VoIP:CSTA

Introduction

CSTA stands for Computer Supported Telecommunications Applications. It is an abstraction layer for telecommunications applications.
VTX operates a CSTA Gateway following the CSTA III Standard which means, that if a customer operates a CSTA compatible CRM and a VTX VirtualPBX (vPBX), customer CRM can control the vPBX remotly (standard features as Make Call, Answer, Clear Connections and more).

How does CSTA works

1. VTX operates a CSTA Gateway connected to VTX VoIP platform
2. VTX provides a CSTA Gateway Account linked to a VTX VirtualPBX (vPBX)
3. Customer IT operates a CSTA Client connector like ECSTA for Communi5 Voice Application Server that is able to connect to the VTX CSTA Gateway
4. Customer CRM/ERP uses the "CSTA Client connector" to remotely control and manage phones
5. Customer defines which SIP account and CPE can be managed by the CSTA

List of supported CSTA features

Examples of actions which can be performed (depends from Client used)

• Dial : Perform an outgoing call from CRM/ERP or CRM/ERP softclient
• Hang up: Hangup the call from the CRM/ERP or CRM/ERP softclient
• Answer call: Remotely answer the call
• Hold call: Put a call on Hold
• Retrieve call: Retrieve an incoming call
• Redirect call: Redicrects a call to another destination
• Blind transfer: Perform a transfer without asking remote person
• Attended transfer: Perform a transfer asking remote party for approval
• Swap hold: Swap between several call on hold
• Create conference: Create a Conf Call
• Add to the conference: Add people in a conf call
• Forwarding: Manage Call Forwarding
• Do Not Disturb : Manage Do Not Disturb (DND)

CSTA client

Estos CSTA for Teles

ECSTA for Communi5 Voice Application Server