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Call groups based on ACD (Automatic Call Distribution) protocol, is a feature available only on Virtual PBX since February 2021. Before ACD, Call groups were based on Call Queue system, with less settings options.

Start with ACD[edit | edit source]

To discover what a Call groups - ACD is, watch video: General Knowledge
To see how create a Call Group in a Virtual service, watch video: Settings and feature in detail
To find tricks and tips with ACD usages, see section 3.

General knowledge[edit | edit source]

Here is a video that presents Call groups based on ACD. How it works ? What can I do ?

Settings and feature in detail[edit | edit source]

Here is a video that presents how to create a Call groups in a Virtual service from the VTX Kiosk ?

Tips with ACD usages[edit | edit source]

Find below some videos to manage easily Call Group, some tricks, tips and best practices.

VoIP:Tuto:ACD

From VTX Public Wiki

Contents

Start with ACD[edit | edit source]

General knowledge[edit | edit source]

Settings and feature in detail[edit | edit source]

Tips with ACD usages[edit | edit source]

How to manage Login/Logout in a group from a programmable key (BLF) on your desk phone ?[edit | edit source]

How to manage Login/Logout in a group from a VTX Softphone ?[edit | edit source]