VoIP:Teams:Microsoft Management

Connect to Microsoft 365 Admin Portal

• Signup URL : https://signup.microsoft.com/
• Main Admin URL : https://admin.microsoft.com/
  • Domain Management URL: https://admin.microsoft.com/Adminportal/Home#/Domains
  • User Management URL: https://admin.microsoft.com/Adminportal/Home#/users
  • Purchase Services URL: https://admin.microsoft.com/adminportal/home?add=sub&adminportal=1#/catalog

Create a temporarily user in the <servicenumber>.teams.ipvoip.ch domain

• Problematic: We wish to create a enableteams@<servicenumber>.teams.ipvoip.ch to enable Teams connection towards VTX VoIP platform
• Solution: Please follow the procedure below

1. Connect to https://admin.microsoft.com/Adminportal/Home#/users
2. Create a new user enableteams@<servicenumber>.teams.ipvoip.ch ( First Name: "Temp User" / Last Name : "VTX Teams" / Login : enableteams@<servicenumber>.teams.ipvoip.ch / No Admin Right / "Teams" and "Phone System" licenses / No need to remember its password, we won't connect with it).
3. Wait a few seconds/minutes/hours for Teams to be enabled on this user https://admin.microsoft.com/AdminPortal/Home#/teamsprovisioning
4. Now even after user is created you night need to wait minutes/hours before being able to create Voice Routing ( especially the New-CsOnlineVoiceRoute ), so if you can please wait 4hours, if not, try to create the routing, if you get error, try again
5. Once everything is working ( routing + user mapping + incoming and outgoing calls ), you can delete this user to free up the licenses

Voice Routing : Create Voice Routing to allow your users to use VTX Trunk

Now you will need to setup a routing plan. You can use one of the following options to do it

• Using a Powershell Script that will ask you questions
• Manually in Powershell

Microsoft Admin Center - Up to 24h Latency for each setup

Create Voice Routing using a VTX Powershell Script VTX_Teams_Create_Routing_Rules.ps1

1. Download https://wiki.vtx.ch/media/VTX_Teams_Create_Routing_Rules.ps1 on your computer ( Right Click on the link / Download )
2. Open it with Wordpad and use Ctrl-s to save it again ( to inform the system that it is local script )
3. Execute it on your PC : It will ask you for these parameters and create the routing
   1. VTX Teams Domain : ex: 123456.teams.ipvoip.ch
   2. Your MS Teams Admin Credentials : ex: admin@COMPANY.onmicrosoft.com

Or Create Voice Routing manually in Powershell Command Prompt

1. Open a powershell prompt on your PC
2. Copy paste command below one by one changing the values in bold with your own

# Set Variables
$TeamsDomain = "123456.teams.ipvoip.ch"
# Connect to Microsoft Teams management and create all Voice Routing
Connect-MicrosoftTeams
Set-CsOnlinePstnUsage -Identity Global -Usage @{Add="CsOnlinePstnUsage-$TeamsDomain"}
New-CsOnlineVoiceRoute -Identity "CsOnlineVoiceRoute-$TeamsDomain" -Priority 0 -NumberPattern '.*' -OnlinePstnGatewayList "$TeamsDomain" -OnlinePstnUsages "CsOnlinePstnUsage-$TeamsDomain"
New-CsOnlineVoiceRoutingPolicy -Identity "CsOnlineVoiceRoutingPolicy-$TeamsDomain" -OnlinePstnUsages "CsOnlinePstnUsage-$TeamsDomain"
Set-CsCallingLineIdentity -Identity Global -EnableUserOverride $True

# Verify all setup ( You can compare it with the Debug Section in the wiki ) 
Get-CsOnlinePstnUsage
Get-CsOnlineVoiceRoute
Get-CsOnlineVoiceRoutingPolicy
Get-CsCallingLineIdentity

# Logout
Disconnect-MicrosoftTeams

Dial Plan

Dial Plan for Emergency Numbers + Short Numbers + Special Setup

• Information: By default if you try to dial a number, Teams Client will always try to normalize it in +e164 mode adding your country prefix like +41 or +33 to your number
• Problem: If you call an emergency number like 112 or a Short number like 10XX or 3XXX or 116xxx or ..., it will add an invalid country prefix
• Problematic: Add Dial Plan entries not to alter number dialed
• Symptoms: Within the Teams Client, you will directly see if the number you are typing is being transformed with a county prefix or not. If it is transformed, you are missing the following rules
• Documentation:
  • https://docs.microsoft.com/en-US/microsoftteams/create-and-manage-dial-plans
• Solution: use one of the solution below to setup the Dialplan from web interface, or from powershell

