VoIP: Difference between revisions

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== Quick User Guides ==
⚫
{{DISPLAYTITLE:Telephony Services by VTX}}

⚫
<table style="text-align: center;" border="1">
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<tr><th colspan="3">'''VTX/Teams Integration'''</th></tr>
⚫
<tr>
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<td><center>[[File:Teams Connect Service new.png|thumb|186x186px|link=VoIP:VTX_Teams_Connect|[[VoIP:VTX_Teams_Connect|VTX Teams Connect]]|center]]</center></td>
⚫
<td><center>[[File:Teams Virtual Service new.png|thumb|186x186px|link=VoIP:VTX_Teams_Virtual|[[VoIP:VTX_Teams_Virtual|VTX Teams Virtual]]|center]]</center></td>
⚫
<td><center>[[File:Teams Presence Synchronisation.png|left|thumb|186x186px|link=VoIP:VTX_VPBX_Teams_Presence_Synchronisation|[[VoIP:VTX_VPBX_Teams_Presence_Synchronisation|VTX VPBX Teams Presence Synchronisation]]]]</center></td></tr>
⚫
<tr><td><center>'''"Direct Routing"''' : Receive all your calls, manage all setup in Teams
⚫
and benefit from a few value added features from VTX</center>
⚫
</td><td><center>'''"Hybrid Mode"''': Integrate your Teams clients like any other device
⚫
in your VTX VPBX service. </center>
⚫
</td><td><center>'''"Rich Presence Sync"''' : Only sync status presence between Teams and VTX VPBX not to be seen as available when you are in a call or meeting on the other service</center></td></tr></table>

⚫
<table border="1">
⚫
<tr><th colspan="4">'''Functions and more'''</th></tr><tr><td>
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[[File:VPBX ACD.png|186x186px|thumb|left|link=VoIP:Tuto:ACD|<center>[[VoIP:Tuto:ACD|ACD Tutorial & FAQ's]]</center>]]</td><td>[[File:VPBX CSTA.png|186x186px|thumb|left|link=VoIP:CSTA|<center>[[VoIP:CSTA|CSTA & FAQ's]]</center>]]</td><td>[[File:VPBX CRM.png|186x186px|thumb|left|link=VoIP:3rd_Party_Integration|<center>[[VoIP:3rd_Party_Integration|3rd party integration]]</center>]]</td><td>[[File:VPBX LDAP vtx.png|186x186px|thumb|left|link=VoIP:LDAP|<center>[[VoIP:LDAP|LDAP & FAQ's]]</center>]]</td></tr>
</table>
{| class="wikitable"
{| class="wikitable"
|+'''Hardware and Softphones'''{{Notice|Now quick user guides are directly visible in Kiosk Selfcare Hardware Module close to the phone assigned to your number}}
|+'''Hardware and Softphones ( BUILD IN PROGRESS)'''
!'''BRAND'''
!'''BRAND'''
!'''User Guides'''
!'''Model'''
!'''Quik User Guides'''
!'''Advanced Documentation'''
!'''FAQ'''
!'''FAQ'''
|-
|-
|'''VTX Softphones'''
|'''VTX Softphones'''
|
|[https://wiki.vtx.ch/wiki/VoIP:QuickUserGuide_DesktopControl DesktopControl]

