Revision as of 21:24, 16 February 2021

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Call groups based on ACD (Automatic Call Distribution) protocol, is a feature available only on Virtual PBX since February 2021. Before ACD, Call groups were based on Call Queue system, with less settings options.

Start with ACD[edit | edit source]

To discover what a Call groups - ACD is, watch video: General Knowledge
To see how create a Call Group in a Virtual service, watch video: Settings and feature in detail
To find tricks and tips with ACD usages, [section 4].

General knowledge[edit | edit source]

Here is a video that introduces Call groups based on ACD. How does it work? What can I do?

Settings and feature in detail[edit | edit source]

Here is a video that presents how to create a Call groups in a Virtual service from the VTX Kiosk ?

Tips with ACD usages[edit | edit source]

Find below videos to manage easily Call Group: tricks, tips and best practices.

@@ Line 10: / Line 10: @@
 *<big>To '''discover what a Call groups - ACD''' is, watch video: '''General Knowledge'''</big><br>
 *<big>To see '''how create a Call Group''' in a Virtual service, watch video: '''Settings and feature in detail'''</big>
-*<big>To find '''tricks and tips with ACD usages''', see section 4.</big>
+*<big>To find '''tricks and tips with ACD usages''', [[https://wiki.vtx.ch/wiki/VoIP:Tuto:ACD#Tips_with_ACD_usages|see section 4]].</big>
 <br>
 <br>

VoIP:Tuto:ACD: Difference between revisions

From VTX Public Wiki

Revision as of 21:24, 16 February 2021

Contents

Start with ACD[edit | edit source]

General knowledge[edit | edit source]

Settings and feature in detail[edit | edit source]

Tips with ACD usages[edit | edit source]

How to manage Login/Logout in a group from a programmable key (BLF) on your desk phone ?[edit | edit source]

How to manage Login/Logout in a group from a VTX Softphone ?[edit | edit source]