VoIP:VTX Teams Connect

With VTX Teams Connect, use Microsoft Teams as your main Telephony Solution

Requirements

You will find below all the needed requirements to use VTX Teams Connect Service

• A VTX Teams Connect service
• A Microsoft 365 domain and accounts with the needed Microsoft licenses ( Microsoft Teams + Microsoft 365 Phone System )
• A Microsoft Windows PC/Server with Powershell app and the needed modules to assign numbers to users ( we are working on an integration in the Kiosk too )

VTX Teams Connect

VTX Teams Connect service allows a smooth and easy integration between Microsoft 365 Teams services and the telephony world ( PSTN ) allowing you to use Microsoft service to pass and receive calls using Desktop (PC/macOS) or Mobile Teams application (Android/iOS) or dedicated Teams Desktop Phones. We are using redundant Microsoft validated SBC (Session Border Controller) from Audiocodes to integrate Microsoft Cloud with VTX Telephony platform, and we did automatize the integration to allow flexibility for our partners and customers. As a consequence, no telephony trunk setup is needed on your side.

1. Please order a VTX Teams Connect service contacting your Sales contact or order it from your Kiosk interface ( including the number of channels and numbers you will need )
2. You will have a VTX Kiosk interface account from which you will be able to manage and setup your service

A Microsoft 365 domain and accounts

• A Microsoft 365 domain and account
  • That will include a Microsoft domain for your enterprise like enterprise.onmicrosoft.com ( or your own enterprise internet name if by example you migrated your emails to Microsoft )
  • A Microsoft 365 Admin account that will be able to buy and affect licenses to your users
• A Microsoft 365 Domain provided by VTX to you like <servicenumber>.teams.ipvoip.ch ( ex: 123456.teams.ipvoip.ch )
  • To integrate this domain on your account, you can enable it from your Kiosk Interface, cf VoIP:VTX_Teams_Connect#Link_your_.3CSERVICE_NUMBER.3E.teams.ipvoip.ch_Domain_between_Microsoft_and_VTX_Telephony_platform below
  • This domain will be used by "VTX Team Connect" service to bridge Microsoft Teams Cloud with VTX VoIP platform using
• A Microsoft 365 user account teamsadmin@<servicenumber>.teams.ipvoip.ch ( First Name: "PowerShell" / Last Name : "VTX Connect Teams Admin" / Login : teamsadmin@servicenumber>.teams.ipvoip.ch ) with the following Admin Right. It will be used to setup phone numbers on the account using Powershell ( unless VTX can do it for you from the Kiosk )
  • A Microsoft 365 Phone System license ( Temporarily license to create the routing rules, you can disable the license or use it for another user afterwards )
  • The Microsoft Teams App ( Temporarily license to create the routing rules, you can disable the license or use it for another user afterwards )
  • Assign the following Admin Right to the admin user (You will need to go in the Advanced Options of the Admin rights Management)
    • Skype For Business Admin Admin right
    • Teams admin Admin right
    • Teams communication Admin Admin right
    • Teams communication support engineer Admin right
    • Teams communication support specialist Admin right
• For all your users wishing to have a telephone number
  • A "Microsoft Teams" license ( "Microsoft Teams Commercial Cloud" or Microsoft Teams license included in the E1 or E3 or E5 license )
  • A "Microsoft 365 Phone System" License for any users that will get a phone number

Microsoft Windows PC/Server with Powershell

1. (Powershell) : Install Powershell your PC https://docs.microsoft.com/en-us/powershell/scripting/install/installing-windows-powershell?view=powershell-7
2. (Microsoft Visual Studio C++): Install Microsoft Visual Studio C++ 2019 x64 using https://support.microsoft.com/fr-ch/help/2977003/the-latest-supported-visual-c-downloads
3. (SkypeOnlineConnector Powershell Module)' Install Windows Powershell Skype for Business Online module
   1. Follow https://docs.microsoft.com/en-us/SkypeForBusiness/set-up-your-computer-for-windows-powershell/set-up-your-computer-for-windows-powershell
   2. Install Windows Powershell module Skype for Business Online module: https://www.microsoft.com/en-us/download/details.aspx?id=39366

Import SkypeOnlineConnector Powershell module

 PS C:\WINDOWS\system32> Import-Module SkypeOnlineConnector
 PS C:\WINDOWS\system32>

VTX Teams Connect Kiosk Management

Link your <SERVICE_NUMBER>.teams.ipvoip.ch Domain between Microsoft and VTX Telephony platform

1. Connect to https://kiosk.vtx.ch/VoIP/ManageTeams.aspx and follow the helper. You will declare the domain provided by VTX and link it to your Microsoft account

