Latest revision as of 15:38, 26 March 2024

Introduction[edit | edit source]

The purpose of this page is to give information needed to be able to manage Gigaset N870IP and N670IP. VTX is providing full auto configuration of SIP account + DECT Handset configuration. Only the initial pairing of Base station with the DECT Manager and Integrator are needed. Once the final open pairing button is working, all addition of new accounts and DECT phone can be done remotely.

History[edit | edit source]

2023-11-02: Opening DECT registration can now be done from the Kiosk, so to add a new SIP account + DECT Handset, you can do everything remotely from the Kiosk. no need to connect on N87x Base Station configuration page. You only need to open registration from Kiosk and map the phone with default PIN 0000 (cf videos)

Requirements[edit | edit source]

Documentation[edit | edit source]

Official Manuals : https://teamwork.gigaset.com/gigawiki/display/GPPPO/Manuals+-+N870+IP+PRO
Official FAQ N870IP + N670IP : https://teamwork.gigaset.com/gigawiki/pages/viewpage.action?pageId=613089809
Change Nx70IP Mode on Reset: https://teamwork.gigaset.com/gigawiki/display/GPPPO/FAQ+-+Installation
VTX Internal documentation: https://wiki.interne.smart-telecom.ch/wiki/VoIP:Hardware:Gigaset_N870IP_PRO

Partner Trainings[edit | edit source]

VTX does provide Partner trainings that are compulsory to follow before working with any Gigaset DECT products. Managing DECT environment is complex: adding too few antennas and you will have coverage and handover problems, adding too much antennas and the cost will go too high

Gigaset DECT Audit Tools[edit | edit source]

For complex DECT installation, is is compulsory to follow trainings and to use the Gigaset DECT Audit Kit to be able to know where to place antennas

Video Trainings[edit | edit source]

Video Training : Nx70IP - Change DECT Mode and Reset Base Station[edit | edit source]

Video Training : Nx70IP - 1st Auto Provisioning[edit | edit source]

Video Training : Nx70IP - Add SIP account and DECT Handset automatically[edit | edit source]

Video Training : Nx70IP - Change Name in Realtime[edit | edit source]

Video Training : Nx70IP - Open DECT Registration manually[edit | edit source]

Usage[edit | edit source]

How to auto provision a N870IP/N670IP ? - Short Version[edit | edit source]

Problematic: You wish to auto provision on N670IP + N870IP
Long Version Solution: Look at the videos above
Short Version Solution: Cf below

Kiosk - Setup all the SIP + DECT mapping
Base : Make sure that the base station is in the correct mode all in one "2 blue icons", cf 1st video
Base: Reboot it to kick 1st config + Firmware Upgrade (upgrade takes ~10 minutes)
1st Pairing : Use https://gigaset-config.com/ to connect to the base station and open DECT registration the 1st time
Other pairing: Future pairing can be enabled from Kiosk

How to add a new N870IP/N670IP or Gigaset Handset in the Hardware Module of the customer to allow full auto provisioning ?[edit | edit source]

Problematic: You would like to have N870IP / N670IP visible in https://kiosk.vtx.ch/VoIP/ManageToIP.aspx customer selfcare
Information: If the hardware was purchased with VTX, it is automatically added in the system
Solution: The hardware need to be added by VTX Sales Support Team or by VTX Partners from customer Selfcare Portal

FAQ[edit | edit source]

How to change the Role of a N870IP using the main button[edit | edit source]

Information: Since firmware 2.57.1+ , it is possible to change from Integrator to All in one from Web Reset to factory menu, if you have an older box, you will need to do it manually
Problematic: You wish to change the role of the N870IP between All in one Box, Antenna only and DECT Manager
Solution: Follow https://teamwork.gigaset.com/gigawiki/display/GPPPO/FAQ+-+Installation

DECT / LAN Survey + synchronization[edit | edit source]

LAN synchronization White-paper[edit | edit source]

Problematic: You have problem with DECT Cluster LAN synchronization
Solution: Please follow https://teamwork.gigaset.com/gigawiki/display/GPPPO/FAQ+-+LAN+synchronisation+White-paper cf checklist "5. Installation planning and measurement"

DECT Sync is quite broke with the stock firmware 2.36 - Make sure that all bases get updated automatically to 2.54+[edit | edit source]

Information: The default firmware used by N870IP or N670IP is 2.36 which is quite buggy for DECT/LAN sync
Symptoms: You have some base station visible in the system integrator with old firmware 2.36 and sync is not working
Solution: Make sure firmware gets updated before debugging any DECT/LAN sync problem

Small / Medium / Large Installation[edit | edit source]

Difference Between Small and Medium and Large Installation[edit | edit source]

Problematic: You wish to know more about the different between a small / medium / large installation
Solution: Read https://teamwork.gigaset.com/gigawiki/display/GPPPO/N870

Extract from https://teamwork.gigaset.com/gigawiki/display/GPPPO/N870

Small system: 1-10 base-stations, 50 handsets and 20 simultaneous calls. (DECT manager is also a DECT base and in this mode it supports 5 concurrent calls when 1 or max 9 base station(s) are connected, without base stations it supports 8 concurrent calls)

Medium system: 11-60 base-stations, 250 handsets and 60 simultaneous calls. (Due to capacity, DECT manager is only a manager. Switching between Medium and Small is costing you one additional device.)

