VoIP:VTX Teams Connect

With VTX Teams Connect, use Microsoft Teams as your main Telephony Solution

Introduction

The purpose of this page is to explain how to setup and manage a VTX Teams Connect service to integrate it within your Microsoft 365 domain. A presentation of the service is available at https://www.vtx.ch/fr/corporate/telephonie/teams-connect and https://www.vtx.ch/de/corporate/telephonie/teams-connect

Setup Process Overview

Here is the process that will allow you to setup the service

1. Follow requirements below VoIP:VTX_Teams_Connect#Requirements
   1. Order VTX Teams Connect: You need to order a VTX Teams Connect service at VoIP:VTX_Teams_Connect#VTX_Teams_Connect
   2. Order Microsoft 365: You need to have or order a Microsoft 365 account at VoIP:VTX_Teams_Connect#A_Microsoft_365_domain_and_accounts
   3. Powershell: Use a Windows PC or Server to create routing and assign numbers at VoIP:VTX_Teams_Connect#Microsoft_Windows_PC.2FServer_with_Powershell
2. Setup Domain in VTX Kiosk: You will link your VTX Teams Connect domain with your Microsoft account at VoIP:VTX_Teams_Connect#Link_your_.3CSERVICE_NUMBER.3E.teams.ipvoip.ch_Domain_between_Microsoft_and_VTX_Telephony_platform
3. Create Voice Routing: You will create the Voice Routing within Microsoft Teams platform at VoIP:VTX_Teams_Connect#Voice_Routing_:_Create_Voice_Routing_to_allow_your_users_to_use_VTX_Teams_Connect
4. Assign Numbers: You will assign numbers to your users and start using VTX Teams Connect service at VoIP:VTX_Teams_Connect#Number_Mapping_:_Assign_numbers_to_Microsoft_accounts
5. Port Numbers: Once your setup is ready, you will ask VTX to enable the service with your real numbers ( Ported Numbers or VTX Numbers ) in order to connect "Teams" to the "standard" telephony networks. This process allows to migrate your telephony service without interruption.

Requirements

You will find below all the needed requirements to use VTX Teams Connect Service

• A VTX Teams Connect service
• A Microsoft 365 domain and accounts with the needed Microsoft licenses ( Microsoft Teams + Microsoft 365 Phone System )
• A Microsoft Windows PC/Server with Powershell app and the needed modules to assign numbers to users ( we are working on an integration in the Kiosk too )
• An Internet Connection + optional Firewall rules
• a PC/macbook/iOS/Android device or a "Yealink Teams Edition" phone ( or a combination of those) per teams user

VTX Teams Connect

VTX Teams Connect service allows a smooth and easy integration between Microsoft 365 Teams services and the telephony world ( PSTN ) allowing you to use Microsoft service to pass and receive calls using Desktop (PC/macOS) or Mobile Teams application (Android/iOS) or dedicated Teams Desktop Phones. We are using redundant Microsoft validated SBC (Session Border Controller) from Audiocodes to integrate Microsoft Cloud with VTX Telephony platform, and we did automatize the integration to allow flexibility for our partners and customers. As a consequence, no telephony trunk setup is needed on your side.

1. Please order a VTX Teams Connect service using https://www.vtx.ch/fr/corporate/telephonie/teams-connect or https://www.vtx.ch/de/corporate/telefonie/teams-connect
2. You will get a Kiosk account VTX Kiosk interface account from which you will be able to manage and setup your service

