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Call groups based on ACD protocol, is a feature available only on Virtual PBX since February 2021. Before ACD, Call groups were based on Call Queue system, with less settings options.

Starting with ACD[edit | edit source]

To discover what a Call groups - ACD is, watch video: General Knowledge
To see how create a Call Group in a Virtual service, watch video: Settings and feature in detail
To find tips with ACD usages, see section 3.

General knowledge[edit | edit source]

Here is a video that presents the ACD

How to manage Login/Logout in a group ?[edit | edit source]

From a programmable key (BLF) on your desk phone[edit | edit source]

From VTX Softphone[edit | edit source]

Settings and feature in detail[edit | edit source]

VoIP:Tuto:ACD

From VTX Public Wiki

Contents