Large system: Up to 240 base-stations, 800 handsets and 240 simultaneous calls. N870 in role integrator only is needed.

Enterprise system: Up to 6000 base-stations, 20000 handsets and 6000 simultaneous calls. Virtual Integrator is needed.

Small and Medium Step by Step Setup Instruction[edit | edit source]

Problematic: You have a Small or Medium size installation
Solution : Follow https://teamwork.gigaset.com/gigawiki/pages/viewpage.action?pageId=887128948

Adding a 10th N870IP Base - "System limit has been exceeded" - Switch to Medium System[edit | edit source]

Symptoms: You are setting up a N870IP Cluster with 10 N870IP and you did reach the "Small" Install System Limit and you get the error "System limit has been exceeded"
Explanation: When the cluster get bigger, the feature of Integrator and DECT Manager and Base Station cannot run on the same device because of resource usage, these functions need to run on separate N870IP
Solution:

Switch to Medium size installation by following https://teamwork.gigaset.com/gigawiki/display/GPPPO/FAQ+-+Switch+from+Small+to+Medium+system
WARNING: The main N870IP will act as Integrator + DECT Manager, but you will need to use a new cluster and have another Base Station acting as "Level 1" DECT sync ( cf screenshot below )

N870IP Cluster Medium Size - Sync Level 1 need to be set on another Base than the DECT Manager

Large Installation - Integrator Only - License needed[edit | edit source]

Information: As soon as you will set a N870IP as Integrator Only to prepare a large installation, it will trigger a Grace Period for 90 days until a license will be needed
Symptoms: You have set a base/VM as Integrator Only and DECT Phone and Web interface are requesting a license
Explanation: Large setup ( >60 Base Station ) do require a license per DECT Manager
Problematic: You wish or order this license
Solution: Order the needed license ( VTX can sell them if needed )

N870IP - Integrator Only - License Needed

Big Setup - Dedicated Integrator - Sync the Integrator and the DECT Manager[edit | edit source]

Problematic: The Integrator and DECT Manager are running on 2 different devices and you need to sync them together
Solution: Follow the procedure below

Make sure to have the Integrator running and one N870IP setup as "DECT Manager + DECT Base only", you can use https://teamwork.gigaset.com/gigawiki/display/GPPPO/FAQ+-+Installation to switch it
On the Integrator, setup a DM name + DM Password, cf https://teamwork.gigaset.com/gigawiki/display/GPPPO/FAQ+-+DECT+Manager+Adding
On the DECT Manager, add the IP of the Integrator + DM name and DM password you just set, cf https://teamwork.gigaset.com/gigawiki/display/GPPPO/FAQ+-+DECT+Manager+Administration
It should be done, you will see both of them connected and then can manage everything from the Integrator

gigaset-config.com not working[edit | edit source]

Nx70 IP is not visible in https://www.gigaset-config.com/[edit | edit source]

Information: Sometimes your Gigaset device will not be visible on https://www.gigaset-config.com/ for unknown reason
Possible Explanation:

Your Gigaset device firmware is too old
You are not going out with the same public IP as the Gigaset Phone ( different VLAN + NAT IP ?)
Gigaset Service is simply temporarily broken

Possible Workaround that you can use to find the IP of the Nx70IP:

Check your router or DHCP server to get the IP
Use "nmap" to similar tool to scan the LAN and get the IP matching MAC address of the device
Set the Nx70IP to fix IP 192.168.143.1/24 using https://teamwork.gigaset.com/gigawiki/display/GPPPO/FAQ+-+Installation ( only one blue LED ) + set 192.168.143.2/24 and your PC and connect to it
If device is already working, you can get LAN IP from VTX Partners VoIP Analyser Tool

Provisioning Questions[edit | edit source]

IPUI - Get Gigaset Pro Handset Identifier to allow auto provisioning[edit | edit source]

Information: The IPUI or International Portable User Identity is the unique identifier of the Gigaset Pro handset allowing to prepare auto provisioning
Problematic: You would like to get the IPUI of your Gigaset Pro Handset
Official Documentation: https://teamwork.gigaset.com/gigawiki/pages/viewpage.action?pageId=888570120
Solution: Follow procedure below

