VoIP:Tuto:ACD/en: Difference between revisions
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<center><big>'''Call groups based on ACD (Automatic Call Distribution) protocol, is a feature available only on Virtual PBX since February 2021.'''</big></center> |
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<center>Before ACD, Call groups were based on Call Queue system, with less settings options.</center> |
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Here is a video that presents the ACD |
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=Start with ACD= |
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*<big>To '''discover what a Call groups - ACD''' is, watch video: '''General Knowledge'''</big><br> |
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*<big>To see '''how create a Call Group''' in a Virtual service, watch video: '''Settings and feature in detail'''</big> |
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*<big>To find '''tricks and tips with ACD usages''', see section 3.</big> |
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=General knowledge= |
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Here is a video that introduces Call groups based on ACD. How does it work? What can I do? |
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Here is a video that presents how to create a Call groups in a Virtual service from the VTX Kiosk ? |
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=Tips with ACD usages= |
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Find below videos to manage easily Call Group: tricks, tips and best practices. |
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==From VTX Softphone== |
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Revision as of 21:00, 16 February 2021
Start with ACD
- To discover what a Call groups - ACD is, watch video: General Knowledge
- To see how create a Call Group in a Virtual service, watch video: Settings and feature in detail
- To find tricks and tips with ACD usages, see section 3.
General knowledge
Here is a video that introduces Call groups based on ACD. How does it work? What can I do?
Settings and feature in detail
Here is a video that presents how to create a Call groups in a Virtual service from the VTX Kiosk ?
Tips with ACD usages
Find below videos to manage easily Call Group: tricks, tips and best practices.
How to manage Login/Logout in a group from a programmable key (BLF) on your desk phone ?
How to manage Login/Logout in a group from a VTX Softphone ?