VoIP:QuickUserGuide Yealink

YEALINK - SIP PHONES
T21P E2	T42S-G	T46S-G	T48S-G	T53W -T54W	T58A

T21P E2			T42S / T42G - T46G / T46S			T48G/T48S
1	Phone Screen	Shows information about your phone, such as calls, messages, softkeys, time and date	1	Phone Screen	Shows a screen with backlight that enables you to view menus and data.	1	Power LED indicator	Indicates call status, message status, and phone’s system status
2	Power LED Indicator	Indicates call status, message status and phone’s system status	2	Power LED Indicator	Indicates call status, message status and system status of the phone.	2	Touch Screen	Allows you to select items and navigate menus on the touch-sensitive screen.Tap to select and highlight screen items. Shows information about calls, messages, time, date and other relevant data
3	Line Keys	Access your phone lines and features	3	Line Keys	Accesses your phone lines and features.	3	HEADSET Key	Toggles and indicates the headset mode. The key LED glows green when headset mode is activated.
4	Soft Keys	Access the function displayed on the screen above the soft keys. The soft keys change depending on what you are doing at the time.	4	HEADSET Key	Toggles the headset on or off. The LED indicator glows green when the headset is activated.	4	MUTE Key	Toggles and indicates the mute feature. The key LED glows red when the call is muted.
5	Navigation Keys	Scroll through information or options displayed on the screen Access History and Directory respectively.		MUTE Key	Toggles the microphone on or off. The LED indicator glows green when the mute feature is activated.	5	HOLD Key	Places a call on hold or resumes a held call.
	OK Key	Confirms actions or answers incoming calls.	5	Message Key	Accesses your voice messages.	6	TRANSFER Key	Transfers a call to another party.
	Cancel Key	Cancels actions or rejects incoming calls. On the T23G/T23P/T21(P) E2 phones, you can also use it to mute or unmute an activate call. The T19(P) E2 phones do not have Cancel Key.		HOLD Key	Places a call on hold or resumes a held call. Only the T46S/T46G phones have a HOLD key.	7	SPEAKERPHONE Key	Toggles and indicates the hands-free (speakerphone)mode. The key LED glows green when the hands-free (speakerphone) mode is activated.
6	HEADSET Key	Toggles the headset mode on or off. The LED indicator glows green when the headset is activated. Only the T29G/T27G phones have a key light.		REDIAL Key	Redials a previously dialed number.	8	MESSAGE Key	Accesses voice mails.
7	HOLD Key	Places a call on hold or resumes a held call. The T23G/T23P/T21(P) E2/T19(P) E2 phones do not have HOLD key.		TRANSFER Key	Transfers a call. Only the T46S/T46G phones have a TRANSFER key.	9	REDIAL Key	Redials a previously dialed number.
8	TRAN Key	Transfers a call.	6	Speakerphone Key	Toggles the speakerphone (hands-free)mode on or off. The LED indicator glows green when the speakerphone is activated.	10	NAVIGATION Keys	Scroll through information or options displayed on the screen. Access History and Directory respectively.
9	Speakerphone Key	Toggles the speakerphone (hands-free) mode or not.	7	Volume Key	Adjust the volume of the handset, headset, speaker.		OK Key	Confirms actions or answers incoming calls.
10	RD Key	Redials a previously dialed number.	8	Keypad Key	Allow you to enter numbers, letters, and special characters. If a menu item has an index number, you can use the keypad keys to select the item.		CANCEL Key	Cancels actions or rejects incoming calls.
11	MESSAGE Key	Accesses your voice messages. The LED indicator glows green when receiving a new voice mail. The T19(P) E2 phones do not have a key light.	9	Navigation Keys	Scroll through information or options displayed on the screen. Access History and Directory respectively.	11	VOLUME Key	Adjusts the volume of the handset, headset, andspeaker.
12	CONF Key	Creates a conference with another party. The T23G/T23P/T21(P) E2/T19(P) E2 IP phones do not have CONF key.		OK Key	Confirms actions or answers incoming calls.	12	Keypad	Provides the digits and special characters in context-sensitive applications.
13	Mute Key	Toggles the microphone on or off. The T23G/T23P/T21(P) E2 phones do not have MUTE key.		Cancel Key	Cancels actions or rejects incoming calls.	13	Speaker	Provides ringer and speakerphone audio output.
14	Volume Key	Adjust the volume of handset, headset, speaker.	10	Soft Keys	Access the function displayed on the screen above the soft keys. The soft keys change depending on what you are doing at the time.	14	ReversibleTab	Secures the handset in the handset cradle when the phone is mounted vertically. For more information on how to adjust there versible tab, refer to Yealink Wall Mount Quick Installation Guide for Yealink.
15	Keypad Key	Allow you to enter numbers, letters, and special characters. If a menu item has an index number, you can use the keypad key to select the item.	11	Speaker	Provides ringer and speakerphone audio output.	15	Hookswitch	Picking up the handset from the handset cradle, the hookswitch bounces and the phone connects to the line. Laying the handset down on the handset cradle, the phone disconnects from the line.
16	Speaker	Provides ringer and speaker phone audio output.	12	Reversible Tab	Secures the handset in the handset cradle when the phone is mounted vertically. For more information on how to adjust the reversible tab, refer to Yealink Wall Mount Quick Installation Guide for Yealink IP Phones.
17	Reversible Tab	Secures the handset in the handset cradle when the phone is mounted vertically. For more information on how to adjust the reversible tab, refer to Yealink Wall Mount Quick Installation Guide for Yealink IP Phones.	13	Hookswitch	Connects or disconnects the phone from the phone line. The hookswitch is automatically activated when a user lifts the handset from the cradle to get a dial tone.
18	Hookswitch	Connects or disconnects the phone from the phone line. The hookswitch is automatically activated when a user lifts the handset from the cradle to get a dial tone.