VTX Teams Connect - Kiosk Management

Microsoft Teams Management

Connect to Microsoft 365 Admin Portal

• Main URL : https://admin.microsoft.com/
• Domain Management URL: https://admin.microsoft.com/Adminportal/Home#/Domains
• User Management URL: https://admin.microsoft.com/Adminportal/Home#/users

Voice Routing : Create Voice Routing to allow your users to use VTX Teams Connect

Now you will need to setup a routing plan. You can use one of the following options to do it

• Using a Powershell Script that will ask you questions
• Manually in Powershell

Microsoft Admin Center - Up to 24h Latency for each setup

Create Voice Routing using a VTX Powershell Script VTX_Connect_Teams_Create_Routing_Rules.ps1

1. Download https://wiki.vtx.ch/media/VTX_Connect_Teams_Create_Routing_Rules.ps1 on your computer ( Right Click on the link / Download )
2. Open it with Wordpad and use Ctrl-s to save it again ( to inform the system that it is local script )
3. Execute it on your PC : It will ask you for these parameters and create the routing
   1. VTX Teams Connect Domain : ex: 123456.teams.ipvoip.ch
   2. Your MS Teams Credentials for : teamsadmin@123456.teams.ipvoip.ch

Or Create Voice Routing manually in Powershell Command Prompt

1. Open a powershell prompt on your PC
2. Copy paste command below one by one changing the values in bold with your own

# Set Variables
$MSTeamsDomain = "123456.teams.ipvoip.ch"
$MSTeamsAdminUser = "teamsadmin@123456.teams.ipvoip.ch"
# Connect to Microsoft Teams management and create all Voice Routing
$Session = New-CsOnlineSession -UserName $MSTeamsAdminUser
Import-PSSession $Session -AllowClobber
Set-CsOnlinePstnUsage -Identity Global -Usage @{Add="CsOnlinePstnUsage-$MSTeamsDomain"}
New-CsOnlineVoiceRoute -Identity "CsOnlineVoiceRoute-$MSTeamsDomain" -Priority 0 -NumberPattern '.*' -OnlinePstnGatewayList "$MSTeamsDomain" -OnlinePstnUsages "CsOnlinePstnUsage-$MSTeamsDomain"
New-CsOnlineVoiceRoutingPolicy -Identity "CsOnlineVoiceRoutingPolicy-$MSTeamsDomain" -OnlinePstnUsages "CsOnlinePstnUsage-$MSTeamsDomain"
Set-CsCallingLineIdentity -Identity Global -EnableUserOverride $True

# Verify all setup ( You can compare it with the Debug Section in the wiki ) 
Get-CsOnlinePstnUsage
Get-CsOnlineVoiceRoute
Get-CsOnlineVoiceRoutingPolicy
Get-CsCallingLineIdentity

# Logout
Get-PSSession | Remove-PSSession

Number Mapping : Assign numbers to Microsoft accounts

Now you will need to assign a number and a routing plan to each user with a "Microsoft 365 Phone System" license. You can use one of the following options to do it

• Using a Powershell Script that will ask you questions
• Manually in Powershell

Assign numbers using a VTX Powershell Script VTX_Connect_Teams_Assign_Numbers.ps1

1. Download https://wiki.vtx.ch/media/VTX_Connect_Teams_Assign_Numbers.ps1 on your computer ( Right Click on the link / Download )
2. Open it with Wordpad and use Ctrl-s to save it again ( to inform the system that it is local script )
3. Execute it on your PC : It will ask you for these parameters and create the routing
   1. VTX Teams Connect Domain : ex: 123456.teams.ipvoip.ch
   2. Your MS Teams Credentials for : ex: teamsadmin@123456.teams.ipvoip.ch
   3. The MS Team user email : ex: first.last@company.onmmicrosoft.com
   4. The Telephone number you wish to set : ex: +41225661234