[https://wiki.vtx.ch/wiki/VoIP:QuickUserGuide_MobileControl MobileControl]
|
|
|[[FAQ:VoIP:DesktopControl|FAQ DesktopControl]]
|[[FAQ:VoIP:DesktopControl|FAQ DesktopControl]]
[[FAQ:VoIP:MobileControl|FAQ MobileControl]]
[[FAQ:VoIP:MobileControl|FAQ MobileControl]]
|-
|-
|'''YEALINK'''
|'''CISCO'''
|
⚫
|[[VoIP:QuickUserGuide Yealink|User guide]]
|
⚫
|[[FAQ:VoIP:Yealink|FAQ Yealink Phones]]
|
|[[FAQ:VoIP:Cisco|FAQ Cisco Phones]]
|-
⚫
| rowspan="2" |'''GIGASET'''
|'''N670IP'''
|'''EN''': [https://wiki.vtx.ch/media/cug/gigaset/n670ip/celeste-gigaset-n670ip-quick-start-guide-en.pdf gigaset-n670ip-quick-start-guide-en.pdf]
'''FR''': [https://wiki.vtx.ch/media/cug/gigaset/n670ip/celeste-gigaset-n670ip-guide-demarrage-rapide-fr.pdf gigaset-n670ip-guide-demarrage-rapide-fr.pdf]<br/>
'''DE''': [https://wiki.vtx.ch/media/cug/gigaset/n670ip/celeste-gigaset-n670ip-schnellstartanleitung-de.pdf gigaset-n670ip-schnellstartanleitung-de.pdf]
⚫
| rowspan="2" |[[VoIP:Gigaset:Nx70IP|Gigaset N870IP and N670IP]]
⚫
| rowspan="2" |[[FAQ:VoIP:Gigaset|FAQ Gigaset Phones]]
|-
|'''N870IP'''
|'''EN''': [https://wiki.vtx.ch/media/cug/gigaset/n870ip/celeste-gigaset-n870ip-quick-start-guide-en.pdf gigaset-n870ip-quick-start-guide-en.pdf]
'''FR''': [https://wiki.vtx.ch/media/cug/gigaset/n870ip/celeste-gigaset-n870ip-guide-demarrage-rapide-fr.pdf gigaset-n870ip-guide-demarrage-rapide-fr.pdf]<br/>
'''DE''': [https://wiki.vtx.ch/media/cug/gigaset/n870ip/celeste-gigaset-n870ip-schnellstartanleitung-de.pdf gigaset-n870ip-schnellstartanleitung-de.pdf]
|-
|'''JABRA'''
|
⚫
|[[VoIP:QuickUserGuide Jabra Evolve|Jabra Evolve User Guide]]
|
|[[FAQ:VoIP:Jabra|FAQ Jabra]]
|-
|-
|'''SNOM'''
|'''SNOM'''
|
⚫
|[[VoIP:QuickUserGuide Snom|User Guide]]
⚫
|[[VoIP:QuickUserGuide Snom|Snom User Guide]]
|
|[[FAQ:VoIP:Snom|FAQ Snom Phones]]
|[[FAQ:VoIP:Snom|FAQ Snom Phones]]
|-
|-
|'''CISCO'''
|'''YEALINK'''
|
|
|[[FAQ:VoIP:Cisco|FAQ Cisco Phones]]
|[[VoIP:QuickUserGuide Yealink|Yealink User guide]]
|-
|
⚫
|[[FAQ:VoIP:Yealink|FAQ Yealink Phones]]
⚫
|'''GIGASET'''
⚫
|[[VoIP:Gigaset:Nx70IP|Gigaset N870IP and N670IP]]
⚫
|[[FAQ:VoIP:Gigaset|FAQ Gigaset Phones]]
|-
|-
|'''3CX'''
|'''3CX'''
|
|[[VoIP:Hardware:3CX|3CX PBX]]
|[[VoIP:Hardware:3CX|3CX PBX]]
|
|[[FAQ:3CX|FAQ 3CX]]
|-
|'''Connect PBX'''
|
|[https://web.easyshare.ch/views/public/lienPublic.xhtml?id=123&hash=c55491efdef45a13ff9545d2e2bf27ea1ede2e42 different PBX]
|
|
|
|}
|}

== Teams Integation ==
⚫
{{DISPLAYTITLE:Telephony Services by VTX}}

⚫
<table style="text-align: center;" border="1">
⚫
<tr><th colspan="3">'''VTX/Teams Integration'''</th></tr>
⚫
<tr>
⚫
<td><center>[[File:Teams Connect Service new.png|thumb|186x186px|link=VoIP:VTX_Teams_Connect|[[VoIP:VTX_Teams_Connect|VTX Teams Connect]]|center]]</center></td>
⚫
<td><center>[[File:Teams Virtual Service new.png|thumb|186x186px|link=VoIP:VTX_Teams_Virtual|[[VoIP:VTX_Teams_Virtual|VTX Teams Virtual]]|center]]</center></td>
⚫
<td><center>[[File:Teams Presence Synchronisation.png|thumb|186x186px|link=VoIP:VTX_VPBX_Teams_Presence_Synchronisation|'''<font color="red">CONTROLLED INTRODUCTION ONLY</font>''' [[VoIP:VTX_VPBX_Teams_Presence_Synchronisation|VTX VPBX Teams Presence Synchronisation]]|center]]</center></td>
</tr>
⚫
<tr><td><center>'''"Direct Routing"''' : Receive all your calls, manage all setup in Teams
⚫
and benefit from a few value added features from VTX</center>
⚫
</td><td><center>'''"Hybrid Mode"''': Integrate your Teams clients like any other device
⚫
in your VTX VPBX service. </center>
⚫
</td><td><center>'''"Rich Presence Sync"''' : '''<font color="red">CONTROLLED INTRODUCTION ONLY</font>''' - Only sync status presence between Teams and VTX VPBX not to be seen as available when you are in a call or meeting on the other service</center></td></tr></table>