1. Setup from web interface, cf
2. Or Setup from powershell, cf
3. Or setup using the Script, cf

Table with Dial Plan Rules to create

Needed for Product Type	Compulsory	Name	Description	If condition	Then do this	Explanation
Teams Connect Teams Virtual	Y	Emergency Numbers	Allows to dial Emergency numbers	^(1[0-9]|1[0-9]{2})$	$1	Allows 1x and 1xx Emergency numbers
Teams Connect Teams Virtual	Y	Short Numbers	Allows to dial Short numbers	^(3[0-9]{3}|1[0-9]{3}|11[68][0-9]{3})$	$1	Allows 3xxx + 1xxx + 116xxx + 118xxx short numbers
Teams Virtual	optional	Prefix-Star	Allow VTX Feature codes using a "*" prefix	^(\*\d+(\d|\*|\#)*)$	$1	Would allow any code like *<code>
Teams Virtual	optional	Prefix-Hash	Allow disabling of VTX Feature codes using a "#" prefix	^(\#(\d|\*)+)$	$1	Would allow any code like #<code>
Teams Virtual	optional and to adapt	Short number 84xx	Call colleagues using the 4 last digits of their number	^(84\d{2})$	+4122879$1	Takes a number dialed with 84xx and add "+4122879" in front of it
Teams Virtual	optional and to adapt	Group number 2xx	Call VTX VPBX groups	^(2\d{2})$	+41228798400$1	Takes a number dialed with 2xx and add "+41228798400" in front of it

Setup Dialplan from Web interface

• Connect to https://admin.teams.microsoft.com/one-policy/settings/dialplan
• Edit the Global Dialplan to add mapping based on your needs ( in Advanced mode )
• You can test your extension mapping with the test tool

Setup Dialplan from Powershell

• Problematic: Setup the compulsory dialplan for Emergency and Short numbers from powershell command
• Solution: Use the command below
• Impact: Wait a few minutes, and dial again ( type the number, do not call it from history ), you should see that now short numbers are not rewritten anymore with a country prefix

Command used to create the compulsory dialplan for Emergency Numbers and Short Numbers

# Connect to Teams
Connect-MicrosoftTeams

# Create rule for emergency numbers (10-19, 100-199)
$emergencyRule = New-CsVoiceNormalizationRule -Identity "Global/Emergency Numbers" `
    -Pattern '^(1[0-9]|1[0-9]{2})$' `
    -Translation '$1' `
    -Description "Emergency numbers" `
    -InMemory

# Create rule for short numbers (3xxx, 1xxx, 116xxx, 118xxx)
$shortRule = New-CsVoiceNormalizationRule -Identity "Global/Short Numbers" `
    -Pattern '^(3[0-9]{3}|1[0-9]{3}|11[68][0-9]{3})$' `
    -Translation '$1' `
    -Description "Short numbers" `
    -InMemory

# Add rules to Global Dial Plan
Set-CsTenantDialPlan -Identity "Global" -NormalizationRules @{Add=$emergencyRule,$shortRule}

# Verify rules have been created
Get-CsTenantDialPlan -Identity "Global" | Select-Object Identity, NormalizationRules | Format-List

Command to verify the Dialplan

PS C:\Users\mlr> Get-CsTenantDialPlan -Identity "Global" | Select-Object Identity, NormalizationRules | Format-List


Identity           : Global
NormalizationRules : {Description=Emergency numbers;Pattern=^(1[0-9]|1[0-9]{2})$;Translation=$1;Name=Emergency
                     Numbers;IsInternalExtension=False, Description=Short
                     numbers;Pattern=^(3[0-9]{3}|1[0-9]{3}|11[68][0-9]{3})$;Translation=$1;Name=Short
                     Numbers;IsInternalExtension=False}

Command that can be used to delete all DialPlan Rule

# Delete all normalization rules from Global Dial Plan
Set-CsTenantDialPlan -Identity "Global" -NormalizationRules @()

Setup Dialplan using the powershell script

• Prerequisites: Run again the VoIP:VTX_Teams_Connect#Update_all_VTX_Powershell_scripts_to_last_version to download the
• Solution: Run the script VTX_Teams_Create_Routing_Rules.ps1 , it will ask you to connect and will automatically add the needed rules ( it will not delete the old ones if any )

