VoIP:Teams:Resource Management

Create and Manage Call Queues

• Problematic: You would like to create a Call Queue that will play some greetings and then ring on several phones in parallel / serial modes
• Solution : Follow procedure below

1. Connect to https://admin.teams.microsoft.com/call-queues
2. Follow documentation in https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue
3. Add a "Microsoft Teams" and "Microsoft 365 Phone System - Virtual User" license to your user
4. Assign a number in the corresponding resource in next sections

Microsoft Teams Admin - Create a Call Queue

Create and Manage Auto Attendants

• Problematic: You would like to create an auto Attendant that can answer your call, play accouncement, and route calls using Time Conditions (inclusing Holidays) or IVR system
• Solution : Follow procedure below

1. Connect to https://admin.teams.microsoft.com/auto-attendants
2. Follow documentation in https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendant
3. Add a "Microsoft Teams" and "Microsoft 365 Phone System - Virtual User" license to your user
4. Assign a number in the corresponding resource in next sections

Microsoft Teams Admin - Create an auto attendant

Create Resource accounts

• Problematic: You would like to create a resource that will be linked to a Call Queue or Auto Attendent and assign it with a Phone Number
• Solution : Follow procedure below

1. Connect to https://admin.teams.microsoft.com/company-wide-settings/resource-accounts
2. Follow documentation in https://docs.microsoft.com/en-us/microsoftteams/manage-resource-accounts#create-a-resource-account-in-the-microsoft-teams-admin-center

Microsoft Teams Admin - Create Resources

Microsoft Teams Admin - Assign Licenses

Number Mapping : Assign numbers to Resource accounts

Or Assign Resource numbers manually in Powershell Command Prompt

1. Open a powershell prompt on your PC
2. Copy paste command below one by one changing the values in bold with your own

# Set Variables
$MSTeamsDomain = "123456.teams.ipvoip.ch"
$MSTeamsResourceEmail = "resourceX@MSDOMAIN.onmicrosoft.com"
$MSTeamsResourceNumber = "+41215661234"
# Connect to Microsoft Teams management and assign number and profile to the user
$Session = New-CsOnlineSession
Import-PSSession $Session -AllowClobber
# Assign a number to your resource
Set-CsOnlineApplicationInstance -Identity $MSTeamsResourceEmail -OnpremPhoneNumber $MSTeamsResourceNumber
# Assign a Voice Routing Policy to your resource to allow it to call out towards external numbers
Get-CsOnlineUser -Identity $MSTeamsResourceEmail | Grant-CsOnlineVoiceRoutingPolicy -PolicyName "CsOnlineVoiceRoutingPolicy-$MSTeamsDomain"
# Wait 60s for settings to be applied
Sleep -s 60
# Verify Your setup
Get-CsOnlineApplicationInstance -Identity $MSTeamsResourceEmail
Get-CsOnlineUser -Identity $MSTeamsResourceEmail | Select sipaddress,EnterpriseVoiceEnabled,OnPremLineURI,OnlineVoiceRoutingPolicy | Format-List
# Logout
Get-PSSession | Remove-PSSession