Or Assign numbers manually in Powershell Command Prompt

1. Open a powershell prompt on your PC
2. Copy paste command below one by one changing the values in bold with your own

# Set Variables
$MSTeamsDomain = "123456.teams.ipvoip.ch"
$MSTeamsAdminUser = "teamsadmin@123456.teams.ipvoip.ch"
$MSTeamsUserEmail = "first.last@MSDOMAIN.onmicrosoft.com"
$MSTeamsUserNumber = "+41215661234"
# Connect to Microsoft Teams management
# Connect to Microsoft Teams management and assign number and profile to the user
$Session = New-CsOnlineSession -UserName $MSTeamsAdminUser
Import-PSSession $Session -AllowClobber
# Assign a number to your user and the Call Routing
Get-CsOnlineUser -Identity $MSTeamsUserEmail | Set-CsUser -EnterpriseVoiceEnabled $true -OnPremLineURI "tel:$MSTeamsUserNumber"
Get-CsOnlineUser -Identity $MSTeamsUserEmail | Grant-CsOnlineVoiceRoutingPolicy -PolicyName "CsOnlineVoiceRoutingPolicy-$MSTeamsDomain"
# Verify your setup 
Get-CsOnlineUser -Identity $MSTeamsUserEmail | Select EnterpriseVoiceEnabled,OnPremLineURI,OnlineVoiceRoutingPolicy,RegistrarPool | Format-List
# List all users with EnterPrise Voice Enabled
Get-CsOnlineUser ` -Filter {(enterprisevoiceenabled -eq $true) -and(HostingProvider -eq "sipfed.online.lync.com")} ` | Select sipaddress,HostedVoicemailPolicy,OnlineVoiceRoutingPolicy,lineuri,OnPremLineURI,RegistrarPool | Format-List
# Logout
Get-PSSession | Remove-PSSession

Dismantle the Service

Delete Voice Routing

Here are the commands you can use to delete the Voice Routing if you wish to migrate service somewhere else

1. Open a powershell prompt on your PC
2. Copy paste command below one by one changing the values in bold with your own

# Set Variables
$MSTeamsDomain = "123456.teams.ipvoip.ch"
$MSTeamsAdminUser = "teamsadmin@123456.teams.ipvoip.ch"
# Connect to Microsoft Teams management and create all Voice Routing
$Session = New-CsOnlineSession -UserName $MSTeamsAdminUser
Import-PSSession $Session -AllowClobber

# Delete the Voice Routing
Remove-CsOnlineVoiceRoute -Identity "CsOnlineVoiceRoute-$MSTeamsDomain"
Remove-CsOnlineVoiceRoutingPolicy -Identity "CsOnlineVoiceRoutingPolicy-$MSTeamsDomain"
Set-CsOnlinePstnUsage -Identity Global -Usage @{Remove="CsOnlinePstnUsage-$MSTeamsDomain"}

# Logout
Get-PSSession | Remove-PSSession

Debug

Start powershell script in Command Line to be able to see the errors

• Problem: If you enter wrong credentials, or wrong domain, or if the domain or user is not yet ready on Microsoft side, you might get an error that disappears too quickly
• Solution: use the powershell -File file.ps1 command to be able to see the errors

1. Start a "cmd" ( Start menu and enter "cmd" + Enter to display the Black Window
2. Use the command powershell -File file.ps1 ( replacing file.ps1 with the correct path of the ps1 file )

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

H:\>c:

C:\>powershell -File "C:Users\bob\Desktop\VTX_Connect_Teams_Create_Routing_Rules
.ps1"
VTX Teams Connect domain name is XXXX.teams.ipvoip.ch
VTX Teams Admin Username is vtxadmin@XXXX.teams.ipvoip.ch
Connecting to Microsoft Online Management with the credentials you provided
Get-CsOnlinePowerShellEndpoint : The remote name could not be resolved:
'lyncdiscover.xxxx.teams.ipvoip.ch'
At C:\Program Files\Common Files\Skype for Business
Online\Modules\SkypeOnlineConnector\SkypeOnlineConnectorStartup.psm1:149
char:26
+ ... targetUri = Get-CsOnlinePowerShellEndpoint -TargetDomain $adminDomain ...
+                 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : NotSpecified: (:) [Get-CsOnlinePowerShellEndpoin
   t], WebException
    + FullyQualifiedErrorId : System.Net.WebException,Microsoft.Rtc.Management
   .OnlineConnector.GetPowerShellEndpointCmdlet


C:\>powershell -File "C:Users\bob\Desktop\VTX_Connect_Teams_Create_Routing_Rules
.ps1"

Verify Voice Routing

To verify Voice Routing, you can either use Powershell command lines or check from Admin Teams Web interface in the following 2 sections

Verify Voice Routing using Powershell

PS H:\> Get-CsOnlinePstnUsage
Identity : Global
Usage    : {Default, CsOnlinePstnUsage-123456.teams.ipvoip.ch}

PS H:\> Get-CsOnlineVoiceRoute

Identity              : CsOnlineVoiceRoute-123456.teams.ipvoip.ch
Priority              : 0
Description           :
NumberPattern         : .*
OnlinePstnUsages      : {CsOnlinePstnUsage-123456.teams.ipvoip.ch}
OnlinePstnGatewayList : {123456.teams.ipvoip.ch}
Name                  : CsOnlineVoiceRoute-123456.teams.ipvoip.ch

