FAQ:3CX
From VTX Public Wiki
After update from V18 to V20 not able anymore to edit trunk[edit | edit source]
OnPremise ONLY (not working for hosted 3CX)
Problem After update from V18 to V20 when clicking on "Edit Trunk" you get kicked back to the people page.
Reason
- The template previously used is not anymore present in the system
- Parameters of the template used, did changed
Fix
- Click on the dots and select "export" to get the file (it will be named as "provider.pv.xml")
- Rename the "provider.pv.xml" file to "vtx.pv.xml"
- Once file is renamed, upload it to /var/lib/3cxpbx/Instance1/Data/Http/Templates/provider
Afterwards you should be able to view and edit the sip trunk again 3CX does recommand to delete the Trunk and reconfigure from scratch (using generic template)