FAQ:VoIP:ACD: Difference between revisions
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(not finished - bug with kiosk rights (no services anymore)) |
(Setup BLF to monitore collegues getting calls via ACD Group / Setup BLF to monitore ACD Group) |
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# Now logout those members of the ACD group by clicking on the ''green'' icon (logged in) to turn into ''red'' (logged out)<br> |
# Now logout those members of the ACD group by clicking on the ''green'' icon (logged in) to turn into ''red'' (logged out)<br> |
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[[File:ACD logged-out-mode EN.jpg|1000px|left|Logged-Out-Mode to monitore ACD Groups and members]] |
[[File:ACD logged-out-mode EN.jpg|1000px|left|Logged-Out-Mode to monitore ACD Groups and members]] |
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=== Setup BLF to monitore ACD Group === |
=== Setup BLF to monitore ACD Group === |
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Steps to perform:<br> |
Steps to perform:<br> |
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# Go to '''My Services''' > '''Telephony''' > |
# Go to '''My Services''' > '''Telephony''' > '''Manage my IP-Phones'''<br> |
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# Choose the IP-phone you wish to setup BLF and click on '''Action'''<br> |
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# Choose as Action type: '''BLF''', as Parameter: search for ACD Group by type the '''ACD Group''' you wish to monitore (example 300) and click on '''Apply'''<br> |
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[[File:ACD BLF monitor-ACD-group EN.jpg|800px|left|thumb|BLF to monitor ACD Group - Kiosk - programmable key]]<br> |
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=== Setup BLF to monitore collegues getting calls via ACD Group === |
=== Setup BLF to monitore collegues getting calls via ACD Group === |
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Steps to perform: |
Steps to perform: |
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# Go to '''My Services''' > '''Telephony''' > |
# Go to '''My Services''' > '''Telephony''' > '''Manage my IP-Phones'''<br> |
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# Choose the IP-phone you wish to setup BLF and click on '''Action'''<br> |
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# Choose as Action type: '''BLF''', as Parameter: search for the member by type the '''user''' you wish to monitore (example 5302) and click on '''Apply'''<br> |
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<tr><td> |
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[[File:ACD BLF monitor-collegues EN.jpg|800px|left|thumb|BLF Monitor Collegue - Kiosk]] |
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== BLF: Intercept or pickup calls from ACD group or collegues == |
== BLF: Intercept or pickup calls from ACD group or collegues == |
Revision as of 18:15, 14 June 2021
BLF: Monitore ACD group and collegues[edit | edit source]
- Information
With ACD, as a security measure, it in not possible to monitor a call for an ACD Queue or monitoring a collegue getting incoming calls via ACD group, when he is not member of this group!
- Solution
Add the person to the ACD Group in logged-out mode that wish to monitor ACD Queue or collegues Setup BLF for ACD group and Members to monitore
Add members in Logged - Out - Mode[edit | edit source]
Steps to perform:
- Go to My Services > Telephony > Your Virtual PBX
- Click on Open editor and open Tab GROUPS
- Search for the group you wish to monitor and click on configure
- Add the additional members and save by click on Register
- Now logout those members of the ACD group by clicking on the green icon (logged in) to turn into red (logged out)
Setup BLF to monitore ACD Group[edit | edit source]
Steps to perform:
- Go to My Services > Telephony > Manage my IP-Phones
- Choose the IP-phone you wish to setup BLF and click on Action
- Choose as Action type: BLF, as Parameter: search for ACD Group by type the ACD Group you wish to monitore (example 300) and click on Apply
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Setup BLF to monitore collegues getting calls via ACD Group[edit | edit source]
Steps to perform:
- Go to My Services > Telephony > Manage my IP-Phones
- Choose the IP-phone you wish to setup BLF and click on Action
- Choose as Action type: BLF, as Parameter: search for the member by type the user you wish to monitore (example 5302) and click on Apply
BLF: Intercept or pickup calls from ACD group or collegues[edit | edit source]
- Information
With ACD, as a security measure, it in not possible to intercept or pickup a call for an ACD Queue or a collegue getting incoming calls via ACD group.
- Solution
1) Add the person to the ACD Group in logged-out mode following that wish to pickup calls incoming to ACD Queue or collegues in ACD group Add a BLF
ACD group Login/Logout[edit | edit source]
- Information
Using ACD you can Login/Logout using programmable key (BLF) or VTX Softphone or use code 80
- Solution
watch Video how to manage Login/Logout via programmable key (BLF) or VTX Softphone
Using programmable key (BLF) Add steps how to