PS H:\> Get-CsOnlineVoiceRoutingPolicy

Identity         : Global
OnlinePstnUsages : {}
Description      :
RouteType        : BYOT

Identity         : Tag:CsOnlineVoiceRoutingPolicy-123456.teams.ipvoip.ch
OnlinePstnUsages : {CsOnlinePstnUsage-123456.teams.ipvoip.ch}
Description      :
RouteType        : BYOT

PS H:\> Get-CsCallingLineIdentity

Identity                  : Global
Description               :
EnableUserOverride        : True
ServiceNumber             :
CallingIDSubstitute       : LineUri
BlockIncomingPstnCallerID : False

Verify Voice Routing using Teams Admin Web Interface

1. Verify Voice Routing Rule
   1. Connect to https://admin.teams.microsoft.com/direct-routing/v2/voice-routes and verify the routing rule (cf screenshot)
2. Verify Voice Routing Policy
   1. Connect to https://admin.teams.microsoft.com/policies/teamsonlinevoicerouting and verify Voice Routing policy (cf screenshot )
   2. Name should be CsOnlineVoiceRoutingPolicy-<service_nummber>.teams.ipvoip.ch
   3. PSTN Usage Record should be CsOnlinePstnUsage-<service_nummber>.teams.ipvoip.ch

Microsoft Teams Admin - Verify Routing Rule	Microsoft Teams Admin - Verify Routing Policy
Microsoft Teams Admin - Verify PSTN Usage record

Verify User Setup

To verify User setup, you can either use Powershell command lines or check from Admin Teams Web interface in the following 2 sections

Verify User setup using Powershell

# Set Variables
$MSTeamsDomain = "123456.teams.ipvoip.ch"
$MSTeamsAdminUser = "teamsadmin@123456.teams.ipvoip.ch"

# Connect to Microsoft Teams management and assign number and profile to the user
$Session = New-CsOnlineSession -UserName $MSTeamsAdminUser
Import-PSSession $Session -AllowClobber
# Verify all users with correct setup using CsOnlineVoiceRoutingPolicy-$MSTeamsDomain
PS H:\> Get-CsOnlineUser -Filter {(enterprisevoiceenabled -eq $true) -and(OnlineVoiceRoutingPolicy-eq "CsOnlineVoiceRoutingPolicy-$MSTeamsDomain") } | Select EnterpriseVoiceEnabled,sipaddress,OnPremLineURI,OnlineVoiceRoutingPolicy,RegistrarPool | Format-List

EnterpriseVoiceEnabled   : True
SipAddress               : sip:user1@myoffice.onmicrosoft.com
OnPremLineURI            : tel:+41215660011
OnlineVoiceRoutingPolicy : CsOnlineVoiceRoutingPolicy-123456.teams.ipvoip.ch
RegistrarPool            : sippoolAM42E08.infra.lync.com

EnterpriseVoiceEnabled   : True
SipAddress               : sip:user2@myoffice.onmicrosoft.com
OnPremLineURI            : tel:+41215660012
OnlineVoiceRoutingPolicy : CsOnlineVoiceRoutingPolicy-123456.teams.ipvoip.ch
RegistrarPool            : sippoolAM42E08.infra.lync.com

EnterpriseVoiceEnabled   : True
SipAddress               : sip:user3@myoffice.onmicrosoft.com
OnPremLineURI            : tel:+41215660013
OnlineVoiceRoutingPolicy : CsOnlineVoiceRoutingPolicy-123456.teams.ipvoip.ch
RegistrarPool            : sippoolAM42E08.infra.lync.com

# Logout
Get-PSSession | Remove-PSSession

Verify User setup using Teams Admin Web Interface

1. Verify user licenses
   1. Connect to https://admin.microsoft.com/AdminPortal/Home#/users and verify that your user does have a "Microsoft Teams" license and a "Microsoft 365 Phone System" license
   2. Verify in https://admin.microsoft.com/AdminPortal/Home#/teamsprovisioning that your user Teams license provisioning is finished ( it can take several hours )
2. Verify user number
   1. Connect to https://admin.teams.microsoft.com/users and verify that "Phone Number" has been correctly setup via powershell
3. Verify user routing rules
   1. Connect to https://admin.teams.microsoft.com/user and select your user
   2. Go in the Policies tab section and look at the last entry "Voice routing policy", is should be CsOnlineVoiceRoutingPolicy-<service_number>.teams.ipvoip.ch

Microsoft Admin - Verify User license	Microsoft Admin - Verify Teams provisioning status
Microsoft Teams Admin - Verify user number	Microsoft Teams Admin - Verify user voice routing policy