FAQ:VoIP:Fixnet/de: Difference between revisions

From VTX Public Wiki

(Created page with "Das Logo "NEW" wird angezeigt")
(Updating to match new version of source page)
Line 1: Line 1:
<languages/>
<languages />
<div lang="en" dir="ltr" class="mw-content-ltr">
== Voicemail ==
== Voicemail ==
'''A new version of voicemail will be released soon.'''
'''In Kürze wird eine neue Version von Voicemail veröffentlicht.'''
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
Hier finden Sie neue Funktionen und Optimierungen : <br>
Here you can find new features or improvement : <br>
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
1. Benachrichtigungen für neue Voicemails <br>
1. Notifications for new voicemails <br>
Benachrichtigungen werden künftig von folgender Adresse gesendet: '''no-reply@ipvoip.tel''' (neuer Absender) <br>
Notifications will now be sent from the following address: '''no-reply@ipvoip.tel''' (new sender) <br>
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
👉 Damit die Benachrichtigungen nicht im Spam landen, empfehlen wir Ihnen, die Adresse in Ihren Kontakten zu speichern.
👉 To prevent these notifications from being marked as spam, we recommend adding this address to your contacts.
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
2. Direkter Zugriff auf die Voicemail von Ihrem VoIP Telefon<br>
2. Direct access to voicemail from your VoIP phone<br>
Rufen Sie Ihre Voicemail and oder wählen Sie 086<Ihre Nummer> <br>
Call via the voicemail number or 086<your number> <br>
👉 Kurzwahlen werden unterstützt: 86 oder die «Nachrichten» Taste (Symbol auf Ihrem Telefon)
👉 Short codes are supported: 86 or the “Message” key (the “small envelope” icon on your phone)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
3. Zugriff auf Ihre Voicemail von einer externen Nummer<br>
3. Access your voicemail from an external number<br>
Rufen Sie 086<Ihre Nummer> an und drücken Sie während der Ansage die * Taste<br>
By calling 086<your number> and then pressing *<br>
👉 Sie werden aufgefordert, Ihre Voicemail ID (Ihre Telefonnummer im internationalen Format 41XXXXXXXXX) und Ihr Passwort einzugeben (Password Code im Kiosk einsehbar)
👉 You will be asked to enter your voicemail ID (your phone number in international format 41XXXXXXXXX) + password (information available in the Kiosk)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
4. Automatische Speicherverwaltung<br>
4. Automatic storage space management<br>
Die ältesten Nachrichten werden automatisch gelöscht, sobald der Voicemail Speicherplatz erreicht ist (max. 60 Nachrichten)
The oldest messages are automatically deleted when the voicemail reaches its maximum capacity (60 messages)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
5. Voicemail aktivieren/deaktivieren<br>
5. Enabling/disabling voicemail<br>
Mittels Funktionscode *86
Using the feature code *86
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
6. Nachrichten Anzeige (MWI)<br>
6. Message Waiting Indication (MWI)<br>
Ein visuelles Signal wird auf Ihren kompatiblen Geräten angezeigt, sobald eine neue Nachricht vorliegt
A visual indicator will appear on your compatible phones when a new message is available
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
7. Integration in Softwareandwendungen<br>
7. Integration with software applications<br>
Voicemail Nachrichten können direkt in DesktopControl (DC), DesktopOperator (DO) und MobileControl (MC) angesehen, abgehört und gelöscht werden<br>
View, listen to, and delete voicemail messages directly from:<br>
Ein in Ihr Kiosk integrierter Player ermöglicht ebenfalls die Verwaltung Ihrer Voicemail Nachrichten.
DesktopControl (DC), DesktopOperator (DO), and MobileControl (MC)<br>
A player integrated into your Kiosk also allows you to manage your voicemail messages.
</div>




<div lang="en" dir="ltr" class="mw-content-ltr">
💡Sie können im Kiosk sehen, ob Ihr Voicemail migriert wurde :
💡When your voicemail is migrated, you can check it directly on Kiosk :
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
[[File:Image.png|left|thumb|400x400px]]
[[File:Image.png|left|thumb|400x400px]]
</div>