A Microsoft 365 domain and accounts

• A Microsoft 365 domain and account : You need to have or order a Microsoft 365 account from https://www.microsoft.com/en-us/microsoft-365/business
  • That will include a Microsoft domain for your enterprise like enterprise.onmicrosoft.com ( or your own enterprise internet name if by example you migrated your emails to Microsoft )
  • A Microsoft 365 Admin account that will be able to buy and affect licenses to your users
• A Microsoft 365 Domain provided by VTX when you subscribe to VTX Teams Connect service like <servicenumber>.teams.ipvoip.ch ( ex: 123456.teams.ipvoip.ch visible in Kiosk )
  • To integrate this domain on your account, you can enable it from your Kiosk Interface, cf VoIP:VTX_Teams_Connect#Link_your_.3CSERVICE_NUMBER.3E.teams.ipvoip.ch_Domain_between_Microsoft_and_VTX_Telephony_platform below
  • This domain will be used by "VTX Teams Connect" service to bridge Microsoft Teams Cloud with VTX VoIP platform using
• A Microsoft 365 admin account with at least the following right (Usually the one used by partner or IT to create user and assign license. Please use "Show all by category" button to see them)
  • Skype For Business Admin Admin right
  • Teams admin Admin right
  • Teams communication Admin Admin right
  • Teams communication support engineer Admin right
  • Teams communication support specialist Admin right
  • User Admin Admin right ( to be able to create users)
  • License Admin Admin right (to assign licenses)
• A Microsoft 365 user account enableteams@<servicenumber>.teams.ipvoip.ch ( First Name: "Temp User" / Last Name : "VTX Teams" / Login : enableteams@<servicenumber>.teams.ipvoip.ch / No Admin Right / "Teams" and "Phone System" licenses ). It will be used to enable Teams in <servicenumber>.teams.ipvoip.ch domain and can be deleted once Voice Routing rules have been successfully created
  • A Microsoft 365 Phone System license ( Temporarily license to create the routing rules, you can disable the license or use it for another user afterwards )
  • The Microsoft Teams App ( Temporarily license to create the routing rules, you can disable the license or use it for another user afterwards )
• For all your users wishing to have a telephone number afterwards
  • A "Microsoft Teams" license ( provided by a lot of bundles like "Common Area Phone" or "Microsoft Teams Commercial Cloud" or E1 or E3 or E5 or ... )
  • A "Microsoft 365 Phone System" License for any users that will get a phone number ( provided by "Common Area Phone" or "Microsoft 365 Phone System" or E5 or ... )
• For all Resources that can handle Call Queue and Auto Attendant
  • A "Microsoft Teams" license ( provided by a lot of bundles like "Common Area Phone" or "Microsoft Teams Commercial Cloud" or E1 or E3 or E5 or ... )
  • A "Microsoft 365 Phone System - Virtual User" (Free License) for any resource that will handle a Call Queue or Auto Attendant

VTX Teams - Minimum bundle that includes "Teams" and "Phone System"

VTX Teams - Minimum bundle that includes "Teams" and "Phone System"

Microsoft Windows PC/Server with Powershell

1. (Powershell) : Install Powershell on your PC https://docs.microsoft.com/en-us/powershell/scripting/install/installing-windows-powershell?view=powershell-7
2. (Microsoft Visual Studio C++): Install Microsoft Visual Studio C++ 2019 x64 using https://support.microsoft.com/fr-ch/help/2977003/the-latest-supported-visual-c-downloads
3. (SkypeOnlineConnector Powershell Module)' Install Windows Powershell Skype for Business Online module
   1. Follow https://docs.microsoft.com/en-us/SkypeForBusiness/set-up-your-computer-for-windows-powershell/set-up-your-computer-for-windows-powershell
   2. Install Windows Powershell module Skype for Business Online module: https://www.microsoft.com/en-us/download/details.aspx?id=39366 and install it ( cf below )

Import SkypeOnlineConnector Powershell module

 PS C:\WINDOWS\system32> Set-ExecutionPolicy RemoteSigned -Force
 PS C:\WINDOWS\system32> Import-Module SkypeOnlineConnector
 PS C:\WINDOWS\system32>

(optional) Firewall Access Rules

If your are using a Firewall with Access List restrictions, you can find the details of IP ranges to allow at Network:Firewall:Configuration#Teams_Connect.2FVirtual_Firewall_Rules

VTX Teams Connect Kiosk Management

Link your <SERVICE_NUMBER>.teams.ipvoip.ch Domain between Microsoft and VTX Telephony platform

1. Connect to https://kiosk.vtx.ch/VoIP/ManageTeams.aspx and follow the helper. You will declare the domain provided by VTX and link it to your Microsoft account

