FAQ:VoIP:ACD: Difference between revisions
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== BLF: |
== BLF: Monitore ACD group and collegues == |
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* '''Information'''<br> |
* '''Information'''<br> |
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With ACD, as a security measure, it in not possible to monitor a call for an ACD Queue or a collegue getting incoming calls via ACD group, when not member of this group! |
With ACD, as a security measure, it in not possible to monitor a call for an ACD Queue or monitoring a collegue getting incoming calls via ACD group, when he is not member of this group! |
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* '''Solution'''<br> |
* '''Solution'''<br> |
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Add the person to the ACD Group in '''logged-out''' mode that wish to monitor ACD Queue or collegues |
Add the person to the ACD Group in '''logged-out''' mode that wish to monitor ACD Queue or collegues |
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Setup BLF for ACD group and Members to monitore |
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=== Add members in Logged - Out - Mode === |
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Steps to perform:<br> |
Steps to perform:<br> |
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# Go to '''My Services''' > '''Telephony''' > '''Your Virtual PBX'''<br> |
# Go to '''My Services''' > '''Telephony''' > '''Your Virtual PBX'''<br> |
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# Search for the group you wish to monitor and click on '''configure'''<br> |
# Search for the group you wish to monitor and click on '''configure'''<br> |
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# Add the additional members and save by click on '''Register'''<br> |
# Add the additional members and save by click on '''Register'''<br> |
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# Now logout those members of the ACD group by clicking on the ''green'' icon (logged in) to turn into ''red'' (logged out)<br> |
# Now logout those members of the ACD group by clicking on the ''green'' icon (logged in) to turn into ''red'' (logged out)<br> |
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After those steps all groupmembers can monitore this ACD group and also collegues in this ACD group<br> |
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[[File:ACD logged-out-mode EN.jpg|1000px|left|Logged-Out-Mode to monitore ACD Groups and members]] |
[[File:ACD logged-out-mode EN.jpg|1000px|left|Logged-Out-Mode to monitore ACD Groups and members]] |
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== BLF |
=== Setup BLF to monitore ACD Group === |
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Steps to perform:<br> |
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# Go to '''My Services''' > '''Telephony''' > |
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=== Setup BLF to monitore collegues getting calls via ACD Group === |
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Steps to perform: |
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# Go to '''My Services''' > '''Telephony''' > |
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== BLF: Intercept or pickup calls from ACD group or collegues == |
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* '''Information'''<br> |
* '''Information'''<br> |
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* '''Solution'''<br> |
* '''Solution'''<br> |
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1) Add the person to the ACD Group in '''logged-out''' mode that wish to pickup calls incoming to ACD Queue or collegues in ACD group |
1) Add the person to the ACD Group in '''logged-out''' mode following that wish to pickup calls incoming to ACD Queue or collegues in ACD group |
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Add a BLF |
Add a BLF |
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Revision as of 15:55, 14 June 2021
BLF: Monitore ACD group and collegues[edit | edit source]
- Information
With ACD, as a security measure, it in not possible to monitor a call for an ACD Queue or monitoring a collegue getting incoming calls via ACD group, when he is not member of this group!
- Solution
Add the person to the ACD Group in logged-out mode that wish to monitor ACD Queue or collegues Setup BLF for ACD group and Members to monitore
Add members in Logged - Out - Mode[edit | edit source]
Steps to perform:
- Go to My Services > Telephony > Your Virtual PBX
- Click on Open editor and open Tab GROUPS
- Search for the group you wish to monitor and click on configure
- Add the additional members and save by click on Register
- Now logout those members of the ACD group by clicking on the green icon (logged in) to turn into red (logged out)
Setup BLF to monitore ACD Group[edit | edit source]
Steps to perform:
- Go to My Services > Telephony >
Setup BLF to monitore collegues getting calls via ACD Group[edit | edit source]
Steps to perform:
- Go to My Services > Telephony >
BLF: Intercept or pickup calls from ACD group or collegues[edit | edit source]
- Information
With ACD, as a security measure, it in not possible to intercept or pickup a call for an ACD Queue or a collegue getting incoming calls via ACD group.
- Solution
1) Add the person to the ACD Group in logged-out mode following that wish to pickup calls incoming to ACD Queue or collegues in ACD group Add a BLF
ACD group Login/Logout[edit | edit source]
- Information
Using ACD you can Login/Logout using programmable key (BLF) or VTX Softphone or use code 80
- Solution
watch Video how to manage Login/Logout via programmable key (BLF) or VTX Softphone
Using programmable key (BLF) Add steps how to