VoIP:CSTA
From VTX Public Wiki
Introduction[edit | edit source]
CSTA stands for Computer Supported Telecommunications Applications. It is an abstraction layer for telecommunications applications.
VTX operates a CSTA Gateway following the CSTA III Standard which means, that if a customer operates a CSTA compatible CRM and a VTX VirtualPBX (vPBX), customer CRM can control the vPBX remotly (standard features as Make Call, Answer, Clear Connections and more).
How does CSTA works[edit | edit source]
- VTX operates a CSTA Gateway connected to VTX VoIP platform
- VTX provides a CSTA Gateway Account linked to a VTX VirtualPBX (vPBX)
- Customer IT operates a CSTA Client connector like ECSTA for Communi5 Voice Application Server that is able to connect to the VTX CSTA Gateway
- Customer CRM/ERP uses the "CSTA Client connector" to remotely control and manage phones
- Customer defines which SIP account and CPE can be managed by the CSTA
List of supported CSTA features[edit | edit source]
Examples of actions which can be performed (depends from Client and CRM/ERP used)
- Dial : Perform an outgoing call from CRM/ERP or CRM/ERP softclient
- Hang up: Hangup the call from the CRM/ERP or CRM/ERP softclient
- Answer call: Remotely answer the call
- Hold call: Put a call on Hold
- Retrieve call: Retrieve an incoming call
- Redirect call: Redicrects a call to another destination
- Blind transfer: Perform a transfer without asking remote person
- Attended transfer: Perform a transfer asking remote party for approval
- Swap hold: Swap between several call on hold
- Create conference: Create a Conf Call
- Add to the conference: Add people in a conf call
- Forwarding: Manage Call Forwarding
- Do Not Disturb : Manage Do Not Disturb (DND)
Requirements[edit | edit source]
Video Training[edit | edit source]
Video Training : VTX CSTA - Introduction[edit | edit source]
FIXME present the product
Video Training : VTX CSTA - Requirements[edit | edit source]
FIXME requirements
Video Training : VTX CSTA - Assign VTX CSTA licenses to phones[edit | edit source]
Video of the Kiosk when assigning CSTA licences to users and phones
English
German
Video Training : Estos CSTA Client for Teles/Communi5 - Setup Gateway[edit | edit source]
Video presenting the setup for the Estos CSTA Client for TELES that connects your CRM towards the VTX VPBX
Video Training : Procall - UC Server Setup[edit | edit source]
Video presenting basic setup of UC Server using Estos Procall Server 6
Video Training : Procall - Add Users[edit | edit source]
Setup new demo users on the Procall CRM
Video Training : Procall - Client Setup[edit | edit source]
Setup a demo Procall Client on a Workstation
Video Training : Procall - Demo Usage[edit | edit source]
Control your yealink phone from the CRM itself, call out, enter DIGITS, answer call, transfer call, call history,...
CSTA Gateway[edit | edit source]
Requirements[edit | edit source]
How to setup CSTA Gateway[edit | edit source]
CSTA clients[edit | edit source]
Estos CSTA for Teles[edit | edit source]
Introduction[edit | edit source]
ECSTA (Estos CSTA) series from estos is a specialized CTI middleware that enables communication between the telephony system and the IT Infrasturctur. Estos ECSTA (connector) for Communi5 Voice Application Server makes ist possible to connect TAPI-capable applications, such as industry solutions such as ProCall Enterprise to the TELES UC solution provided by VTX.
Installation and configuration[edit | edit source]
Estos ECSTA (connector) for Teles Voice Application Server[edit | edit source]
UC Server[edit | edit source]
Estos Procall[edit | edit source]
Introduction[edit | edit source]
Procall is a software developped by ESTOS that provides Unified Communications & CTI Software Suite ProCall Enterprise
CTI VTX Phone software for CSTA or TAPI environnement[edit | edit source]
With your Virtual PBX service you can connect your phone system with your CRM or ERP (CTI)
How to connect CTI VTX Phone software[edit | edit source]
FAQ[edit | edit source]
Outgoing Calls[edit | edit source]
"0" Prefix - Adapt Phone Number Format[edit | edit source]
- Information: Some VTX VPBX are setup with a "0" prefix to dial external numbers ( can be enabled/disabled in the VTX VPBX Outgoing Calls setup )
- Problematic: You would like to not to have to handle the "0" prefix on the CRM side
- Symptoms: When you call out from your CRM, you do not want, or you are not able to add a "0" prefix requested by the VPBX setup
- Solution: Add Number Formatting rules on the CSTA Gateway client to format the numbers correctly
- Additional Information: cf https://support.estos.de/en/procall-enterprise/regulaere-ausdruecke
Solution with ESTOS CSTA for Teles/Communi5
- In Windows start menu, Open the "Phone Driver Options Advanced"
- In "Phone Driver Options Advanced", gouble Click on the "ESTO CSTA for Teles/Communi5"
- In "ECSTA for Teles Voice Application erver", go in Advanced Tab / Formatting / Edit Format
- In "Phone Number Format", go in the "PC Dialing" tab
- Enter the Regular expression in the table below and test them ( cf screenshor below )
- Search for ^0([1-9].*)$ / Replace it with +41\1
- Search for ^00([1-9].*)$ / Replace it with +\1
- Apply and Save and Close
