FAQ:Teams: Difference between revisions

From VTX Public Wiki

(Create FAQ Teams)
 
(Add Incoming Call not working)
Line 1: Line 1:
== Incoming Call not working ==
== External Access - Allow to chat and call any other Microsoft Teams user ==

=== 404 Not found : Number hasn't been assigned ===

* '''Problem''': You cannot call a Microsoft Teams number
* '''Status''': You have assigned a number to a "Microsoft Teams Virtual" in the Kiosk Hardware Module or the number belongs to a "Teams Connect", but incoming call towards this number are not working and are rejected.
* '''Symptoms''': When calling the number, you get a "404 Not Found" Number hasn't been assigned error
* '''Check to perform 1''':
# '''(VoIP Analyzer for VTX Partners)''' Using VoIP Analyser, check the status of the number and verify that call was rejected by Microsoft Proxy with a 404 error
# '''(Teams Domain)''' Verify in https://admin.microsoft.com/AdminPortal/Home#/Domains that you did enable the <service_number>.teams.ipvoip.ch domain for MS Teams
# '''(Teams + Phone System)''' Verify in https://admin.microsoft.com/AdminPortal/Home#/users that you did enable Teams + Phone System to your user
# '''(Number)''' Verify in https://admin.teams.microsoft.com/users that you did assign the correct Phone number to your user


<table>
<tr><td>
[[Image:MS-Teams-VoIP-Analyser-404-Not-Found.png|thumb|1000px|left|VoIP Analyser - Call sent to Teams but rejected]]
</td></tr>
</table>


== CPE MS Teams ==

=== Setup a Yealink Teams Edition ===

# Plug the phone with MS Teams edition on a working network
# Click on the screen asking that you wish to login from a remote PC
# Enter https://microsoft.com/devicelogin on your PC
# Type the code visible on the phone
# Enter the provided credentials


<table>
<tr><td>
[[Image:MS-Teams-Login-from-PC.png|thumb|1000px|left|MS Teams - CPE Login from PC]]
</td></tr>
</table>


== Other Questions ==
=== External Access - Allow to chat and call any other Microsoft Teams user ===


* '''Problematic''': You would like to be able to chat and talk with other company also using Microsoft Teams ( and also Skype )
* '''Problematic''': You would like to be able to chat and talk with other company also using Microsoft Teams ( and also Skype )

Revision as of 12:21, 24 August 2020

Incoming Call not working[edit | edit source]

404 Not found : Number hasn't been assigned[edit | edit source]

  • Problem: You cannot call a Microsoft Teams number
  • Status: You have assigned a number to a "Microsoft Teams Virtual" in the Kiosk Hardware Module or the number belongs to a "Teams Connect", but incoming call towards this number are not working and are rejected.
  • Symptoms: When calling the number, you get a "404 Not Found" Number hasn't been assigned error
  • Check to perform 1:
  1. (VoIP Analyzer for VTX Partners) Using VoIP Analyser, check the status of the number and verify that call was rejected by Microsoft Proxy with a 404 error
  2. (Teams Domain) Verify in https://admin.microsoft.com/AdminPortal/Home#/Domains that you did enable the <service_number>.teams.ipvoip.ch domain for MS Teams
  3. (Teams + Phone System) Verify in https://admin.microsoft.com/AdminPortal/Home#/users that you did enable Teams + Phone System to your user
  4. (Number) Verify in https://admin.teams.microsoft.com/users that you did assign the correct Phone number to your user


VoIP Analyser - Call sent to Teams but rejected


CPE MS Teams[edit | edit source]

Setup a Yealink Teams Edition[edit | edit source]

  1. Plug the phone with MS Teams edition on a working network
  2. Click on the screen asking that you wish to login from a remote PC
  3. Enter https://microsoft.com/devicelogin on your PC
  4. Type the code visible on the phone
  5. Enter the provided credentials


MS Teams - CPE Login from PC


Other Questions[edit | edit source]

External Access - Allow to chat and call any other Microsoft Teams user[edit | edit source]

  • Problematic: You would like to be able to chat and talk with other company also using Microsoft Teams ( and also Skype )
  • Solution: Follow the procedure below
  1. Connect to https://admin.teams.microsoft.com/company-wide-settings/external-communications
  2. Set Users can communicate with other Skype for Business and Teams users = On
Microsoft Teams Admin - Allow external access