VTX Teams Connect - Kiosk Management

Microsoft Teams Management

Connect to Microsoft 365 Admin Portal

• Main URL : https://admin.microsoft.com/
• Domain Management URL: https://admin.microsoft.com/Adminportal/Home#/Domains
• User Management URL: https://admin.microsoft.com/Adminportal/Home#/users
• License Management URL : https://businessstore.microsoft.com/en-us/embed/admin/store/purchase-services
  • Buy Microsoft 365 Phone System => https://businessstore.microsoft.com/en-us/embed/admin/store/purchase-services;offerTab=Commercial/collections/Add-ons
  • Buy Free Microsoft 365 Phone System - Virtual User => https://businessstore.microsoft.com/en-us/embed/admin/store/purchase-services;offerTab=Commercial/collections/Add-ons

Voice Routing : Create Voice Routing to allow your users to use VTX Teams Connect

Now you will need to setup a routing plan. You can use one of the following options to do it

• Using a Powershell Script that will ask you questions
• Manually in Powershell

Microsoft Admin Center - Up to 24h Latency for each setup

Create Voice Routing using a VTX Powershell Script VTX_Connect_Teams_Create_Routing_Rules.ps1

1. Download https://wiki.vtx.ch/media/VTX_Connect_Teams_Create_Routing_Rules.ps1 on your computer ( Right Click on the link / Download )
2. Open it with Wordpad and use Ctrl-s to save it again ( to inform the system that it is local script )
3. Execute it on your PC : It will ask you for these parameters and create the routing
   1. VTX Teams Connect Domain : ex: 123456.teams.ipvoip.ch
   2. Your MS Teams Admin Credentials : ex: admin@COMPANY.onmicrosoft.com

Or Create Voice Routing manually in Powershell Command Prompt

1. Open a powershell prompt on your PC
2. Copy paste command below one by one changing the values in bold with your own

# Set Variables
$MSTeamsDomain = "123456.teams.ipvoip.ch"
$MSteamsAdminUser = "admin@COMPANY.onmicrosoft.com"
# Connect to Microsoft Teams management and create all Voice Routing
$Session = New-CsOnlineSession -UserName $MSteamsAdminUser
Import-PSSession $Session -AllowClobber
Set-CsOnlinePstnUsage -Identity Global -Usage @{Add="CsOnlinePstnUsage-$MSTeamsDomain"}
New-CsOnlineVoiceRoute -Identity "CsOnlineVoiceRoute-$MSTeamsDomain" -Priority 0 -NumberPattern '.*' -OnlinePstnGatewayList "$MSTeamsDomain" -OnlinePstnUsages "CsOnlinePstnUsage-$MSTeamsDomain"
New-CsOnlineVoiceRoutingPolicy -Identity "CsOnlineVoiceRoutingPolicy-$MSTeamsDomain" -OnlinePstnUsages "CsOnlinePstnUsage-$MSTeamsDomain"
Set-CsCallingLineIdentity -Identity Global -EnableUserOverride $True

# Verify all setup ( You can compare it with the Debug Section in the wiki ) 
Get-CsOnlinePstnUsage
Get-CsOnlineVoiceRoute
Get-CsOnlineVoiceRoutingPolicy
Get-CsCallingLineIdentity

# Logout
Get-PSSession | Remove-PSSession

Number Mapping : Assign numbers to Microsoft accounts

Now you will need to assign a number and a routing plan to each user with a "Microsoft 365 Phone System" license. You can use one of the following options to do it

• Using a Powershell Script that will ask you questions
• Manually in Powershell

Assign numbers using a VTX Powershell Script VTX_Connect_Teams_Assign_Numbers.ps1

1. Download https://wiki.vtx.ch/media/VTX_Connect_Teams_Assign_Numbers.ps1 on your computer ( Right Click on the link / Download )
2. Open it with Wordpad and use Ctrl-s to save it again ( to inform the system that it is local script )
3. Execute it on your PC : It will ask you for these parameters and create the routing
   1. VTX Teams Connect Domain : ex: 123456.teams.ipvoip.ch
   2. Your MS Admin Credentials for : ex: admin@MSDOMAIN.onmicrosoft.com
   3. The MS Team user email : ex: first.last@MSDOMAIN.onmicrosoft.com
   4. The Telephone number you wish to set : ex: +41225661234

