VoIP:Gigaset:Nx70IP

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Revision as of 15:38, 26 March 2024 by Mlr (talk | contribs) (→‎Documentation: Change Nx70IP Mode on Reset)
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Introduction[edit | edit source]

The purpose of this page is to give information needed to be able to manage Gigaset N870IP and N670IP. VTX is providing full auto configuration of SIP account + DECT Handset configuration. Only the initial pairing of Base station with the DECT Manager and Integrator are needed. Once the final open pairing button is working, all addition of new accounts and DECT phone can be done remotely.


History[edit | edit source]

  • 2023-11-02: Opening DECT registration can now be done from the Kiosk, so to add a new SIP account + DECT Handset, you can do everything remotely from the Kiosk. no need to connect on N87x Base Station configuration page. You only need to open registration from Kiosk and map the phone with default PIN 0000 (cf videos)

Requirements[edit | edit source]

Documentation[edit | edit source]

Partner Trainings[edit | edit source]

VTX does provide Partner trainings that are compulsory to follow before working with any Gigaset DECT products. Managing DECT environment is complex: adding too few antennas and you will have coverage and handover problems, adding too much antennas and the cost will go too high

Gigaset DECT Audit Tools[edit | edit source]

For complex DECT installation, is is compulsory to follow trainings and to use the Gigaset DECT Audit Kit to be able to know where to place antennas


Video Trainings[edit | edit source]

The purpose of these videos is to give an overview of how easy it gets to provision and maintain Gigaset N870IP and N670IP base stations
Sorry for the background noise in the videos


Video Training : Nx70IP - Change DECT Mode and Reset Base Station[edit | edit source]

By default Base Station should be in DECT Mode only, so you might have to change them to Full Mode to be able to set it up
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YouTube


Video Training : Nx70IP - 1st Auto Provisioning[edit | edit source]

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YouTube


Video Training : Nx70IP - Add SIP account and DECT Handset automatically[edit | edit source]

2023-11-03: Open DECT registration remotely for 10 minutes can now be done from Kiosk !
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YouTube


Video Training : Nx70IP - Change Name in Realtime[edit | edit source]

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YouTube


Video Training : Nx70IP - Open DECT Registration manually[edit | edit source]

This is only needed to connect the 1st SIP account, for the next ones, you can do it from the Kiosk
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YouTube


Usage[edit | edit source]

How to auto provision a N870IP/N670IP ? - Short Version[edit | edit source]

  • Problematic: You wish to auto provision on N670IP + N870IP
  • Long Version Solution: Look at the videos above
  • Short Version Solution: Cf below
  1. Kiosk - Setup all the SIP + DECT mapping
  2. Base : Make sure that the base station is in the correct mode all in one "2 blue icons", cf 1st video
  3. Base: Reboot it to kick 1st config + Firmware Upgrade (upgrade takes ~10 minutes)
  4. 1st Pairing : Use https://gigaset-config.com/ to connect to the base station and open DECT registration the 1st time
  5. Other pairing: Future pairing can be enabled from Kiosk

How to add a new N870IP/N670IP or Gigaset Handset in the Hardware Module of the customer to allow full auto provisioning ?[edit | edit source]

  • Problematic: You would like to have N870IP / N670IP visible in https://kiosk.vtx.ch/VoIP/ManageToIP.aspx customer selfcare
  • Information: If the hardware was purchased with VTX, it is automatically added in the system
  • Solution: The hardware need to be added by VTX Sales Support Team or by VTX Partners from customer Selfcare Portal


FAQ[edit | edit source]

How to change the Role of a N870IP using the main button[edit | edit source]

  • Information: Since firmware 2.57.1+ , it is possible to change from Integrator to All in one from Web Reset to factory menu, if you have an older box, you will need to do it manually
  • Problematic: You wish to change the role of the N870IP between All in one Box, Antenna only and DECT Manager
  • Solution: Follow https://teamwork.gigaset.com/gigawiki/display/GPPPO/FAQ+-+Installation


DECT / LAN Survey + synchronization[edit | edit source]

LAN synchronization White-paper[edit | edit source]

