FAQ:VoIP:Gigaset:Nx70IP

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Revision as of 16:39, 10 November 2023 by Mlr (talk | contribs) (Provisioning Not working on really old version of stock firmware 2.36 - Not visible in https://www.gigaset-config.com/)
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Provisioning Not working on really old version of stock firmware 2.36 - Not visible in https://www.gigaset-config.com/[edit | edit source]

  • Problem: Some of the stock N670IP and N870IP might come with a version 2.36 from September 2020 that is buggy
  • Impacts: Auto provisioning will not work and https://www.gigaset-config.com/ will not display it
  • Symptoms: VTX Support will see old firmware 2.36 in the provisioning logs and and attempt to force provisioning will trigger an error
  • Explanation: We can see in the changelog some fix for HTTPs secure provisioning fix "Firmware update via 2-way SSL fails"
  • Solution: Follow procedure below
  1. Find a way to get the IP of the Base Station from the router or switch
  2. Upgrade it to last stable version https://teamwork.gigaset.com/gigawiki/pages/viewpage.action?pageId=1404447365
  3. Then auto provisioning will work


N670IP - Provisioning Failed