Or Assign numbers manually in Powershell Command Prompt

1. Open a powershell prompt on your PC
2. Copy paste command below one by one changing the values in bold with your own

# Set Variables
$MSTeamsDomain = "123456.teams.ipvoip.ch"
$MSteamsAdminUser = "admin@MSDOMAIN.onmicrosoft.com"
$MSTeamsUserEmail = "first.last@MSDOMAIN.onmicrosoft.com"
$MSTeamsUserNumber = "+41215661234"
# Connect to Microsoft Teams management and assign number and profile to the user
$Session = New-CsOnlineSession -UserName $MSteamsAdminUser
Import-PSSession $Session -AllowClobber
# Assign a number to your user and the Call Routing
Get-CsOnlineUser -Identity $MSTeamsUserEmail | Set-CsUser -EnterpriseVoiceEnabled $true -OnPremLineURI "tel:$MSTeamsUserNumber"
Get-CsOnlineUser -Identity $MSTeamsUserEmail | Grant-CsOnlineVoiceRoutingPolicy -PolicyName "CsOnlineVoiceRoutingPolicy-$MSTeamsDomain"
# Verify your setup 
Get-CsOnlineUser -Identity $MSTeamsUserEmail | Select EnterpriseVoiceEnabled,OnPremLineURI,OnlineVoiceRoutingPolicy,RegistrarPool | Format-List
# List all users with EnterPrise Voice Enabled
Get-CsOnlineUser ` -Filter {(enterprisevoiceenabled -eq $true) -and(HostingProvider -eq "sipfed.online.lync.com")} ` | Select sipaddress,HostedVoicemailPolicy,OnlineVoiceRoutingPolicy,lineuri,OnPremLineURI,RegistrarPool | Format-List
# Logout
Get-PSSession | Remove-PSSession

Resource Management

Create and Manage Call Queues

• Problematic: You would like to create a Call Queue that will play some greetings and then ring on several phones in parallel / serial modes
• Solution : Follow procedure below

1. Connect to https://admin.teams.microsoft.com/call-queues
2. Follow documentation in https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue
3. Add a "Microsoft Teams" and "Microsoft 365 Phone System - Virtual User" license to your user
4. Assign a number in the corresponding resource in next sections

Microsoft Teams Admin - Create a Call Queue

Create and Manage Auto Attendants

• Problematic: You would like to create an auto Attendant that can answer your call, play accouncement, and route calls using Time Conditions (inclusing Holidays) or IVR system
• Solution : Follow procedure below

1. Connect to https://admin.teams.microsoft.com/auto-attendants
2. Follow documentation in https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendant
3. Add a "Microsoft Teams" and "Microsoft 365 Phone System - Virtual User" license to your user
4. Assign a number in the corresponding resource in next sections

Microsoft Teams Admin - Create an auto attendant

Create Resource accounts

• Problematic: You would like to create a resource that will be linked to a Call Queue or Auto Attendent and assign it with a Phone Number
• Solution : Follow procedure below

1. Connect to https://admin.teams.microsoft.com/company-wide-settings/resource-accounts
2. Follow documentation in https://docs.microsoft.com/en-us/microsoftteams/manage-resource-accounts#create-a-resource-account-in-the-microsoft-teams-admin-center

Microsoft Teams Admin - Create Resources

Microsoft Teams Admin - Assign Licenses

Number Mapping : Assign numbers to Resource accounts

Assign Resource numbers using a VTX Powershell Script VTX_Connect_Teams_Assign_Resource_Numbers.ps1

FIXME: Not available yet

Or Assign Resource numbers manually in Powershell Command Prompt

1. Open a powershell prompt on your PC
2. Copy paste command below one by one changing the values in bold with your own

# Set Variables
$MSTeamsDomain = "123456.teams.ipvoip.ch"
$MSteamsAdminUser = "admin@MSDOMAIN.onmicrosoft.com"
$MSTeamsResourceEmail = "resourceX@MSDOMAIN.onmicrosoft.com"
$MSTeamsResourceNumber = "+41215661234"
# Connect to Microsoft Teams management and assign number and profile to the user
$Session = New-CsOnlineSession -UserName $MSteamsAdminUser
Import-PSSession $Session -AllowClobber
# Assign a number to your resource
Set-CsOnlineApplicationInstance -Identity $MSTeamsResourceEmail -OnpremPhoneNumber $MSTeamsResourceNumber
# Logout
Get-PSSession | Remove-PSSession

