VoIP:Tuto:ACD

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Revision as of 20:18, 16 February 2021 by Cld (talk | contribs)
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Call groups based on ACD protocol, is a feature available only on Virtual PBX since February 2021.
Before ACD, Call groups were based on Call Queue system, with less settings options.



General knowledge[edit | edit source]

Here is a video that presents the ACD

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How to manage Login/Logout in a group ?[edit | edit source]

From a programmable key (BLF) on your desk phone[edit | edit source]

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From VTX Softphone[edit | edit source]

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Settings and feature in detail.[edit | edit source]

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