FAQ:VoIP:Gigaset:Nx70IP

Provisioning Not working on really old version of stock firmware 2.36 - Not visible in https://www.gigaset-config.com/

• Problem: Some of the stock N670IP and N870IP might come with a version 2.36 from September 2020 that is buggy
• Impacts: Auto provisioning will not work and https://www.gigaset-config.com/ will not display it
• Symptoms: VTX Support will see old firmware 2.36 in the provisioning logs and and attempt to force provisioning will trigger an error
• Explanation: We can see in the changelog some fix for HTTPs secure provisioning fix "Firmware update via 2-way SSL fails"
• Workaround: Follow procedure below ( should not be needed if you follow solution below )

1. Find a way to get the IP of the Base Station from the router or switch
2. Upgrade it to last stable version https://teamwork.gigaset.com/gigawiki/pages/viewpage.action?pageId=1404447365
3. Then auto provisioning will work

• Solution: VTX has implemented a solution ( ref TA 36020 in order to automatically upgrade this old firmware to bypass the problem)

1. The solution implemented will make sure that when the N870IP or N670IP connect the 1st timer over HTTP with old firmware 2.36, it will 1st upgrade it to 2.54 over HTTP before switching to HTTPs ( cf below )
2. Make sure Provisioning is ready in the Kiosk
3. Perform a reset to factory if needed

N670IP - Provisioning Failed

mlr@nb-acs-mlr:[~]$ wget --user-agent="Gigaset N870 IP PRO/83.V2.36.0" http://prov.ipvoip.ch/gigaset/provisioning.xml --quiet -O -
<?xml version="1.0" encoding="UTF-8"?>

<firmware version="1.0" productID="e2">

        <file version="2.54.0" url="http://recovery.ipvoip.ch/Nx70-V2.54.0.bin" />

</firmware>