FAQ:Teams:Connect: Difference between revisions
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== Call Queue == |
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=== When hanging up a call, it takes a lot of time before receiving a new call already in the queue === |
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* '''Information''': Call Queue handling in Teams is completely independent from VTX, if you have a problem with it, if you are able to reproduce the problem by calling the Call Queue name or number directly from Teams itself, then it would confirm problem is 100% Teams related and should be debug on Teams Admin interface or with MS support |
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* '''Symptoms''': You belong to a Call Queue and you were handling a call, you hangup a call but you do not instantly receive calls in the queue |
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* '''Clue''': You did specify a too high value for "Call agent alert time (seconds)" in "Agent selection" tab, so it takes ages to have the newly free agent ringing in the queue |
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* '''Solution''': Decrease back the value of "Call agent alert time (seconds)" to 15s ( minimum value). Once an agent is free again, it will start ringing back within 15s. |
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* '''Additional Information''': In Call Queue setup, there are 2 parameters that interest us here ('''Call agent alert time (seconds)''' and '''Maximum wait time''') that are described in https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue |
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<table> |
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<tr><td> |
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[[Image:Teams-CallQueue-Ring-Alert-Time-01.png|thumb|800px|left|Teams CallQueue - Ring Alert Time too high]] |
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</td></tr> |
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</table> |
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== Auto-Attendant == |
== Auto-Attendant == |
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Revision as of 09:04, 25 May 2022
Call Queue[edit | edit source]
When hanging up a call, it takes a lot of time before receiving a new call already in the queue[edit | edit source]
- Information: Call Queue handling in Teams is completely independent from VTX, if you have a problem with it, if you are able to reproduce the problem by calling the Call Queue name or number directly from Teams itself, then it would confirm problem is 100% Teams related and should be debug on Teams Admin interface or with MS support
- Symptoms: You belong to a Call Queue and you were handling a call, you hangup a call but you do not instantly receive calls in the queue
- Clue: You did specify a too high value for "Call agent alert time (seconds)" in "Agent selection" tab, so it takes ages to have the newly free agent ringing in the queue
- Solution: Decrease back the value of "Call agent alert time (seconds)" to 15s ( minimum value). Once an agent is free again, it will start ringing back within 15s.
- Additional Information: In Call Queue setup, there are 2 parameters that interest us here (Call agent alert time (seconds) and Maximum wait time) that are described in https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue
Auto-Attendant[edit | edit source]
No ring back tone after redirecting an Auto-Attendant towards an external number[edit | edit source]
- Symptoms: You have redirected an AutoAttendant towards an external number and you do not hear any ringtone until the remote phone answer the phone
- Explanation: Until Media-Bypass is enabled on VTX SBC with Teams, the incoming call towards Teams and the outgoing call towards the remote phone are 2 independent calls that need to be bridged by Microsoft Teams Cloud, but it is not done correctly for the time being
- Solution (not ready):
- Workaround: Redirect the auto attendant towards an empty Call-Queue that redirects towards the external number, cf below
- cf VoIP:VTX_Teams_Connect#Resource_Management to Create a new Call Queue
- Set no agents in this queue and Set "Call timeout handling" to 0 min / 0 s
- Redirect to External number and enter the external number
- Redirect your auto-attendant towards this new Call Queue
- Call Queue will always send a ring back tone while your remote destination is being called
