FAQ:VoIP:ACD
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BLF: Monitore ACD group and collegues[edit | edit source]
- Information
With ACD, as a security measure, it in not possible to monitor a call for an ACD Queue or monitoring a collegue getting incoming calls via ACD group, when he is not member of this group!
- Solution
Add the person to the ACD Group in logged-out mode that wish to monitor ACD Queue or collegues Setup BLF for ACD group and Members to monitore
Add members in Logged - Out - Mode[edit | edit source]
Steps to perform:
- Go to My Services > Telephony > Your Virtual PBX
- Click on Open editor and open Tab GROUPS
- Search for the group you wish to monitor and click on configure
- Add the additional members and save by click on Register
- Now logout those members of the ACD group by clicking on the green icon (logged in) to turn into red (logged out)
Setup BLF to monitore ACD Group[edit | edit source]
Steps to perform:
- Go to My Services > Telephony > Manage my IP-Phones
- Choose the IP-phone you wish to setup BLF and click on Action
- Choose as Action type: BLF, as Parameter: search for ACD Group by type the ACD Group you wish to monitore (example 300) and click on Apply
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Setup BLF to monitore collegues getting calls via ACD Group[edit | edit source]
Steps to perform:
- Go to My Services > Telephony > Manage my IP-Phones
- Choose the IP-phone you wish to setup BLF and click on Action
- Choose as Action type: BLF, as Parameter: search for the member by type the user you wish to monitore (example 5302) and click on Apply
BLF: Intercept or pickup calls from ACD group or collegues[edit | edit source]
- Information
With ACD, as a security measure, it in not possible to intercept or pickup a call for an ACD Queue or a collegue getting incoming calls via ACD group.
- Solution
1) Add the person to the ACD Group in logged-out mode following that wish to pickup calls incoming to ACD Queue or collegues in ACD group Add a BLF
ACD group Login/Logout[edit | edit source]
- Information
Using ACD you can Login/Logout using programmable key (BLF) or VTX Softphone or use code 80
- Solution
watch Video how to manage Login/Logout via programmable key (BLF) or VTX Softphone
Using programmable key (BLF) Add steps how to