VoIP:CSTA
From VTX Public Wiki
Introduction[edit | edit source]
CSTA stands for Computer Supported Telecommunications Applications. It is an abstraction layer for telecommunications applications.
VTX operates a CSTA Gateway following the CSTA III Standard which means, that if a customer operates a CSTA compatible CRM and a VTX VirtualPBX (vPBX), customer CRM can control the vPBX remotly (standard features as Make Call, Answer, Clear Connections and more).
How does CSTA works[edit | edit source]
- VTX operates a CSTA Gateway connected to VTX VoIP platform
- VTX provides a CSTA Gateway Account linked to a VTX VirtualPBX (vPBX)
- Customer IT operates a CSTA Client connector like ECSTA for Communi5 Voice Application Server that is able to connect to the VTX CSTA Gateway
- Customer CRM/ERP uses the "CSTA Client connector" to remotely control and manage phones
- Customer defines which SIP account and CPE can be managed by the CSTA
List of supported CSTA features[edit | edit source]
Examples of actions which can be performed (depends from Client used)
- Dial : Perform an outgoing call from CRM/ERP or CRM/ERP softclient
- Hang up: Hangup the call from the CRM/ERP or CRM/ERP softclient
- Answer call: Remotely answer the call
- Hold call: Put a call on Hold
- Retrieve call: Retrieve an incoming call
- Redirect call: Redicrects a call to another destination
- Blind transfer: Perform a transfer without asking remote person
- Attended transfer: Perform a transfer asking remote party for approval
- Swap hold: Swap between several call on hold
- Create conference: Create a Conf Call
- Add to the conference: Add people in a conf call
- Forwarding: Manage Call Forwarding
- Do Not Disturb : Manage Do Not Disturb (DND)
CSTA client[edit | edit source]
Estos CSTA for Teles[edit | edit source]
Introduction[edit | edit source]
ECSTA (Estos CSTA) series from estos is a specialized CTI middleware that enables communication between the telephony system and the IT Infrasturctur. Estos ECSTA (connector) for Communi5 Voice Application Server makes ist possible to connect TAPI-capable applications, such as industry solutions such as ProCall Enterprise to the TELES UC solution provided by VTX.