FAQ:Teams

General Questions

What are the differences between a "Teams Connect" and a "Teams Virtual" ?

	Teams Connect	Teams Virtual
Short Description	VTX handles "only" the connection between Teams Cloud and the Telephony Network allowing you to operates real phone numbers on your Teams Client	Teams Virtual allows an hybrid environment with SIP Phones and Teams Phones The Intelligence remains handled in the VTX Kiosk
Analogy	Like a VTX ConnectPBX product but to be used only with Teams Cloud ( preconfigured for Teams by VTX with a lot of automation )	a VTX VPBX service allowing you to use MS Teams client in parallel of normal SIP phones
VTX Service and Licenses Needed	a "Teams Connect" ( billed per number of concurrent calls + number of numbers ) N/A per user	a VPBX Service ( billed per number of numbers ) a "Teams Virtual" license per user
Microsoft Licenses Needed	Microsoft Teams per user Microsoft Phone System per user	Microsoft Teams per user Microsoft Phone System per user
Pros	- Simple and Basic solution from VTX to add real numbers to your Teams accounts - "Cheap" solution to use Microsoft Teams	- Allows an hybrid solution if you do not wish to have all your users and landing Zone to use Microsoft Licenses. - You can use a mix of simple SIP phones ( Gigaset, Snom, Yealink,... ), VTX Softphones (DeskopControl / MobileControl), Teams Softphones and Yealink Teams phones within the same user or on different users - Allows to handle all Time Conditions and IVR and Groups within VTX Kiosk
Cons	- Management of all intelligence in Teams Admin in less sexy than in the VTX Kiosk - Doesn't allow to operate simple SIP phones within the same VTX service

Keep my @company.ch domain : Can I use VTX Teams service with my own Teams domain @company.ch ?

• Problematic: You do own a Microsoft Teams domain like company.ch and you would like to integrate the accounts you have within a "VTX Teams Connect" or "VTX Teams Virtual"
• Information:
  • When subscribing to a VTX Teams service, VTX will provide you with a teams domain like xxxx.teams.ipvoip.ch . This domain will be used to bridge your own Teams accounts ending with "@company.ch" with the VTX service. You will never need to force this domain for your end user
  • During the VTX Teams service setup, you will be asked to create one temporarily user with the @xxxx.teams.ipvoip.ch domain, but only one, and you can delete it as soon as service is running
  • The scrips provided by VTX will allow you to assign numbers to your @company.ch Teams users
• Conclusion: Yes, you can use your own Teams domain @company.ch with VTX Teams service, no need to change your users domain

Multi-Provider : Can I use VTX Teams service in parallel of other provider services ?

• Problematic: You do already have another provider that handles the telephony Direct trunking and you wish to also integrate a VTX Teams service
• Information: VTX does provide a unique teams domain per service and also create unique Call Routing rules including this unique ID
• Conclusion: Yes, it is possible to setup a VTX Teams service in parallel of an existing service from another provider. You will select which number is handled by which provider.

Incoming Call not working

404 Not found : Number hasn't been assigned

• Problem: You cannot call a Microsoft Teams number
• Status: You have assigned a number to a "Microsoft Teams Virtual" in the Kiosk Hardware Module or the number belongs to a "Teams Connect", but incoming call towards this number are not working and are rejected.
• Symptoms: When calling the number, you get a "404 Not Found" Number hasn't been assigned error
• Check to perform 1:

1. (VoIP Analyzer for VTX Partners) Using VoIP Analyser, check the status of the number and verify that call was rejected by Microsoft Proxy with a 404 error
2. (Teams Domain) Verify in https://admin.microsoft.com/AdminPortal/Home#/Domains that you did enable the <service_number>.teams.ipvoip.ch domain for MS Teams
3. (Teams + Phone System) Verify in https://admin.microsoft.com/AdminPortal/Home#/users that you did enable Teams + Phone System to your user
4. (Number) Verify in https://admin.teams.microsoft.com/users that you did assign the correct Phone number to your user

VoIP Analyser - Call sent to Teams but rejected

Manage your Voicemail Settings

• Symptoms: Your voicemail is answering your call
• Solution: Please read https://support.office.com/article/manage-your-call-settings-in-teams-456cb611-3477-496f-b31a-6ab752a7595f

CPE MS Teams

Setup a Yealink Teams Edition

1. Plug the phone with MS Teams edition on a working network
2. Click on the screen asking that you wish to login from a remote PC
3. Enter https://microsoft.com/devicelogin on your PC
4. Type the code visible on the phone
5. Enter the provided credentials

MS Teams - CPE Login from PC

Other Questions

External Access - Allow to chat and call any other Microsoft Teams user

• Problematic: You would like to be able to chat and talk with other company also using Microsoft Teams ( and also Skype )
• Solution: Follow the procedure below

1. Connect to https://admin.teams.microsoft.com/company-wide-settings/external-communications
2. Set Users can communicate with other Skype for Business and Teams users = On

Microsoft Teams Admin - Allow external access