FAQ:Teams:Connect

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Revision as of 13:22, 3 May 2021 by Mlr (talk | contribs) (No ring back tone after redirecting an Auto-Attendant towards an external number)
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Auto-Attendant[edit | edit source]

No ring back tone after redirecting an Auto-Attendant towards an external number[edit | edit source]

  • Symptoms: You have redirected an AutoAttendant towards an external number and you do not hear any ringtone until the remote phone answer the phone
  • Explanation: Until Media-Bypass is enabled on VTX SBC with Teams, the incoming call towards Teams and the outgoing call towards the remote phone are 2 independent calls that need to be bridged by Microsoft Teams Cloud, but it is not done correctly for the time being
  • Solution (not ready):
  • Workaround: Redirect the auto attendant towards an empty Call-Queue that redirects towards the external number, cf below
  1. cf VoIP:VTX_Teams_Connect#Resource_Management to Create a new Call Queue
    1. Set no agents in this queue and Set "Call timeout handling" to 0 min / 0 s
    2. Redirect to External number and enter the external number
  2. Redirect your auto-attendant towards this new Call Queue
  3. Call Queue will always send a ring back tone while your remote destination is being called
Teams CallQueue - Redirect to external number
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