FAQ:VoIP:Yealink

Personalize your phone

BLF : How to setup BLF keys to see colleagues presence + call pickup + group login/logout + manage redirections

• Problematic: You would like to setup the keys on your phones to easily call colleagues, pickup calls, login/logout from group
• Solution: Connect on https://kiosk.vtx.ch/VoIP/ManageToIP.aspx , click the edit button on your phone and go in the BLF tab to change them
• Videos :
  • FR : https://www.vtx.ch/fr/support/telephonie/videos/configurer-les-touches-programmables-sur-un-telephone-ip
  • DE : https://www.vtx.ch/de/support/telefonie/videos/konfiguration-der-programmierbaren-tasten-auf-einem-ip-telefon

Kiosk - Manage IP Phone - Manage "BLF"

How to change phone ringtones

• Information: You can change the ringtones played by the your phone for internal calls ( colleagues calling you), external calls, VPBX group calls
• Solution: Connect on https://kiosk.vtx.ch/VoIP/ManageToIP.aspx , click the edit button on your phone and go in the Ring Tones tab to change them
• Videos : FIXME : Add a link

Kiosk - Manage IP Phone - Change Ringtones

Phone Administration

Reset Yealink phone to factory default

1. Simply Hold the 'OK' button for 10 seconds, you will be asked if you wish to reset phone to factory default

Yealink Phone asking to enter a SN number after a phone reset

• Information: Since February 2020, a previously auto configured phone that is reset to factory default will request you to enter a SN number ( if Yealink phone connects to redirection server via a different IP than the 1st one it used for auto configuration). Yealink did implement this as a security measure.
• Symptoms: Your Yealink phone is asking to "Input SN"
• Workaround: You can "simply" unmap the SIP account from the phone in the Kiosk, set back SIP account, then reboot/reset phone again and it will work. ( It will reset phone status on redirection server)
• Solution: Otherwise you could enter the SN following the procedure below

1. Check the Serial Number SN at the back of the phone on the sticker and get the last 5 digits
2. Click on the "Input SN" button below LCD screen
3. Enter these 5 digits on the phone screen and press OK