Dismantle the Service

Delete Voice Routing

Here are the commands you can use to delete the Voice Routing if you wish to migrate service somewhere else

1. Open a powershell prompt on your PC
2. Copy paste command below one by one changing the values in bold with your own

# Set Variables
$MSTeamsDomain = "123456.teams.ipvoip.ch"
$MSteamsAdminUser = "admin@COMPANY.onmicrosoft.com"
# Connect to Microsoft Teams management and create all Voice Routing
$Session = New-CsOnlineSession -UserName $MSteamsAdminUser
Import-PSSession $Session -AllowClobber

# Delete the Voice Routing
Remove-CsOnlineVoiceRoute -Identity "CsOnlineVoiceRoute-$MSTeamsDomain"
Remove-CsOnlineVoiceRoutingPolicy -Identity "CsOnlineVoiceRoutingPolicy-$MSTeamsDomain"
Set-CsOnlinePstnUsage -Identity Global -Usage @{Remove="CsOnlinePstnUsage-$MSTeamsDomain"}

# Logout
Get-PSSession | Remove-PSSession

Debug

Start powershell script in Command Line to be able to see the errors

• Problem: If you enter wrong credentials, or wrong domain, or if the domain or user is not yet ready on Microsoft side, you might get an error that disappears too quickly
• Solution: use the powershell -File file.ps1 command to be able to see the errors

1. Start a "cmd" ( Start menu and enter "cmd" + Enter to display the Black Window
2. Use the command powershell -File file.ps1 ( replacing file.ps1 with the correct path of the ps1 file )

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

H:\>c:

C:\>powershell -File "C:Users\bob\Desktop\VTX_Connect_Teams_Create_Routing_Rules
.ps1"
VTX Teams Connect domain name is XXXX.teams.ipvoip.ch
VTX Teams Admin Username is vtxadmin@XXXX.teams.ipvoip.ch
Connecting to Microsoft Online Management with the credentials you provided
Get-CsOnlinePowerShellEndpoint : The remote name could not be resolved:
'lyncdiscover.xxxx.teams.ipvoip.ch'
At C:\Program Files\Common Files\Skype for Business
Online\Modules\SkypeOnlineConnector\SkypeOnlineConnectorStartup.psm1:149
char:26
+ ... targetUri = Get-CsOnlinePowerShellEndpoint -TargetDomain $adminDomain ...
+                 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : NotSpecified: (:) [Get-CsOnlinePowerShellEndpoin
   t], WebException
    + FullyQualifiedErrorId : System.Net.WebException,Microsoft.Rtc.Management
   .OnlineConnector.GetPowerShellEndpointCmdlet


C:\>powershell -File "C:Users\bob\Desktop\VTX_Connect_Teams_Create_Routing_Rules
.ps1"

Verify Voice Routing

To verify Voice Routing, you can either use Powershell command lines or check from Admin Teams Web interface in the following 2 sections

Verify Voice Routing using Powershell

PS H:\> Get-CsOnlinePstnUsage
Identity : Global
Usage    : {CsOnlinePstnUsage-123456.teams.ipvoip.ch}

PS H:\> Get-CsOnlineVoiceRoute

Identity              : CsOnlineVoiceRoute-123456.teams.ipvoip.ch
Priority              : 0
Description           :
NumberPattern         : .*
OnlinePstnUsages      : {CsOnlinePstnUsage-123456.teams.ipvoip.ch}
OnlinePstnGatewayList : {123456.teams.ipvoip.ch}
Name                  : CsOnlineVoiceRoute-123456.teams.ipvoip.ch

PS H:\> Get-CsOnlineVoiceRoutingPolicy

Identity         : Global
OnlinePstnUsages : {}
Description      :
RouteType        : BYOT

