FAQ:Teams

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Revision as of 07:01, 28 August 2020 by Mlr (talk | contribs) (What are the difference between a "Teams Connect" and a "Teams Virtual" ?)

General Questions[edit | edit source]

What are the difference between a "Teams Connect" and a "Teams Virtual" ?[edit | edit source]

Incoming Call not working[edit | edit source]

404 Not found : Number hasn't been assigned[edit | edit source]

  • Problem: You cannot call a Microsoft Teams number
  • Status: You have assigned a number to a "Microsoft Teams Virtual" in the Kiosk Hardware Module or the number belongs to a "Teams Connect", but incoming call towards this number are not working and are rejected.
  • Symptoms: When calling the number, you get a "404 Not Found" Number hasn't been assigned error
  • Check to perform 1:
  1. (VoIP Analyzer for VTX Partners) Using VoIP Analyser, check the status of the number and verify that call was rejected by Microsoft Proxy with a 404 error
  2. (Teams Domain) Verify in https://admin.microsoft.com/AdminPortal/Home#/Domains that you did enable the <service_number>.teams.ipvoip.ch domain for MS Teams
  3. (Teams + Phone System) Verify in https://admin.microsoft.com/AdminPortal/Home#/users that you did enable Teams + Phone System to your user
  4. (Number) Verify in https://admin.teams.microsoft.com/users that you did assign the correct Phone number to your user


VoIP Analyser - Call sent to Teams but rejected


CPE MS Teams[edit | edit source]

Setup a Yealink Teams Edition[edit | edit source]

  1. Plug the phone with MS Teams edition on a working network
  2. Click on the screen asking that you wish to login from a remote PC
  3. Enter https://microsoft.com/devicelogin on your PC
  4. Type the code visible on the phone
  5. Enter the provided credentials


MS Teams - CPE Login from PC


Other Questions[edit | edit source]

External Access - Allow to chat and call any other Microsoft Teams user[edit | edit source]

  • Problematic: You would like to be able to chat and talk with other company also using Microsoft Teams ( and also Skype )
  • Solution: Follow the procedure below
  1. Connect to https://admin.teams.microsoft.com/company-wide-settings/external-communications
  2. Set Users can communicate with other Skype for Business and Teams users = On
Microsoft Teams Admin - Allow external access