From VTX Public Wiki

Personalize your phone[edit | edit source]

BLF : How to setup BLF keys to see colleagues presence + call pickup + group login/logout + manage redirections[edit | edit source]

Kiosk - Manage IP Phone - Manage "BLF"

How to change phone ringtones[edit | edit source]

  • Information: You can change the ringtones played by the your phone for internal calls ( colleagues calling you), external calls, VPBX group calls
  • Solution: Connect on https://kiosk.vtx.ch/VoIP/ManageToIP.aspx , click the edit button on your phone and go in the Ring Tones tab to change them
  • Videos : FIXME : Add a link
Kiosk - Manage IP Phone - Change Ringtones

Phone Administration[edit | edit source]

Reset Yealink phone to factory default[edit | edit source]

  1. Simply Hold the 'OK' button for 10 seconds, you will be asked if you wish to reset phone to factory default

Yealink Phone asking to enter a SN number after a phone reset[edit | edit source]

  • Information: Since February 2020, a previously auto configured phone that is reset to factory default will request you to enter a SN number ( if Yealink phone connects to redirection server via a different IP than the 1st one it used for auto configuration). Yealink did implement this as a security measure.
  • Symptoms: Your Yealink phone is asking to "Input SN"
  • Workaround: You can "simply" unmap the SIP account from the phone in the Kiosk, set back SIP account, then reboot/reset phone again and it will work. ( It will reset phone status on redirection server)
  • Solution: Otherwise you could enter the SN following the procedure below
  1. Check the Serial Number SN at the back of the phone on the sticker and get the last 5 digits
  2. Click on the "Input SN" button below LCD screen
  3. Enter these 5 digits on the phone screen and press OK