Revision as of 20:16, 16 February 2021

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Call groups based on ACD protocol, is a feature available only on Virtual PBX since February 2021.
Before ACD, Call groups were based on Call Queue system, with less settings options.

Call groups based on ACD protocol, is a feature available only on Virtual PBX since February 2021. Before ACD, Call groups were based on Call Queue system, with less settings options.

General knowledge[edit | edit source]

Here is a video that presents the ACD

How to manage Login/Logout in a group ?[edit | edit source]

From a programmable key (BLF) on your desk phone[edit | edit source]

From VTX Softphone[edit | edit source]

Settings and feature in detail.[edit | edit source]

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 | <center><big>'''Call groups based on ACD protocol, is a feature available only on Virtual PBX since February 2021.'''</big></center>

VoIP:Tuto:ACD: Difference between revisions

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