Introduction[edit | edit source]

CSTA stands for Computer Supported Telecommunications Applications. It is an abstraction layer for telecommunications applications.
VTX operates a CSTA Gateway following the CSTA III Standard which means, that if a customer operates a CSTA compatible CRM and a VTX VirtualPBX (vPBX), customer CRM can control the vPBX remotly (standard features as Make Call, Answer, Clear Connections and more).

How does CSTA works[edit | edit source]

VTX operates a CSTA Gateway connected to VTX VoIP platform
VTX provides a CSTA Gateway Account linked to a VTX VirtualPBX (vPBX)
Customer IT operates a CSTA Client connector like ECSTA for Communi5 Voice Application Server that is able to connect to the VTX CSTA Gateway
Customer CRM/ERP uses the "CSTA Client connector" to remotely control and manage phones
Customer defines which SIP account and CPE can be managed by the CSTA

List of supported CSTA features[edit | edit source]

Examples of actions which can be performed (depends from Client and CRM/ERP used)

Dial : Perform an outgoing call from CRM/ERP or CRM/ERP softclient
Hang up: Hangup the call from the CRM/ERP or CRM/ERP softclient
Answer call: Remotely answer the call
Hold call: Put a call on Hold
Retrieve call: Retrieve an incoming call
Redirect call: Redicrects a call to another destination
Blind transfer: Perform a transfer without asking remote person
Attended transfer: Perform a transfer asking remote party for approval
Swap hold: Swap between several call on hold
Create conference: Create a Conf Call
Add to the conference: Add people in a conf call
Forwarding: Manage Call Forwarding
Do Not Disturb : Manage Do Not Disturb (DND)

Requirements[edit | edit source]

Video Training[edit | edit source]

Video Training : VTX CSTA - Introduction[edit | edit source]

FIXME present the product

Video Training : VTX CSTA - Requirements[edit | edit source]

FIXME requirements

Video Training : VTX CSTA - Assign VTX CSTA licenses to phones[edit | edit source]

Video of the Kiosk when assigning CSTA licences to users and phones

English

German

Video Training : Estos CSTA Client for Teles/Communi5 - Setup Gateway[edit | edit source]

Video presenting the setup for the Estos CSTA Client for TELES that connects your CRM towards the VTX VPBX

Video Training : Procall - UC Server Setup[edit | edit source]

Video presenting basic setup of UC Server using Estos Procall Server 6

Video Training : Procall - Add Users[edit | edit source]

Setup new demo users on the Procall CRM

Video Training : Procall - Client Setup[edit | edit source]

Setup a demo Procall Client on a Workstation

Video Training : Procall - Demo Usage[edit | edit source]

Control your yealink phone from the CRM itself, call out, enter DIGITS, answer call, transfer call, call history,...

CSTA Gateway[edit | edit source]

Requirements[edit | edit source]

Below you will find the needed requirements to use VTX CSTA service

A CSTA GW provided from VTX, which allows to connect your CSTA compatible CRM or ERP to the Virtual PBX of VTX
CSTA license from VTX for each number you wish to use with CSTA service and allow to control your phone (CPE)
estos ECSTA (connector) for Teles Voice Application Server which contains the Tapi driver whitch distributes the telephony information across the network
A CSTA Client example Procall for the clients
A CSTA compatible CRM or ERP following the Computer Supported Telecommunication Applications (CSTA) standards

How to setup CSTA Gateway[edit | edit source]

If you order a CSTA Lincense at VTX a CSTA GateWay (CSTA GW) get created. you need order CSTA licenses and assing them to numbers to have CSTA/CTI GW created and beeing able to use

Kiosk CSTA GW[edit | edit source]

In your Kiosk on My Services > Telephony > CTI - CSTA GATEWAY you can check if your Virtual PBX already has a CSTA Gateway activated.

You can ask your Account Manager to activate a CSTA GW and CSTA Licences to be able to assing them to phone numbers

If CSTA licenses got activated, you will see them in Kiosk on My Services > Telephony > Mange my IP-Phones in the section AVAILABLE PHONES

Kiosk - CTI - CSTA GATEWAY

Kiosk - CSTA licence

If you order CSTA Licenses you can setup your CSTA GW for numbers in your vPBX, follow the section below

How to assign CSTA licenses to numbers and phone device[edit | edit source]

You have ordered CSTA License (GW get created automatically) you can see them in Kiosk and assign license to use them
Go to My Services > Telephony > Manage my IP-Phones

Kiosk - CSTA licence

Click on Action ADD (plus)

Assign a number to the CSTA licence (choose number and choose as equipment the phone device you wish to remote control)

Assign number and phone

Confirm

Kiosk - confirm assign number and device

The CSTA license will be assigned to the number and choosen phone device. It will be shown in Manage my IP-Phones > Connected to a number

Kiosk - Number and phone device assigned

CSTA GW credentials Kiosk[edit | edit source]

You need the CSTA Gateway (CSTA GW) credentials information to be able to connect your CRM/ERP connector (or connector: ECSTA for Communi5 Voice Application Server from ESTOS) with the vPBX telephony services

go to My Services > Telefony > CTI - GSTA GATEWAY to find the informaton about you CSTA Gateway, which you need to setup your CRM/ERP (or for ESTOS Connector ECSTA for Communi5 Voice Application Server)

Kiosk CSTA GW credentials

CSTA clients[edit | edit source]

Estos CSTA for Teles[edit | edit source]