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Call groups based on ACD (Automatic Call Distribution) protocol, is a feature available only on Virtual PBX since February 2021. Before ACD, Call groups were based on Call Queue system, with less settings options.

Start with ACD

To discover what a Call groups - ACD is, watch video: General Knowledge
To see how create a Call Group in a Virtual service, watch video: Settings and feature in detail
To find tricks and tips with ACD usages, see section 3.

General knowledge

Here is a video that introduces Call groups based on ACD. How does it work? What can I do?

Settings and feature in detail

Here is a video that presents how to create a Call groups in a Virtual service from the VTX Kiosk ?

Tips with ACD usages

Find below videos to manage easily Call Group: tricks, tips and best practices.

VoIP:Tuto:ACD

From VTX Public Wiki

Contents

Start with ACD

General knowledge

Settings and feature in detail

Tips with ACD usages

How to manage Login/Logout in a group from a programmable key (BLF) on your desk phone ?

How to manage Login/Logout in a group from a VTX Softphone ?