<div lang="en" dir="ltr" class="mw-content-ltr">
Logo "NEW" is added.
</div>




<div lang="en" dir="ltr" class="mw-content-ltr">
== Voicemail menu quick user guide ==
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
{{Notice|Voicemail menu quick user guide is available here: https://wiki.vtx.ch/wiki/VoIP:QuickUserGuide_Voicemail}}
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
== Feature Codes ==
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
Das Logo "NEW" wird angezeigt
{{Notice|These codes are also sometimes referred as "DTMF" codes, but they are not DTMF, they are ''"short numbers"'' or ''"feature codes"'' }}

{{Notice|When using a phone behind a FRITZ!Box you may need to use prefix '''*#''' before <VTX Code> from the table below }}

{{Notice|Some of the features can only be used with Service Virtual PBX ! }}

</div>
== Service Codes ==

{{Notice|Service Codes werden manchmal auch als "DTMF" Codes bezeichnet, aber es handelt sich nicht um DTMF, sondern um sogenannte ''"Shortcuts"'' oder ''"Funktions Codes"'' }}
{{Notice|Wenn Sie ein Telefon hinter einer FRITZ!Box verweden, müssen Sie möglicherweise das Präfix '''*#''' vor dem <VTX Code> aus der folgenden Tabelle verwenden }}
{{Notice|Einige der Funktionen stehen nur Kunden mit einer VTX Virtual PBX zur Verfügung ! }}




