FAQ:VoIP:ACD

BLF: monitore ACD group and collegues

• Information
  

With ACD, as a security measure, it in not possible to monitor a call for an ACD Queue or a collegue getting incoming calls via ACD group.

• Solution
  

Add the person to the ACD Group in logged-out mode that wish to monitor ACD Queue or collegues

FIX-ME: add pic and how to

BLF: intercept or pickup calls from ACD group or collegues

• Information
  

With ACD, as a security measure, it in not possible to intercept or pickup a call for an ACD Queue or a collegue getting incoming calls via ACD group.

• Solution
  

1) Add the person to the ACD Group in logged-out mode that wish to pickup calls incoming to ACD Queue or collegues in ACD group Add a BLF

ACD group Login/Logout

• Information

Using ACD you can Login/Logout using programmable key (BLF) or VTX Softphone or use code 80

• Solution

watch Video how to manage Login/Logout via programmable key (BLF) or VTX Softphone

Using programmable key (BLF) Add steps how to