LAN sync is really touch and need several network requirements ( multicast + latency + ..., cf below)


DECT Sync is quite broke with the stock firmware 2.36 - Make sure that all bases get updated automatically to 2.54+[edit | edit source]

  • Information: The default firmware used by N870IP or N670IP is 2.36 which is quite buggy for DECT/LAN sync
  • Symptoms: You have some base station visible in the system integrator with old firmware 2.36 and sync is not working
  • Solution: Make sure firmware gets updated before debugging any DECT/LAN sync problem


Small / Medium / Large Installation[edit | edit source]

Difference Between Small and Medium and Large Installation[edit | edit source]

Extract from https://teamwork.gigaset.com/gigawiki/display/GPPPO/N870 

Small system: 1-10 base-stations, 50 handsets and 20 simultaneous calls. (DECT manager is also a DECT base and in this mode it supports 5 concurrent calls when 1 or max 9 base station(s) are connected, without base stations it supports 8 concurrent calls)

Medium system: 11-60 base-stations, 250 handsets and 60 simultaneous calls. (Due to capacity, DECT manager is only a manager. Switching between Medium and Small is costing you one additional device.)

Large system: Up to 240 base-stations, 800 handsets and 240 simultaneous calls. N870 in role integrator only is needed.

Enterprise system: Up to 6000 base-stations, 20000 handsets and 6000 simultaneous calls. Virtual Integrator is needed.



Small and Medium Step by Step Setup Instruction[edit | edit source]


Adding a 10th N870IP Base - "System limit has been exceeded" - Switch to Medium System[edit | edit source]

  • Symptoms: You are setting up a N870IP Cluster with 10 N870IP and you did reach the "Small" Install System Limit and you get the error "System limit has been exceeded"
  • Explanation: When the cluster get bigger, the feature of Integrator and DECT Manager and Base Station cannot run on the same device because of resource usage, these functions need to run on separate N870IP
  • Solution:
  1. Switch to Medium size installation by following https://teamwork.gigaset.com/gigawiki/display/GPPPO/FAQ+-+Switch+from+Small+to+Medium+system
  2. WARNING: The main N870IP will act as Integrator + DECT Manager, but you will need to use a new cluster and have another Base Station acting as "Level 1" DECT sync ( cf screenshot below )


N870IP Cluster Medium Size - Sync Level 1 need to be set on another Base than the DECT Manager


Large Installation - Integrator Only - License needed[edit | edit source]

  • Information: As soon as you will set a N870IP as Integrator Only to prepare a large installation, it will trigger a Grace Period for 90 days until a license will be needed
  • Symptoms: You have set a base/VM as Integrator Only and DECT Phone and Web interface are requesting a license
  • Explanation: Large setup ( >60 Base Station ) do require a license per DECT Manager
  • Problematic: You wish or order this license
  • Solution: Order the needed license ( VTX can sell them if needed )
N870IP - Integrator Only - License Needed


Big Setup - Dedicated Integrator - Sync the Integrator and the DECT Manager[edit | edit source]

  • Problematic: The Integrator and DECT Manager are running on 2 different devices and you need to sync them together
  • Solution: Follow the procedure below
  1. Make sure to have the Integrator running and one N870IP setup as "DECT Manager + DECT Base only", you can use https://teamwork.gigaset.com/gigawiki/display/GPPPO/FAQ+-+Installation to switch it
  2. On the Integrator, setup a DM name + DM Password, cf https://teamwork.gigaset.com/gigawiki/display/GPPPO/FAQ+-+DECT+Manager+Adding
  3. On the DECT Manager, add the IP of the Integrator + DM name and DM password you just set, cf https://teamwork.gigaset.com/gigawiki/display/GPPPO/FAQ+-+DECT+Manager+Administration
  4. It should be done, you will see both of them connected and then can manage everything from the Integrator


gigaset-config.com not working[edit | edit source]

Nx70 IP is not visible in https://www.gigaset-config.com/[edit | edit source]