Number Mapping : Assign/Unassign numbers to Microsoft accounts

Now you will need to assign a number and a routing plan to each user with a "Microsoft 365 Phone System" license. You can use one of the following options to do it

• Using a Powershell Script that will ask you questions
• Manually in Powershell

Assign/Unassign numbers using a VTX Powershell Script VTX_Teams_Assign_Numbers.ps1

1. Download https://wiki.vtx.ch/media/VTX_Teams_Assign_Numbers.ps1 on your computer ( Right Click on the link / Download )
2. Open it with Wordpad and use Ctrl-s to save it again ( to inform the system that it is local script )
3. Execute it on your PC : It will ask you for these parameters and create the routing
   1. VTX Teams Domain : ex: 123456.teams.ipvoip.ch
   2. Your MS Admin Credentials for : ex: admin@MSDOMAIN.onmicrosoft.com
   3. The MS Team user email : ex: first.last@MSDOMAIN.onmicrosoft.com
   4. The Telephone number you wish to set : ex: +41225661234 / or leave string empty to unassign number from user

Here is a list of screenshots to see how the script works

Teams Assignment - 1st Warning - Is routing OK ?	Teams Assignment - Enter the Teams Domain Provided by VTX
Teams Assignment - Enter Teams Admin email	Teams Assignment - Enter Teams User Email
Teams Assignment - Enter Teams User Phone Number or use empty string to remove the number	Teams Assignment - Disable voicemail on the user ?
Teams Assignment - Setup another user ?	Teams Assignment - List all user setup ?
Teams Assignment - 1st Warning - Is routing OK ?

Or Assign numbers manually in Powershell Command Prompt

1. Open a powershell prompt on your PC
2. Copy paste command below one by one changing the values in bold with your own

# Set Variables
$TeamsDomain = "123456.teams.ipvoip.ch"
$TeamsUserEmail = "first.last@MSDOMAIN.onmicrosoft.com"
$TeamsUserNumber = "+41215661234"
# Connect to Microsoft Teams management and assign number and profile to the user
Connect-MicrosoftTeams
# Assign a number to your user and the Call Routing
Set-CsPhoneNumberAssignment -Identity "$TeamsUserEmail" -PhoneNumber "$TeamsUserNumber" -PhoneNumberType DirectRouting
# Assign a Voice Routing Policy to your user to allow it to call out towards external numbers
Grant-CsOnlineVoiceRoutingPolicy -Identity $TeamsUserEmail -PolicyName "CsOnlineVoiceRoutingPolicy-$TeamsDomain"
# Disable voicemail of the user to prevent that it answers all calls if user is not connected
Set-CsOnlineVoicemailUserSettings -Identity $TeamsUserEmail -VoicemailEnabled $false
# Wait 60s for settings to be applied
Sleep -s 60
# Verify Your setup 
Get-CsOnlineUser -Identity $TeamsUserEmail | Select EnterpriseVoiceEnabled,OnPremLineURI,OnlineVoiceRoutingPolicy,RegistrarPool | Format-List
# List all users with EnterPrise Voice Enabled
Get-CsOnlineUser ` -Filter {(enterprisevoiceenabled -eq $true)} ` | Select sipaddress,HostedVoicemailPolicy,OnlineVoiceRoutingPolicy,lineuri | Format-List
# Logout
Disconnect-MicrosoftTeams

Or Unassign numbers manually in Powershell Command Prompt

1. Open a powershell prompt on your PC
2. Copy paste command below one by one changing the values in bold with your own

# Set Variables
$TeamsDomain = "123456.teams.ipvoip.ch"
$TeamsUserEmail = "first.last@MSDOMAIN.onmicrosoft.com"
$TeamsUserNumber = "+41215661234"
# Connect to Microsoft Teams management and assign or unassign number and profile to the user
Connect-MicrosoftTeams
# Unassign a number to your user and the Call Routing
Remove-CsPhoneNumberAssignment -Identity "$TeamsUserEmail" -PhoneNumber "$TeamsUserNumber" -PhoneNumberType DirectRouting
# Verify Your setup 
Get-CsOnlineUser -Identity $TeamsUserEmail | Select EnterpriseVoiceEnabled,OnPremLineURI,OnlineVoiceRoutingPolicy,RegistrarPool | Format-List
# List all users with EnterPrise Voice Enabled
Get-CsOnlineUser ` -Filter {(enterprisevoiceenabled -eq $true)} ` | Select sipaddress,HostedVoicemailPolicy,OnlineVoiceRoutingPolicy,lineuri | Format-List
# Logout
Disconnect-MicrosoftTeams