<div lang="en" dir="ltr" class="mw-content-ltr">
{| class="wikitable"
{| class="wikitable"
|-
|-
!'''Funktion'''!!'''Einschalten/Ausschalten + Zielnummer dynamisch definieren'''!!'''Funktion einsschalten'''!!'''Funktion ausschalten'''!!'''Kiosk VTX'''
!'''Feature'''!!'''Enable/Disable + dynamically set destination'''!!'''Enable feature'''!!'''Disable feature'''!!'''Feature in kiosk'''
* "Alle Ihre Nummern"
* "Manage your numbers"
* "Meine IP-Telefone verwalten"
* "Manage my IP-Phones"
|-
|-
|'''C'''all '''F'''orwarding '''U'''nconditional||'''*21*<number>'''||'''*21'''||'''#21'''||'''Uneingeschränkte Umleitung'''
|'''C'''all '''F'''orwarding '''U'''nconditional||'''*21*<number>'''||'''*21'''||'''#21'''||'''Unconditional Redirection'''
(Incoming calls)
(Eingehende Anrufe)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
'''Rufumleitung'''
'''Redirection'''
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
(Programmierbare Tasten - BLF)
(Programmable Keys - BLF)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
|-
|-
|'''C'''all '''F'''orward '''N'''o '''R'''eplay||'''*61*<number>'''||'''*61'''||'''#61'''||'''Umleitung bei Abwesenheit'''
|'''C'''all '''F'''orward '''N'''o '''R'''eplay||'''*61*<number>'''||'''*61'''||'''#61'''||'''Redirection if absent'''
(Incoming calls)
(Eingehende Anrufe)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
'''Rufumleitung'''
'''Redirection'''
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
(Programmierbare Tasten - BLF)
(Programmable Keys - BLF)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
|-
|-
|'''C'''all '''F'''orward '''B'''usy||'''*67*<nummer>'''||'''*67'''||'''#67'''||'''Umleitung wenn besetzt'''
|'''C'''all '''F'''orward '''B'''usy||'''*67*<number>'''||'''*67'''||'''#67'''||'''Divert if busy'''
(Incoming calls)
(Eingehende Anrufe)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
'''Rufumleitung'''
'''Redirection'''
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
(Programmierbare Tasten - BLF)
(Programmable Keys - BLF)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
|-
|-
|'''C'''all '''F'''orwarding '''T'''imeout
|'''C'''all '''F'''orwarding '''T'''imeout
(backup number)
(Umleitung bei unterbrochener Leitung)
|'''*34*<nummer>'''||'''*34'''||'''#34'''||'''Backup-Umleitung'''
|'''*34*<number>'''||'''*34'''||'''#34'''||'''Backup redirection'''
(Incoming calls)
(Eingehende Anrufe)
|-
|-
|'''C'''all '''F'''orwarding '''U'''n'''R'''egistered
|'''C'''all '''F'''orwarding '''U'''n'''R'''egistered
(backup number)
(Umleitung bei Störung des Telefons)
|'''*35*<number>'''||'''*35'''||'''#35'''||'''Backup-Umleitung'''
|'''*35*<number>'''||'''*35'''||'''#35'''||'''Backup redirection'''
(Incoming calls)
(Eingehende Anrufe)
|-
|-
|'''P'''arallel '''R'''inging
|'''P'''arallel '''R'''inging
|'''*11*<nummer>'''
|'''*11*<number>'''
|'''*11'''
|'''*11'''
|'''#11'''
|'''#11'''
|'''Paralleles Läuten mit'''
|'''Parallel ringing with'''
(Incoming calls)
(Eingehende Anrufe)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
'''Rufumleitung'''
'''Redirection'''
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
(Programmierbare Tasten - BLF)
(Programmable Keys - BLF)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
|-
|-
|'''C'''alling '''L'''ine '''I'''dentification '''R'''estriction
|'''C'''alling '''L'''ine '''I'''dentification '''R'''estriction
(Anonymously)
(Anonym)
|'''*31*<dest_nummer>'''
|'''*31*<dest_number>'''
(for one call only)
(for one call only)
||'''*31'''
||'''*31'''
(for all next calls)
(for all next calls)
|'''#31'''||'''Nummer unterdrücken'''
|'''#31'''||'''suppress number'''
(Outgoing calls)
(Ausgehende Anrufe)
|-
|-
|'''F'''orwarded '''C'''all '''R'''ejection||-||'''*41'''||'''#41'''||'''Schutz vor Anrufweiterleitung'''
|'''F'''orwarded '''C'''all '''R'''ejection||-||'''*41'''||'''#41'''||'''Protection against call forwarding'''
(Incoming calls)
(Eingehende Anrufe)
|-
|-
|'''C'''all '''W'''aiting||-||'''*66'''||'''#66'''||'''Anklopf-Signal'''
|'''C'''all '''W'''aiting||-||'''*66'''||'''#66'''||'''Call Waiting'''
(Incoming calls)
(Eingehende Anrufe)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
(Programmierbare Taste - BLF)
(Programmable Keys - BLF)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
|-
|-
|'''D'''o '''N'''ot '''D'''isturb (DND)||-||'''*990'''||'''#990'''||'''DND'''
