Revision as of 20:42, 16 February 2021

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Call groups based on ACD (Automatic Call Distribution) protocol, is a feature available only on Virtual PBX since February 2021. Before ACD, Call groups were based on Call Queue system, with less settings options.

Starting with ACD[edit | edit source]

To discover what a Call groups - ACD is, watch video: General Knowledge
To see how create a Call Group in a Virtual service, watch video: Settings and feature in detail
To find tips with ACD usages, see section 3.

General knowledge[edit | edit source]

Here is a video that presents Call groups based on ACD. How it works ? What can I do ?

Settings and feature in detail[edit | edit source]

Here is a video that presents how to create a Call groups in a Virtual service from the VTX Kiosk ?

Tips with ACD usages[edit | edit source]

Find below some videos to manage easily Call Group, some tricks, tips and best practices.

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 =Settings and feature in detail=
+Here is a video that presents how to create a Call groups in a Virtual service from the VTX Kiosk ?
 {{#ev:youtube|SNrJdPz-U8s}}
 <br>
 <br>
 =Tips with ACD usages= <!--T:4-->
+Find below some videos to manage easily Call Group, some tricks, tips and best practices.
 ==How to manage Login/Logout in a group from a programmable key (BLF) on your desk phone ?==

VoIP:Tuto:ACD: Difference between revisions

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Revision as of 20:42, 16 February 2021

Contents

Starting with ACD[edit | edit source]

General knowledge[edit | edit source]

Settings and feature in detail[edit | edit source]

Tips with ACD usages[edit | edit source]

How to manage Login/Logout in a group from a programmable key (BLF) on your desk phone ?[edit | edit source]

How to manage Login/Logout in a group from a VTX Softphone ?[edit | edit source]