  1. Your Gigaset device firmware is too old
  2. You are not going out with the same public IP as the Gigaset Phone ( different VLAN + NAT IP ?)
  3. Gigaset Service is simply temporarily broken
  • Possible Workaround that you can use to find the IP of the Nx70IP:
  1. Check your router or DHCP server to get the IP
  2. Use "nmap" to similar tool to scan the LAN and get the IP matching MAC address of the device
  3. Set the Nx70IP to fix IP 192.168.143.1/24 using https://teamwork.gigaset.com/gigawiki/display/GPPPO/FAQ+-+Installation ( only one blue LED ) + set 192.168.143.2/24 and your PC and connect to it
  4. If device is already working, you can get LAN IP from VTX Partners VoIP Analyser Tool


Provisioning Questions[edit | edit source]

IPUI - Get Gigaset Pro Handset Identifier to allow auto provisioning[edit | edit source]

  1. Open the Handset main menu
  2. Press * # 0 6 # ( same sequence that allows you to get the IMEI on you Smartphone :-) )
  3. The first entry is the IPUI: Example: 1: 029E74A560


Firmware Upgrade - Firmware keeps rolling back to the same version[edit | edit source]

  • Information: VTX auto provisioning from Kiosk Selfcare is pushing either the last stable validated firmware by VTX ( visible in https://www.vtx.ch/firmware ) or a more specific one during an upgrade process
  • Symptoms: You are trying to upgrade to another firmware manually and device keeps rolling back to the previous firmware
  • Explanation: When VTX is taking of the configuration from Kiosk, we are also pushing the firmware, it means that if you try to change it, it will rollback to the one defined by VTX
  • Solution: If you wish to test a newer firmware to verify if it solves a problem, please contact VTX Support


Firmware Upgrade - DECT Antennas are not upgrading to the same firmware as the Integrator[edit | edit source]

  • Information: When the Main N860IP Integrator it upgraded, it will automatically upgrade the other base station
  • Problem: If the main DECT Integrator was upgraded to last stable version and you reset it, it will see that it is already running the correct firmware and will loose the firmware URL link we are sending to it
  • Symptoms: You have added new DECT antenna, they are linked to the Integrator but are not upgrading to the firmware of the main station
  • Workaround: Force any firmware update from web interface, even to the same version and it will push it to the new antennas
  • Next Steps: We should check if problem is still present with 2.57.1+ and report it back to Gigaset Support if needed


FIXED - Provisioning Not working on really old version of stock firmware 2.36[edit | edit source]

  • Problem: Some of the stock N670IP and N870IP might come with a version 2.36 from September 2020 that is buggy
  • Impacts: Auto provisioning will not work and https://www.gigaset-config.com/ will not display it
  • Symptoms: VTX Support will see old firmware 2.36 in the provisioning logs and and attempt to force provisioning will trigger an error
  • Explanation: We can see in the changelog some fix for HTTPs secure provisioning fix "Firmware update via 2-way SSL fails"
  • Workaround: Follow procedure below ( should not be needed if you follow solution below )
  1. Find a way to get the IP of the Base Station from the router or switch
  2. Upgrade it to last stable version https://teamwork.gigaset.com/gigawiki/pages/viewpage.action?pageId=1404447365
  3. Then auto provisioning will work
  • Solution: VTX has implemented a solution ( ref TA 36020 in order to automatically upgrade this old firmware to bypass the problem)
  1. The solution implemented will make sure that when the N870IP or N670IP connect the 1st timer over HTTP with old firmware 2.36, it will 1st upgrade it to 2.54 over HTTP before switching to HTTPs ( cf below )
  2. Make sure Provisioning is ready in the Kiosk
  3. Perform a reset to factory if needed
N670IP - Provisioning Failed


mlr@nb-acs-mlr:[~]$ wget --user-agent="Gigaset N870 IP PRO/83.V2.36.0" http://prov.ipvoip.ch/gigaset/provisioning.xml --quiet -O -
<?xml version="1.0" encoding="UTF-8"?>

<firmware version="1.0" productID="e2">

        <file version="2.54.0" url="http://recovery.ipvoip.ch/Nx70-V2.54.0.bin" />

</firmware>
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