FAQ:VoIP:Gigaset:Nx70IP

How to change the Role of a N870IP using the main button

• Problematic: You wish to change the role of the N870IP between All in one Box, Antenna only and DECT Manager
• Solution: Follow https://teamwork.gigaset.com/gigawiki/display/GPPPO/FAQ+-+Installation

Adding a 10th N870IP Base - "System limit has been exceeded" - Switch to Medium System

• Symptoms: You are setting up a N870IP Cluster with 10 N870IP and you did reach the "Small" Install System Limit and you get the error "System limit has been exceeded"
• Explanation: When the cluster get bigger, the feature of Integrator and DECT Manager and Base Station cannot run on the same device because of resource usage, these functions need to run on separate N870IP
• Solution:

1. Switch to Medium size installation by following https://teamwork.gigaset.com/gigawiki/display/GPPPO/FAQ+-+Switch+from+Small+to+Medium+system
2. WARNING: The main N870IP will act as Integrator + DECT Manager, but you will need to use a new cluster and have another Base Station acting as "Level 1" DECT sync ( cf screenshot below )

N870IP Cluster Medium Size - Sync Level 1 need to be set on another Base than the DECT Manager

Big Setup - Dedicated Integrator - Sync the Integrator and the DECT Manager

• Problematic: The Integrator and DECT Manager are running on 2 different devices and you need to sync them together
• Solution: Follow the procedure below

1. Make sure to have the Integrator running and one N870IP setup as "DECT Manager + DECT Base only", you can use https://teamwork.gigaset.com/gigawiki/display/GPPPO/FAQ+-+Installation to switch it
2. On the Integrator, setup a DM name + DM Password, cf https://teamwork.gigaset.com/gigawiki/display/GPPPO/FAQ+-+DECT+Manager+Adding
3. On the DECT Manager, add the IP of the Integrator + DM name and DM password you just set, cf https://teamwork.gigaset.com/gigawiki/display/GPPPO/FAQ+-+DECT+Manager+Administration
4. It should be done, you will see both of them connected and then can manage everything from the Integrator

LAN synchronisation White-paper

• Problematic: You have problem with DECT Cluster LAN synchronisation
• Solution: Please follow https://teamwork.gigaset.com/gigawiki/display/GPPPO/FAQ+-+LAN+synchronisation+White-paper

Provisioning Not working on really old version of stock firmware 2.36 - Not visible in https://www.gigaset-config.com/

• Problem: Some of the stock N670IP and N870IP might come with a version 2.36 from September 2020 that is buggy
• Impacts: Auto provisioning will not work and https://www.gigaset-config.com/ will not display it
• Symptoms: VTX Support will see old firmware 2.36 in the provisioning logs and and attempt to force provisioning will trigger an error
• Explanation: We can see in the changelog some fix for HTTPs secure provisioning fix "Firmware update via 2-way SSL fails"
• Workaround: Follow procedure below ( should not be needed if you follow solution below )

1. Find a way to get the IP of the Base Station from the router or switch
2. Upgrade it to last stable version https://teamwork.gigaset.com/gigawiki/pages/viewpage.action?pageId=1404447365
3. Then auto provisioning will work

• Solution: VTX has implemented a solution ( ref TA 36020 in order to automatically upgrade this old firmware to bypass the problem)

1. The solution implemented will make sure that when the N870IP or N670IP connect the 1st timer over HTTP with old firmware 2.36, it will 1st upgrade it to 2.54 over HTTP before switching to HTTPs ( cf below )
2. Make sure Provisioning is ready in the Kiosk
3. Perform a reset to factory if needed

N670IP - Provisioning Failed

mlr@nb-acs-mlr:[~]$ wget --user-agent="Gigaset N870 IP PRO/83.V2.36.0" http://prov.ipvoip.ch/gigaset/provisioning.xml --quiet -O -
<?xml version="1.0" encoding="UTF-8"?>

<firmware version="1.0" productID="e2">

        <file version="2.54.0" url="http://recovery.ipvoip.ch/Nx70-V2.54.0.bin" />

</firmware>