Identity         : Tag:CsOnlineVoiceRoutingPolicy-123456.teams.ipvoip.ch
OnlinePstnUsages : {CsOnlinePstnUsage-123456.teams.ipvoip.ch}
Description      :
RouteType        : BYOT

PS H:\> Get-CsCallingLineIdentity

Identity                  : Global
Description               :
EnableUserOverride        : True
ServiceNumber             :
CallingIDSubstitute       : LineUri
BlockIncomingPstnCallerID : False

Verify Voice Routing using Teams Admin Web Interface

1. Verify Voice Routing Rule
   1. Connect to https://admin.teams.microsoft.com/direct-routing/v2/voice-routes and verify the routing rule (cf screenshot)
2. Verify Voice Routing Policy
   1. Connect to https://admin.teams.microsoft.com/policies/teamsonlinevoicerouting and verify Voice Routing policy (cf screenshot )
   2. Name should be CsOnlineVoiceRoutingPolicy-<service_nummber>.teams.ipvoip.ch
   3. PSTN Usage Record should be CsOnlinePstnUsage-<service_nummber>.teams.ipvoip.ch

Microsoft Teams Admin - Verify Routing Rule	Microsoft Teams Admin - Verify Routing Policy
Microsoft Teams Admin - Verify PSTN Usage record

Verify User Setup

To verify User setup, you can either use Powershell command lines or check from Admin Teams Web interface in the following 2 sections

Verify User setup using Powershell

# Set Variables
$MSTeamsDomain = "123456.teams.ipvoip.ch"
$MSteamsAdminUser = "admin@COMPANY.onmicrosoft.com"

# Connect to Microsoft Teams management and assign number and profile to the user
$Session = New-CsOnlineSession -UserName $MSteamsAdminUser
Import-PSSession $Session -AllowClobber
# Verify all users with correct setup using CsOnlineVoiceRoutingPolicy-$MSTeamsDomain
Get-CsOnlineUser ` -Filter {(enterprisevoiceenabled -eq $true) -and(HostingProvider -eq "sipfed.online.lync.com")} ` |  Select EnterpriseVoiceEnabled,sipaddress,OnPremLineURI,OnlineVoiceRoutingPolicy,RegistrarPool | Format-List

EnterpriseVoiceEnabled   : True
SipAddress               : sip:user1@myoffice.onmicrosoft.com
OnPremLineURI            : tel:+41215660011
OnlineVoiceRoutingPolicy : CsOnlineVoiceRoutingPolicy-123456.teams.ipvoip.ch
RegistrarPool            : sippoolAM42E08.infra.lync.com

EnterpriseVoiceEnabled   : True
SipAddress               : sip:user2@myoffice.onmicrosoft.com
OnPremLineURI            : tel:+41215660012
OnlineVoiceRoutingPolicy : CsOnlineVoiceRoutingPolicy-123456.teams.ipvoip.ch
RegistrarPool            : sippoolAM42E08.infra.lync.com

EnterpriseVoiceEnabled   : True
SipAddress               : sip:user3@myoffice.onmicrosoft.com
OnPremLineURI            : tel:+41215660013
OnlineVoiceRoutingPolicy : CsOnlineVoiceRoutingPolicy-123456.teams.ipvoip.ch
RegistrarPool            : sippoolAM42E08.infra.lync.com

# Logout
Get-PSSession | Remove-PSSession

Verify User setup using Teams Admin Web Interface

1. Verify user licenses
   1. Connect to https://admin.microsoft.com/AdminPortal/Home#/users and verify that your user does have a "Microsoft Teams" license and a "Microsoft 365 Phone System" license
   2. Verify in https://admin.microsoft.com/AdminPortal/Home#/teamsprovisioning that your user Teams license provisioning is finished ( it can take several hours )
2. Verify user number
   1. Connect to https://admin.teams.microsoft.com/users and verify that "Phone Number" has been correctly setup via powershell
3. Verify user routing rules
   1. Connect to https://admin.teams.microsoft.com/user and select your user
   2. Go in the Policies tab section and look at the last entry "Voice routing policy", is should be CsOnlineVoiceRoutingPolicy-<service_number>.teams.ipvoip.ch

