Cloud:IaaS:3CX

Introduction

The goal of this page is to be able to setup a 3CX PBX system hosted in our VTX IaaS infrastructure.

Presentation of the Product

FIXME: To be written with PM

Prerequisites

1. Have subscribed to a "Connect_PABX-IP*" service at VTX.
2. Have subscribed to a "Business Cloud-IaaS" service at VTX.
3. Have downloaded the "configsheet" PDF file who contains the "Business Cloud-IaaS" credentials.
4. If the option with "Edge Gateway" has been ordered, define a private network subnet (Wikipedia.org - Private IPv4 addresses).
5. Choose a size of "VM Sizing Policy" according to your needs using the chart below:

Size of the organization	Requirements	VM Sizing Policy
Small (up to 10 ext.)	1vCPU - 1GB RAM - 30GB Storage	Small 3CX
Medium (up to 50 ext.)	4vCPU - 4GB RAM - 100GB Storage	Medium 3CX
Large (up to 250 ext.)	6vCPU - 8GB RAM - 300GB Storage	Large 3CX

Retrieve the credentials of the "Business Cloud-IaaS" service

First you have to connect to the VTX Kiosk : https://kiosk.vtx.ch.

1. Click on "Mes Services"/"Meine Dienste"
2. Then click on "Mes feuilles de configuration"/"Meine Konfigurationsblätter"

1. Search for the right service "Business Cloud-IaaS".
2. Click on the PDF icon in the right to download it.

Then open this file. You can found the credentials there :

French version:

German version:

Preparing and creating the VM

Preparing the VM

With Edge firewall

• Be sure that there is no DHCP activated on the network of your VM to avoid IP config issues.
• Create a new internal network (You can use this guide if needed):
  • Network Type: Routed.
  • Interface Type: Internal.
• Create the SNAT & DNAT rules on the Edge Gateway (you can use this guide if needed):

In this example, "10.10.0.10" is the local IP of the 3CX Debian VM and "212.40.XX.XX" is the public IP used.

SNAT - Applied on : Edge - Original IP : 10.10.0.10 - Port: Any - Translated IP: 212.40.XX.XX - Port: Any - Protocal : Any - Enable : YES
DNAT - Applied on : Edge - Original IP : 212.40.XX.XX - Port: Any - Translated IP: 10.10.0.10 - Port: Any - Protocal : Any - Enable : YES

• Create the Firewall rules for all VoIP services:

The rule "Allow everything outgoing" has to be setup after VM creation as it needs to be attached to the virtual NIC of the VM.
In this example, "212.40.XX.XX" is the public IP used for the 3CX. "vnic1" is the virtual interface of the 3CX vm.

Name	Type	Source	Destination	Service	Action
VoIP - SIP Communications	User	Any	212.40.XX.XX	tcp:5060:any tcp:5061:any udp:5060:any	Accept
VoIP - 3CX Tunnel for Push	User	Any	212.40.XX.XX	tcp:5090:any udp:5090:any	Accept
VoIP - HTTPs for Presence and Provisioning	User	Any	212.40.XX.XX	tcp:443:any tcp:5001:any	Accept
VoIP - RTP Audio Communications	User	Any	212.40.XX.XX	udp:9000-10999:any	Accept
3CX Web Interface	User	Any	212.40.XX.XX	tcp:5015:any	Accept
Allow everything outgoing	User	vnic-1	Any	Any	Accept

You should have this:

Creating the VM

Connect to the URL of your vtxcloud.ch account (ex. : https://vcd01.vtxcloud.ch/tenant/XXXXXX/).

To create a VM, go to your vDC then click on the New VM link

• Name: Choose a name for your VM on vCloud Director
• Computer name: Chose the hostname for your VM. Example : 3cxServer
• Description: Choose a description of your VM
• Type : Choose New.
• OS family: Choose Linux.
• Operating System: Choose Debian GNU/Linux 10 (64-bit).
• Boot image: Choose the ISO debian-amd64-netinst-3cx.iso.
• Sizing Policy : Use the chart from Cloud:IaaS:3CX#Prerequisites to choose the good VM Sizing Policy fitting your needs.
• Storage : Choose "IaaS SSD" under "Storage Policy" and use the chart from Cloud:IaaS:3CX#Prerequisites to know requirements in terms of storage size (30GB/100GB/300GB) matching your VM Sizing Policy.
• Network Configuration :
  

Without Edge firewall
You can directly setup the VM with a public IP. The VM will be secured with the build-in firewall named "NFtables".

• Under "Networking" click on "Customize" then under "Network" be sure to have selected the "Edge..." network. (You can use this guide if needed.). "IP mode" choose "None".
• Confirm the creation of the VM by clicking "OK".
• After creation of the VM, you will need to setup the public IP directly on the VM during the next step "3CX Installation using custom 3CX Debian ISO".

With Edge firewall

• Under "Networking" click on "Customize" then under "Network" choose the newly created private network (You can use this guide if needed.). "IP mode" choose "None".
• Confirm the creation of the VM by clicking "OK".
• After creation of the VM, you need to create the last firewall rule on the Edge Gateway "Allow everything outgoing" using the firewall rules tables in the "preparing the VM" section.
• You will need to setup the private IP on the VM during the next step "3CX Installation using custom 3CX Debian ISO".

3CX Installation using custom 3CX Debian ISO

Boot your VM via the vCloud panel : "Actions" -> "Power On"

Press Enter when you are on « Install »

First you will start with the network configuration. In our case we will select « Configure network manually »

Enter the IP then select « Continue » and press enter.

Fill netmask then select « Continue » and press enter.

Fill gateway then select « Continue » and press enter.

Fill name server addresses (212.147.10.10 212.147.10.180 212.147.10.162) then select « Continue » and press enter.

Fill hostname then select « Continue » and press enter.

Fill domain name then select « Continue » and press enter.

Choose language and press enter.

Choose the location, go to « other », « Europe » then « Switzerland »

Choose your locales, by default en_US.UTF-8

Choose your keyboard layout, in our case « Swiss french ».

Create the root password

Choose partitioning method, we will choose « Guided - use entire disk and set up LVM »

Select the disk to partition then press enter.

Choose the partitioning scheme « Separate /home, /var, and /tmp partitions » and press enter

Select YES to write changes to disks and confirm with enter

Review the partitioning then select « Finish partitioning and write changes to disk » then press enter

Confirm the writes by selecting « YES » then press enter

The system will install all components then reboot automaticaly.

Configuration

Configuration of the 3CX system

After the reboot you will need to select « 3CX Stable X.X.X.X (Install for production use) and press enter

After installation you need to accept the 3CX License Agreement.

After that the system will reboot into 3CX Configuration Tool.

Choose option "1"

Go to the webpage http://YOURIP:5015 Then choose the installation type. In our case « Create new install of 3CX Phone System ». Enter the license key then click « Next ».

Then create the credentials for your 3CX Management Console then click on « Next »

Then the tool will detect your public IP (if it is not correct choose « No, i want to enter it manually ») then click on « Next »

Then choose your type of Public IP and click on « Next »

Then let by default all ports configuration

Select the right network adapter

Wait until everything is automatically configured.

Choose the extension length, in our case "3 Digits"

Then enter your admin email address and click on « Next »

Choose your Country and Time Zone then click on « Next »

Create the Operator extension

Choose « International Networks » then click on « Next »

Select the language of the trunk.

Confirm the registration details at 3CX and click « Finish »

Then you will see this confirmation of the 3CX installation with all useful information

Setup 3CX Trunk using VTX SIP Trunk Template

FIXME: To be added