FAQ:VoIP:ACD
From VTX Public Wiki
BLF: monitore ACD group and collegues[edit | edit source]
- Information
With ACD, as a security measure, it in not possible to monitor a call for an ACD Queue or a collegue getting incoming calls via ACD group.
- Solution
Add the person to the ACD Group in logged-out mode that wish to monitor ACD Queue or collegues
BLF: intercept or pickup calls from ACD group or collegues[edit | edit source]
- Information
With ACD, as a security measure, it in not possible to intercept or pickup a call for an ACD Queue or a collegue getting incoming calls via ACD group.
- Solution
Add the person to the ACD Group in logged-out mode that wish to pickup calls incoming to ACD Queue or collegues in ACD group