Open the Handset main menu
Press * # 0 6 # ( same sequence that allows you to get the IMEI on you Smartphone :-) )
The first entry is the IPUI: Example: 1: 029E74A560

Firmware Upgrade - Firmware keeps rolling back to the same version[edit | edit source]

Information: VTX auto provisioning from Kiosk Selfcare is pushing either the last stable validated firmware by VTX ( visible in https://www.vtx.ch/firmware ) or a more specific one during an upgrade process
Symptoms: You are trying to upgrade to another firmware manually and device keeps rolling back to the previous firmware
Explanation: When VTX is taking of the configuration from Kiosk, we are also pushing the firmware, it means that if you try to change it, it will rollback to the one defined by VTX
Solution: If you wish to test a newer firmware to verify if it solves a problem, please contact VTX Support

Firmware Upgrade - DECT Antennas are not upgrading to the same firmware as the Integrator[edit | edit source]

Information: When the Main N860IP Integrator it upgraded, it will automatically upgrade the other base station
Problem: If the main DECT Integrator was upgraded to last stable version and you reset it, it will see that it is already running the correct firmware and will loose the firmware URL link we are sending to it
Symptoms: You have added new DECT antenna, they are linked to the Integrator but are not upgrading to the firmware of the main station
Workaround: Force any firmware update from web interface, even to the same version and it will push it to the new antennas
Next Steps: We should check if problem is still present with 2.57.1+ and report it back to Gigaset Support if needed

FIXED - Provisioning Not working on really old version of stock firmware 2.36[edit | edit source]

Problem: Some of the stock N670IP and N870IP might come with a version 2.36 from September 2020 that is buggy
Impacts: Auto provisioning will not work and https://www.gigaset-config.com/ will not display it
Symptoms: VTX Support will see old firmware 2.36 in the provisioning logs and and attempt to force provisioning will trigger an error
Explanation: We can see in the changelog some fix for HTTPs secure provisioning fix "Firmware update via 2-way SSL fails"
Workaround: Follow procedure below ( should not be needed if you follow solution below )

Find a way to get the IP of the Base Station from the router or switch
Upgrade it to last stable version https://teamwork.gigaset.com/gigawiki/pages/viewpage.action?pageId=1404447365
Then auto provisioning will work

Solution: VTX has implemented a solution ( ref TA 36020 in order to automatically upgrade this old firmware to bypass the problem)

The solution implemented will make sure that when the N870IP or N670IP connect the 1st timer over HTTP with old firmware 2.36, it will 1st upgrade it to 2.54 over HTTP before switching to HTTPs ( cf below )
Make sure Provisioning is ready in the Kiosk
Perform a reset to factory if needed

N670IP - Provisioning Failed

mlr@nb-acs-mlr:[~]$ wget --user-agent="Gigaset N870 IP PRO/83.V2.36.0" http://prov.ipvoip.ch/gigaset/provisioning.xml --quiet -O -
<?xml version="1.0" encoding="UTF-8"?>

<firmware version="1.0" productID="e2">

        <file version="2.54.0" url="http://recovery.ipvoip.ch/Nx70-V2.54.0.bin" />

</firmware>

@@ Line 14: / Line 14: @@
 * '''Official Manuals''' : https://teamwork.gigaset.com/gigawiki/display/GPPPO/Manuals+-+N870+IP+PRO
 * '''Official FAQ N870IP + N670IP''' : https://teamwork.gigaset.com/gigawiki/pages/viewpage.action?pageId=613089809
+* '''Change Nx70IP Mode on Reset''': https://teamwork.gigaset.com/gigawiki/display/GPPPO/FAQ+-+Installation
 * '''VTX Internal documentation''': https://wiki.interne.smart-telecom.ch/wiki/VoIP:Hardware:Gigaset_N870IP_PRO
@@ Line 40: / Line 41: @@
 # '''Kiosk''' - Setup all the SIP + DECT mapping
 # '''Base''' : Make sure that the base station is in the correct mode all in one "2 blue icons", cf 1st video
-# '''Base''': Reboot it to kick 1st config + Firmware Upgrade
+# '''Base''': Reboot it to kick 1st config + Firmware Upgrade (upgrade takes ~10 minutes)
 # '''1st Pairing''' : Use https://gigaset-config.com/ to connect to the base station and open DECT registration the 1st time
 # '''Other pairing''': Future pairing can be enabled from Kiosk
 == How to add a new N870IP/N670IP or Gigaset Handset in the Hardware Module of the customer to allow full auto provisioning ? ==

VoIP:Gigaset:Nx70IP: Difference between revisions

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