Revision as of 20:32, 16 February 2021

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Call groups based on ACD protocol, is a feature available only on Virtual PBX since February 2021. Before ACD, Call groups were based on Call Queue system, with less settings options.

Starting with ACD[edit | edit source]

To discover what a Call groups - ACD is, watch video: General Knowledge
To see how create a Call Group in a Virtual service, watch video: Settings and feature in detail
To find tips with ACD usages, see section 3.

General knowledge[edit | edit source]

Here is a video that presents the ACD

How to manage Login/Logout in a group ?[edit | edit source]

From a programmable key (BLF) on your desk phone[edit | edit source]

From VTX Softphone[edit | edit source]

Settings and feature in detail[edit | edit source]

@@ Line 8: / Line 8: @@
 =Starting with ACD=
 <br>
-*<big>To '''discover how you can used Call groups - ACD''', start by watching the 1<sup>st</sup> video: '''General Knowledge'''</big><br>
+*<big>To '''discover what a Call groups - ACD''' is, watch video: '''General Knowledge'''</big><br>
 *<big>To see '''how create a Call Group''' in a Virtual service, watch video: '''Settings and feature in detail'''</big>
+*<big>To find tips with ACD usages, see section 3.</big>
 <br>
 <br>

VoIP:Tuto:ACD: Difference between revisions

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