Revision as of 20:35, 16 February 2021

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Call groups based on ACD protocol, is a feature available only on Virtual PBX since February 2021. Before ACD, Call groups were based on Call Queue system, with less settings options.

Starting with ACD[edit | edit source]

To discover what a Call groups - ACD is, watch video: General Knowledge
To see how create a Call Group in a Virtual service, watch video: Settings and feature in detail
To find tips with ACD usages, see section 3.

General knowledge[edit | edit source]

Here is a video that presents the ACD

Settings and feature in detail[edit | edit source]

Tips with ACD usages[edit | edit source]

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+=Settings and feature in detail=
-=How to manage Login/Logout in a group ?= <!--T:4-->
+{{#ev:youtube|SNrJdPz-U8s}}
-==From a programmable key (BLF) on your desk phone== <!--T:5-->
+<br>
+<br>
+=Tips with ACD usages= <!--T:4-->
+==How to manage Login/Logout in a group from a programmable key (BLF) on your desk phone ?==
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-==From VTX Softphone== <!--T:7-->
+==How to manage Login/Logout in a group from a VTX Softphone ?==
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-=Settings and feature in detail= <!--T:9-->
-<!--T:10-->
-{{#ev:youtube|SNrJdPz-U8s}}
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VoIP:Tuto:ACD: Difference between revisions

From VTX Public Wiki

Revision as of 20:35, 16 February 2021

Contents

Starting with ACD[edit | edit source]

General knowledge[edit | edit source]

Settings and feature in detail[edit | edit source]

Tips with ACD usages[edit | edit source]

How to manage Login/Logout in a group from a programmable key (BLF) on your desk phone ?[edit | edit source]

How to manage Login/Logout in a group from a VTX Softphone ?[edit | edit source]