|'''D'''o '''N'''ot '''D'''isturb (DND)||-||'''*990'''||'''#990'''||'''DND'''
(Incoming calls)
(Eingehende Anrufe)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
(Programmierbare Tasten - BLF)
(Programmable Keys - BLF)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
Virtual PBX: nur interne Anrufe oder alle
Virtual PBX: internal only or all
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
|-
|-
|Phone Lock
|Phone Lock
Line 135: Line 203:
|'''*77'''
|'''*77'''
|'''#77'''
|'''#77'''
|'''Sperrt''' das Telefon
|'''Lock''' the phone
|-
|-
|'''ACD''' login/logout
|'''ACD''' login/logout
|'''*80*<Gruppennummer>''' (login)
|'''*80*<groupnumber>''' (login)
'''<nowiki>#</nowiki>80*<Gruppennummer>'''(logout)
'''<nowiki>#</nowiki>80*<groupnumber>'''(logout)
|'''*80'''
|'''*80'''
(login in alle Gruppen)
(login all group)
|'''#80'''
|'''#80'''
(logout von allen Gruppen)
(logout all group)
|'''Nur Virtual PBX!'''
|'''Virtual PBX only!'''
'''Login/out Grp'''
'''Login/out Grp'''
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
(Programmierbare Tasten - BLF)
(Programmable Keys - BLF)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
|-
|-
|'''CQ''' login/logout (alte Gruppe)||'''*44*<Gruppennummer>''' (login)
|'''CQ''' login/logout (old Group)||'''*44*<groupnumber>''' (login)
'''<nowiki>#</nowiki>44*<Gruppennummer>''' (logout)
'''<nowiki>#</nowiki>44*<groupnumber>''' (logout)
|'''*44'''
|'''*44'''
(login in alle Gruppen)
(login all group)
|'''#44'''
|'''#44'''
(logout von allen Gruppen)
(logout all group)
|'''Nur Virtual PBX!'''
|'''Virtual PBX only!'''
'''Login/out Grp'''
'''Login/out Grp'''
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
(Programmierbare Tasten - BLF)
(Programmable Keys - BLF)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
|-
|-
|'''Call Pickup'''
|'''Direct Call Pickup'''
|'''*45*<Kurznummer>'''
|'''*45*<shortnumber>'''
|<nowiki>-</nowiki>
|<nowiki>-</nowiki>
|<nowiki>-</nowiki>||'''Nur Virtual PBX!'''
|<nowiki>-</nowiki>||'''Virtual PBX only!'''
'''BLF'''
'''BLF'''
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
(Programmierbare Tasten - BLF)
(Programmable Keys - BLF)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
|-
|-
|'''ACD Group Call Pickup'''||'''*64*<Gruppennummer>'''||-||-||'''Nur Virtual PBX!'''
|'''ACD Group Call Pickup'''||'''*64*<groupnumber>'''||-||-||'''Virtual PBX only!'''
'''BLF'''
'''BLF'''
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
(Programmierbare Tasten - BLF)
(Programmable Keys - BLF)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
|-
|-
|'''Weiterleitung Grp'''||'''*83*<Dest_nummer>*<Gruppennummer>'''
|'''ACD forwarding all calls'''||'''*83*<dest_number>*<groupnumber>'''
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
(Weiterleitung einer ACD Gruppe auf eine Nummer oder andere Gruppe)
(specific forward all calls of one group to one number/group)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
'''<nowiki>*</nowiki>83**<Gruppennummer>'''
'''<nowiki>*</nowiki>83**<groupnumber>'''
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
(Anrufe auf eine ACD Gruppe auf eine schon definierte Destination weiterleiten)
(forward all calls to predefined destination of this group)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
'''*83*<Dest_nummer>'''
'''*83*<dest_number>'''
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
(Alle ACD Gruppen auf eine neue Nummer/Gruppe weiterleiten)
(forward all Groups to same destination number/group)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
'''<nowiki>#</nowiki>83*<Gruppennummer>'''
'''<nowiki>#</nowiki>83*<groupnumber>'''
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
(ACD Gruppenweiterleitung von allen Gruppen deaktivieren)
(disable call forward all of specific group)
|'''*83'''
|'''*83'''
(alle ACD Gruppen)
(all ACD group)
|'''#83'''
|'''#83'''
(alle ACD Gruppen)
(all ACD group)
|'''Nur Virtual PBX!'''
|'''Virtual PBX only!'''
'''Weiterleitung Grp'''
'''Redirection Grp'''
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
(Programmierbare Tasten - BLF)
(Programmable Keys - BLF)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
|-
|-
|'''Ad-hoc-Konf'''
|'''Adhoc Conf.'''
(Transfer up to 9 person to conference, afterwards call number 11)
(Leiten Sie bis zu 9 Personen in den Konferenzraum weiter, danach die 11 wählen um sich zur Konferenz zuzuschalten)
</div>


