FAQ:Teams:VPBX
From VTX Public Wiki
VTX VPBX Groups[edit | edit source]
My phone does not ring in a Group whereas I am free again[edit | edit source]
- Symptoms: You do belong to a VPBX group and did transfer a call to someone else, so you are free again to receive new calls, but you do not receive new calls in the group until your previously answered call gets hangup
- Information: By default, VTX VPBX groups do have an option "Call waiting for a group" = "No", if an agent within a group is already handling a call within this group, the platform won't try to send it to this agents until the call is hangup
- Problem: When a call is answered by a Teams user and the call is transferred to someone else, VTX platforms is not informed about the transfer, so VTX platorm thinks that the agent is still busy
- Solution: Go in the VTX VPBX Kiosk Group configuration and set "Call waiting for a group" = "Yes" for the group
- Better solution later: We are working on a project named "Media Bypass + ICE" that will allow to have the transfer information reported back to the VTX platform to be able to know when an Teams agent is free again