Revision as of 17:51, 3 June 2021

Introduction[edit | edit source]

CSTA stands for Computer Supported Telecommunications Applications. It is an abstraction layer for telecommunications applications.
VTX operates a CSTA Gateway following the CSTA III Standard which means, that if a customer operates a CSTA compatible CRM and a VTX VirtualPBX (vPBX), customer CRM can control the vPBX remotly (standard features as Make Call, Answer, Clear Connections and more).

How does CSTA works[edit | edit source]

VTX operates a CSTA Gateway connected to VTX VoIP platform
VTX provides a CSTA Gateway Account linked to a VTX VirtualPBX (vPBX)
Customer IT operates a CSTA Client connector like ECSTA for Communi5 Voice Application Server that is able to connect to the VTX CSTA Gateway
Customer CRM/ERP uses the "CSTA Client connector" to remotely control and manage phones
Customer defines which SIP account and CPE can be managed by the CSTA

List of supported CSTA features[edit | edit source]

Examples of actions which can be performed (depends from Client and CRM/ERP used)

Dial : Perform an outgoing call from CRM/ERP or CRM/ERP softclient
Hang up: Hangup the call from the CRM/ERP or CRM/ERP softclient
Answer call: Remotely answer the call
Hold call: Put a call on Hold
Retrieve call: Retrieve an incoming call
Redirect call: Redicrects a call to another destination
Blind transfer: Perform a transfer without asking remote person
Attended transfer: Perform a transfer asking remote party for approval
Swap hold: Swap between several call on hold
Create conference: Create a Conf Call
Add to the conference: Add people in a conf call
Forwarding: Manage Call Forwarding
Do Not Disturb : Manage Do Not Disturb (DND)

Requirements[edit | edit source]

Video Training[edit | edit source]

Video Training : VTX CSTA - Introduction[edit | edit source]

FIXME present the product

Video Training : VTX CSTA - Requirements[edit | edit source]

FIXME requirements

Video Training : VTX CSTA - Assign VTX CSTA licenses to phones[edit | edit source]

Video of the Kiosk when assigning CSTA licences to users and phones

English

German

Video Training : Estos CSTA Client for Teles/Communi5 - Setup Gateway[edit | edit source]

Video presenting the setup for the Estos CSTA Client for TELES that connects your CRM towards the VTX VPBX

Video Training : Procall - UC Server Setup[edit | edit source]

Video presenting basic setup of UC Server using Estos Procall Server 6

Video Training : Procall - Add Users[edit | edit source]

Setup new demo users on the Procall CRM

Video Training : Procall - Client Setup[edit | edit source]

Setup a demo Procall Client on a Workstation

Video Training : Procall - Demo Usage[edit | edit source]

Control your yealink phone from the CRM itself, call out, enter DIGITS, answer call, transfer call, call history,...

CSTA Gateway[edit | edit source]

Requirements[edit | edit source]

Below you will find all the needed requirements to use VTX CSTA service

A CSTA GW service (VTX)
A CSTA license (VTX)
A Server (UC Server with possibility to connect to CSTA GW of VTX, example Estos Procall Enterprise)
A CSTA Client (esamcle Procall) for the clients
Alternatively a CRM/ERP which support CSTA and clients

How to setup CSTA Gateway[edit | edit source]

CSTA clients[edit | edit source]

Estos CSTA for Teles[edit | edit source]