<div lang="en" dir="ltr" class="mw-content-ltr">
|'''11'''||'''11'''||-||'''Nur Virtual PBX!'''
|'''11'''||'''11'''||-||'''Virtual PBX only!'''
|}
|}
</div>

Revision as of 13:04, 1 April 2026

Other languages:

Voicemail

A new version of voicemail will be released soon.

Here you can find new features or improvement :

1. Notifications for new voicemails
Notifications will now be sent from the following address: no-reply@ipvoip.tel (new sender)

👉 To prevent these notifications from being marked as spam, we recommend adding this address to your contacts.

2. Direct access to voicemail from your VoIP phone
Call via the voicemail number or 086<your number>
👉 Short codes are supported: 86 or the “Message” key (the “small envelope” icon on your phone)

3. Access your voicemail from an external number
By calling 086<your number> and then pressing *
👉 You will be asked to enter your voicemail ID (your phone number in international format 41XXXXXXXXX) + password (information available in the Kiosk)

4. Automatic storage space management
The oldest messages are automatically deleted when the voicemail reaches its maximum capacity (60 messages)

5. Enabling/disabling voicemail
Using the feature code *86

6. Message Waiting Indication (MWI)
A visual indicator will appear on your compatible phones when a new message is available

7. Integration with software applications
View, listen to, and delete voicemail messages directly from:
DesktopControl (DC), DesktopOperator (DO), and MobileControl (MC)
A player integrated into your Kiosk also allows you to manage your voicemail messages.


💡When your voicemail is migrated, you can check it directly on Kiosk :

Image.png


Logo "NEW" is added.


Voicemail menu quick user guide

Voicemail menu quick user guide is available here: https://wiki.vtx.ch/wiki/VoIP:QuickUserGuide_Voicemail

Feature Codes

These codes are also sometimes referred as "DTMF" codes, but they are not DTMF, they are "short numbers" or "feature codes"
When using a phone behind a FRITZ!Box you may need to use prefix *# before <VTX Code> from the table below
Some of the features can only be used with Service Virtual PBX !


Feature Enable/Disable + dynamically set destination Enable feature Disable feature Feature in kiosk
  • "Manage your numbers"
  • "Manage my IP-Phones"
Call Forwarding Unconditional *21*<number> *21 #21 Unconditional Redirection

(Incoming calls)

Redirection

(Programmable Keys - BLF)

Call Forward No Replay *61*<number> *61 #61 Redirection if absent

(Incoming calls)

Redirection

(Programmable Keys - BLF)

Call Forward Busy *67*<number> *67 #67 Divert if busy

(Incoming calls)

Redirection

(Programmable Keys - BLF)

Call Forwarding Timeout

(backup number)

*34*<number> *34 #34 Backup redirection

(Incoming calls)

Call Forwarding UnRegistered

(backup number)

*35*<number> *35 #35 Backup redirection

(Incoming calls)

Parallel Ringing *11*<number> *11 #11 Parallel ringing with

(Incoming calls)

Redirection

(Programmable Keys - BLF)

Calling Line Identification Restriction

(Anonymously)

*31*<dest_number>

(for one call only)

*31

(for all next calls)

#31 suppress number

(Outgoing calls)

Forwarded Call Rejection - *41 #41 Protection against call forwarding

(Incoming calls)

Call Waiting - *66 #66 Call Waiting

(Incoming calls)

(Programmable Keys - BLF)

Do Not Disturb (DND) - *990 #990 DND

(Incoming calls)

(Programmable Keys - BLF)

Virtual PBX: internal only or all

Phone Lock - *77 #77 Lock the phone
ACD login/logout *80*<groupnumber> (login)

#80*<groupnumber>(logout)

*80

(login all group)

#80

(logout all group)

Virtual PBX only!

Login/out Grp

(Programmable Keys - BLF)

CQ login/logout (old Group) *44*<groupnumber> (login)

#44*<groupnumber> (logout)

*44

(login all group)

#44

(logout all group)

Virtual PBX only!

Login/out Grp

(Programmable Keys - BLF)

Direct Call Pickup *45*<shortnumber> - - Virtual PBX only!

BLF

(Programmable Keys - BLF)

ACD Group Call Pickup *64*<groupnumber> - - Virtual PBX only!

BLF

(Programmable Keys - BLF)

ACD forwarding all calls *83*<dest_number>*<groupnumber>

(specific forward all calls of one group to one number/group)

*83**<groupnumber>

(forward all calls to predefined destination of this group)

*83*<dest_number>

(forward all Groups to same destination number/group)

#83*<groupnumber>

(disable call forward all of specific group)

*83

(all ACD group)

#83

(all ACD group)

Virtual PBX only!

Redirection Grp

(Programmable Keys - BLF)

Adhoc Conf.

(Transfer up to 9 person to conference, afterwards call number 11)

11 11 - Virtual PBX only!
Retrieved from "https://wiki.vtx.ch/mediawiki/index.php?title=FAQ:VoIP:Fixnet/de&oldid=3907"