== CRM Integration and API Integration ==
⚫
<table border="1">
⚫
<tr><th colspan="5">'''Functions and more'''</th></tr><tr><td>
⚫
[[File:VPBX ACD.png|186x186px|thumb|left|link=VoIP:Tuto:ACD|<center>[[VoIP:Tuto:ACD|ACD Tutorial & FAQ's]]</center>]]</td><td>[[File:VPBX OPENAPI.png|186x186px|thumb|left|link=VoIP:OpenAPI|<center>[[VoIP:OpenAPI|OpenAPI]]</center>]]</td><td>[[File:VPBX CSTA.png|186x186px|thumb|left|link=VoIP:CSTA|<center>[[VoIP:CSTA|CSTA & FAQ's]]</center>]]</td><td>[[File:VPBX CRM.png|186x186px|thumb|left|link=VoIP:3rd_Party_Integration|<center>[[VoIP:3rd_Party_Integration|3rd party integration]]</center>]]</td><td>[[File:VPBX LDAP vtx.png|186x186px|thumb|left|link=VoIP:LDAP|<center>[[VoIP:LDAP|LDAP & FAQ's]]</center>]]</td></tr></table>

== FAQ and Advanced Features ==
{| class="wikitable"
{| class="wikitable"
|+
|+
|[[File:VPBX_faq_vtx.png|186x186px|thumb|left|link=FAQ:VoIP|<center>[[FAQ:VoIP|VoIP FAQ's]]</center>]]
|[[File:VPBX_faq_vtx.png|186x186px|thumb|left|link=FAQ:VoIP|<center>[[FAQ:VoIP|VoIP FAQ's]]</center>]]
|[[File:TTS.png|186x186px|thumb|left|link=VoIP:TTS|<center>[[VoIP:TTS|TTS - Text To Speech]]</center>]]
|}
|}

Latest revision as of 12:26, 7 September 2026

Quick User Guides[edit | edit source]

Hardware and Softphones
Now quick user guides are directly visible in Kiosk Selfcare Hardware Module close to the phone assigned to your number
BRAND Model Quik User Guides Advanced Documentation FAQ
VTX Softphones DesktopControl

MobileControl

FAQ DesktopControl

FAQ MobileControl

CISCO FAQ Cisco Phones
GIGASET N670IP EN: gigaset-n670ip-quick-start-guide-en.pdf

FR: gigaset-n670ip-guide-demarrage-rapide-fr.pdf
DE: gigaset-n670ip-schnellstartanleitung-de.pdf

Gigaset N870IP and N670IP FAQ Gigaset Phones
N870IP EN: gigaset-n870ip-quick-start-guide-en.pdf

FR: gigaset-n870ip-guide-demarrage-rapide-fr.pdf
DE: gigaset-n870ip-schnellstartanleitung-de.pdf

JABRA Jabra Evolve User Guide FAQ Jabra
SNOM Snom User Guide FAQ Snom Phones
YEALINK Yealink User guide FAQ Yealink Phones
3CX 3CX PBX FAQ 3CX
Connect PBX different PBX

Teams Integation[edit | edit source]

VTX/Teams Integration
VTX Teams Connect
VTX Teams Virtual
CONTROLLED INTRODUCTION ONLY VTX VPBX Teams Presence Synchronisation
"Direct Routing" : Receive all your calls, manage all setup in Teams and benefit from a few value added features from VTX
"Hybrid Mode": Integrate your Teams clients like any other device in your VTX VPBX service.
"Rich Presence Sync" : CONTROLLED INTRODUCTION ONLY - Only sync status presence between Teams and VTX VPBX not to be seen as available when you are in a call or meeting on the other service

CRM Integration and API Integration[edit | edit source]

Functions and more
ACD Tutorial & FAQ's
OpenAPI
CSTA & FAQ's
3rd party integration
LDAP & FAQ's

FAQ and Advanced Features[edit | edit source]

VoIP FAQ's
TTS - Text To Speech
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