Microsoft Admin - Verify User license	Microsoft Admin - Verify Teams provisioning status
Microsoft Teams Admin - Verify user number	Microsoft Teams Admin - Verify user voice routing policy

Verify number provisioning in MS Teams app

1. Verify the number on the MS Teams app
   1. Open the MS Teams app
   2. Go in the Calls section ( if you do not see it, then the "Phone System" license is not correctly set )
      1. (Mobile) You might get a popup informing that you have a new license and that app needs to be restarted
      2. (PC) Restart is not supposed to be needed, if you have waited a long time, please try to exit the app and start it back
   3. Verify that you can see the phone number in the Call section and that you can pass incoming and outgoing calls

Microsoft Teams App - Verify user number

Frequent Errors

New-CsOnlineVoiceRoutingPolicy - Cannot find specified Online PSTN usage

• Problem: When we run the script to create the call routing, you might get a red error that New-CsOnlineVoiceRoutingPolicy is not working
• Symptoms: When running the script to create the call routing, you might get an error "Cannot find specified Online PSTN usage"
• Possible Explanation: MS Teams platform is getting some delay and between the time we create the Online PSTN usage and the time we use it in Online Voice Routing Policy, we need to wait for Teams platform to get up to date
• Solution: Wait up to 4h and try again to use the script again

As you can see after some time, the same command did work

Teams Error - Cannot Find Online PSTN Usage - Wait a few hours and try again

Cannot Import Module SkypeOnlineConnector

• Information: By default, it is not allowed to execute powershell scrip on a Windows PC, you need to explicitly allow it
• Problem: If you did not follow the Microsoft documentation while installing the SkypeOnlineConnector module, you will not be able to import it
• Symptoms: You will get the powershell error below
• Solution: Open a powershell prompt as admin and set "Set-ExecutionPolicy RemoteSigned -Force" ( cf below )
• Additional Information: cf https://docs.microsoft.com/en-us/SkypeForBusiness/set-up-your-computer-for-windows-powershell/download-and-install-windows-powershell-5-1

Confirmation of the problem, here Execution Policy is Restricted, i.e disabled

Get-ExecutionPolicy
Restricted

Solution

Set-ExecutionPolicy RemoteSigned -Force

Get-ExecutionPolicy
RemoteSigned

Error that you are getting

Modules d'importation : Le fichier "C:\Program Files\Common Files\Skype for Business
Online\Modules\SkypeOnlineConnectorSkypeOnlineConnectorStartup.psm1" ne peut pas être chargé, car l'exécution de
Les scripts sont désactivés sur ce système. Pour plus d'informations, voir "about_Execution_Policies".
(https:/go.microsoft.com/fwlink/?LinkID=135170).
En ligne:1 Caractère:1
+ modules d'importation "C:\Program Files\Common Files\Skype for Business Onlin ...


+ CategoryInfo : Erreur de sécurité : ( 🙂 [Modules d'importation], PSSecurityException
+ FullyQualifiedErrorId : UnauthorizedAccess,Microsoft.PowerShell.Commands.ImportModuleCommand

Get-CsOnlinePowerShellEndpoint : The remote name could not be resolved: 'lyncdiscover.xxx'

• Problem : You get an red colored error when using the scripts
• Symptoms: When starting to use a powershell script or command, you get an error like Get-CsOnlinePowerShellEndpoint : The remote name could not be resolved: 'lyncdiscover.xxx'
• Possible Explanation: You are using an admin account where needed lyncdiscover.$DOMAIN DNS entry is not set correctly
• Solution: Please verify and dix your Admin account DNS setup
• Workaround : Add the suffix "-OverrideAdminDomain $MSTeamsDomain" to the New-CsOnlineSession command

Others

External Access - Allow to chat and call any other Microsoft Teams user

• Problematic: You would like to be able to chat and talk with other company also using Microsoft Teams ( and also Skype )
• Solution: Follow the procedure below

1. Connect to https://admin.teams.microsoft.com/company-wide-settings/external-communications
2. Set Users can communicate with other Skype for Business and Teams users = On

Microsoft Teams Admin - Allow external access