Make a call

    1. Pick up the phone.
    2. Dial the phone number (preceded by 0 if necessary) for an external call or the short number at 4 digits for an internal call. 
    3. All short numbers are visible in the Kiosk directory.
    4. Press the key OK to initiate the call.
    5. At the end of the call, hang up.

Receive a call

    1. If your phone rings, pick up the phone and you are connected to the phone number that is displayed on the screen.
    2. If you want to answer a call ringing on another extension, pick up the handset and press the key corresponding to the line you wish to answer.
    3. At the end of the conversation, hang up. 

Call Transfer with announce

    1. You are on a call
    2. Under the display, press the key (On Hold)

        3.1 Dial the phone number of the person to whom you want to transfer the waiting call and validate.
    or
        3.2 Press the Programmable key, if you have one to reach the concerned person.
    or
        3.3 Press the phone book key to select you destinataire and validate. The phone book key is under the display
    
    4. Inform the caller that you will be transferring a call.
    5. Just under the display, press the key (transfer).
    6. Validate the transfer by the key (validate)

Call transfer without announce

    1. You are on a call
    2. Under the display, press the key (transfer)

       3.1 Dial the phone number of the person to whom you want to transfer the waiting call and validate.
    or
       3.2 Press the Programmable key, if you have one to reach the concerned person.
    or
       3.3 Press the phone book key to select you destinataire and validate. 

Conference more than 3 people

  If you want to include more than 3 people in a conference on the fly, repeat the following action to each of your interlocutors :

    1. Establish the first liaison with one of the interlocutors:
    2. Press the "Transfer" key and dial 11 (the call is then hung up, your correspondent enters a virtual conference room):
    3. Call back another correspondent, etc.

  After calling all your correspondent according to the method above, dial 11, then join the conference room.

Do not disturb

  By pressing the "DND" button, your phone switches to DND (do not disturb) mode.

  A second press deactivates the (do not disturb) function.

Vocal Messageries

  To reach your voice mail, call your full phone number preceded by 086. Ex: 086 [your 10-digit number]. 

  For more information about voicemail, please visit our website www.vtx.ch.