VoIP:Tuto:ACD

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Revision as of 20:14, 16 February 2021 by Cld (talk | contribs)
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ACD picto.png
Call groups based on ACD protocol, is a feature available only on Virtual PBX since February 2021.
Before ACD, Call groups were based on Call Queue system, with less settings options.


ACD picto.png


Call groups based on ACD protocol, is a feature available only on Virtual PBX since February 2021.
Before ACD, Call groups were based on Call Queue system, with less settings options.



General knowledge[edit | edit source]

Here is a video that presents the ACD

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How to manage Login/Logout in a group ?[edit | edit source]

From a programmable key (BLF) on your desk phone[edit | edit source]

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From VTX Softphone[edit | edit source]

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Settings and feature in detail.[edit | edit source]

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