VoIP:Tuto:ACD: Difference between revisions
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<center><big>'''Call groups based on ACD protocol, is a feature available only on Virtual PBX since February 2021.'''</big></center> |
<center><big>'''Call groups based on ACD (Automatic Call Distribution) protocol, is a feature available only on Virtual PBX since February 2021.'''</big></center> |
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<center>Before ACD, Call groups were based on Call Queue system, with less settings options.</center> |
<center>Before ACD, Call groups were based on Call Queue system, with less settings options.</center> |
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*<big>To '''discover what a Call groups - ACD''' is, watch video: '''General Knowledge'''</big><br> |
*<big>To '''discover what a Call groups - ACD''' is, watch video: '''General Knowledge'''</big><br> |
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*<big>To see '''how create a Call Group''' in a Virtual service, watch video: '''Settings and feature in detail'''</big> |
*<big>To see '''how create a Call Group''' in a Virtual service, watch video: '''Settings and feature in detail'''</big> |
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*<big>To find tips with ACD usages, see section 3.</big> |
*<big>To find '''tips with ACD usages''', see section 3.</big> |
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=General knowledge= <!--T:3--> |
=General knowledge= <!--T:3--> |
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Here is a video that presents |
Here is a video that presents Call groups based on ACD. How it works ? What can I do ? |
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{{#ev:youtube|wVYk9W-fw-c}} |
{{#ev:youtube|wVYk9W-fw-c}} |
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Revision as of 20:38, 16 February 2021
Starting with ACD[edit | edit source]
- To discover what a Call groups - ACD is, watch video: General Knowledge
- To see how create a Call Group in a Virtual service, watch video: Settings and feature in detail
- To find tips with ACD usages, see section 3.
General knowledge[edit | edit source]
Here is a video that presents Call groups based on ACD. How it works ? What can I do ?
Settings and feature in detail[edit | edit source]
Tips with ACD usages[edit | edit source]
How to manage Login/Logout in a group from a programmable key (BLF) on your desk phone ?[edit | edit source]
How to manage Login/Logout in a group from a VTX Softphone ?[edit | edit source]