VoIP:Tuto:ACD: Difference between revisions
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<center>Before ACD, Call groups were based on Call Queue system, with less settings options.</center> |
<center>Before ACD, Call groups were based on Call Queue system, with less settings options.</center> |
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=Before starting with ACD= |
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To discorver how you can used Call groups - ACD, start by watching the 1<sup>st</sup> video: General Knowledge |
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To discorver how you can used Call groups - ACD, start by watching the 1<sup>st</sup> video: General Knowledge |
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Revision as of 20:23, 16 February 2021
Before starting with ACD[edit | edit source]
To discorver how you can used Call groups - ACD, start by watching the 1st video: General Knowledge
To discorver how you can used Call groups - ACD, start by watching the 1st video: General Knowledge
General knowledge[edit | edit source]
Here is a video that presents the ACD
How to manage Login/Logout in a group ?[edit | edit source]
From a programmable key (BLF) on your desk phone[edit | edit source]
From VTX Softphone[edit | edit source]