FAQ:Teams

Incoming Call not working

404 Not found : Number hasn't been assigned

• Problem: You cannot call a Microsoft Teams number
• Status: You have assigned a number to a "Microsoft Teams Virtual" in the Kiosk Hardware Module or the number belongs to a "Teams Connect", but incoming call towards this number are not working and are rejected.
• Symptoms: When calling the number, you get a "404 Not Found" Number hasn't been assigned error
• Check to perform 1:

1. (VoIP Analyzer for VTX Partners) Using VoIP Analyser, check the status of the number and verify that call was rejected by Microsoft Proxy with a 404 error
2. (Teams Domain) Verify in https://admin.microsoft.com/AdminPortal/Home#/Domains that you did enable the <service_number>.teams.ipvoip.ch domain for MS Teams
3. (Teams + Phone System) Verify in https://admin.microsoft.com/AdminPortal/Home#/users that you did enable Teams + Phone System to your user
4. (Number) Verify in https://admin.teams.microsoft.com/users that you did assign the correct Phone number to your user

VoIP Analyser - Call sent to Teams but rejected

CPE MS Teams

Setup a Yealink Teams Edition

1. Plug the phone with MS Teams edition on a working network
2. Click on the screen asking that you wish to login from a remote PC
3. Enter https://microsoft.com/devicelogin on your PC
4. Type the code visible on the phone
5. Enter the provided credentials

MS Teams - CPE Login from PC

Other Questions

External Access - Allow to chat and call any other Microsoft Teams user

• Problematic: You would like to be able to chat and talk with other company also using Microsoft Teams ( and also Skype )
• Solution: Follow the procedure below

1. Connect to https://admin.teams.microsoft.com/company-wide-settings/external-communications
2. Set Users can communicate with other Skype for Business and Teams users = On

Microsoft Teams Admin - Allow external access