FAQ:VoIP:ACD: Difference between revisions
From VTX Public Wiki
(FAQ ACD BLF) |
(ACD group Login/Logout) |
||
| Line 6: | Line 6: | ||
* '''Solution'''<br> |
* '''Solution'''<br> |
||
Add the person to the ACD Group in '''logged-out''' mode that wish to monitor ACD Queue or collegues |
Add the person to the ACD Group in '''logged-out''' mode that wish to monitor ACD Queue or collegues |
||
FIX-ME: add pic and how to |
|||
== BLF: intercept or pickup calls from ACD group or collegues == |
== BLF: intercept or pickup calls from ACD group or collegues == |
||
| Line 13: | Line 15: | ||
* '''Solution'''<br> |
* '''Solution'''<br> |
||
Add the person to the ACD Group in '''logged-out''' mode that wish to pickup calls incoming to ACD Queue or collegues in ACD group |
1) Add the person to the ACD Group in '''logged-out''' mode that wish to pickup calls incoming to ACD Queue or collegues in ACD group |
||
Add a BLF |
|||
== ACD group Login/Logout == |
|||
* Information |
|||
Using ACD you can Login/Logout using programmable key (BLF) or VTX Softphone or use code 80 |
|||
* Solution |
|||
watch Video how to manage Login/Logout via [[VoIP:Tuto:ACD#How_to_manage_Login.2FLogout_in_a_group_from_a_programmable_key_.28BLF.29_on_your_desk_phone_.3F|programmable key (BLF)]] or [[VoIP:Tuto:ACD#How_to_manage_Login.2FLogout_in_a_group_from_a_VTX_Softphone_.3F|VTX Softphone]]<br> |
|||
Using programmable key (BLF) |
|||
Add steps how to |
|||
Revision as of 12:03, 14 June 2021
BLF: monitore ACD group and collegues[edit | edit source]
- Information
With ACD, as a security measure, it in not possible to monitor a call for an ACD Queue or a collegue getting incoming calls via ACD group.
- Solution
Add the person to the ACD Group in logged-out mode that wish to monitor ACD Queue or collegues
FIX-ME: add pic and how to
BLF: intercept or pickup calls from ACD group or collegues[edit | edit source]
- Information
With ACD, as a security measure, it in not possible to intercept or pickup a call for an ACD Queue or a collegue getting incoming calls via ACD group.
- Solution
1) Add the person to the ACD Group in logged-out mode that wish to pickup calls incoming to ACD Queue or collegues in ACD group Add a BLF
ACD group Login/Logout[edit | edit source]
- Information
Using ACD you can Login/Logout using programmable key (BLF) or VTX Softphone or use code 80
- Solution
watch Video how to manage Login/Logout via programmable key (BLF) or VTX Softphone
Using programmable key (BLF) Add steps how to