Revision as of 20:28, 16 February 2021

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Call groups based on ACD protocol, is a feature available only on Virtual PBX since February 2021. Before ACD, Call groups were based on Call Queue system, with less settings options.

Before starting with ACD[edit | edit source]

* To discover how you can used Call groups - ACD, start by watching the 1^st video: General Knowledge
* To see how create a Call Group in a Virtual service, watch video: Settings and feature in detail

General knowledge[edit | edit source]

Here is a video that presents the ACD

How to manage Login/Logout in a group ?[edit | edit source]

From a programmable key (BLF) on your desk phone[edit | edit source]

From VTX Softphone[edit | edit source]

Settings and feature in detail[edit | edit source]

@@ Line 8: / Line 8: @@
 =Before starting with ACD=
 <br>
-<big>To '''discover how you can used Call groups - ACD''', start by watching the 1<sup>st</sup> video: '''General Knowledge'''</big><br>
+<big>* To '''discover how you can used Call groups - ACD''', start by watching the 1<sup>st</sup> video: '''General Knowledge'''</big><br>
-<big>To see '''how create a Call Group''' in a Virtual service, watch video: '''Settings and feature in detail'''</big>
+<big>* To see '''how create a Call Group''' in a Virtual service, watch video: '''Settings and feature in detail'''</big>
 <br>
 <br>

VoIP:Tuto:ACD: Difference between revisions

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