FAQ:VoIP:TTS

Audacity : Mix up or concatenate music and TTS files

• Information:
  • On the Kiosk Selfcare, it is possible to create a TTS file that can be used afterwards in an ACD or IVR feature
  • On the ACD system, you can play a TTS file to present your company, then play a music while waiting in the queue
• Problem:

1. You cannot use a short TTS text as waiting music otherwise your customer will get crazy hearing the same text over and over every 10 seconds

• Problematic: In some specific use case, you would like to merge several TTS or music together

1. Add a background music to your text
2. Add a music after your TTS file
3. Concatenate 2 TTS files to add a message in French, then German, then English

• Solution: Follow the next sections

Install Audacity

• Information: Audacity is a quite simple, free and open source software than can be used to cut,merge,concatenate audio files https://www.audacityteam.org/
• Problematic: You wish to install Audacity
• Solution

1. Download audacity from https://www.audacityteam.org/download/
2. Install it on your workstation

Concatenate 2 audio files (TTS or music)

• Prerequisites

1. Music: If you are going to use a music, you need to own the music