VoIP:Tuto:ACD: Difference between revisions

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<big>'''Call groups based on ACD protocol, is a feature available only on Virtual PBX since February 2021.'''</big>
<center><big>'''Call groups based on ACD protocol, is a feature available only on Virtual PBX since February 2021.'''</big></center>
Before ACD, Call groups were based on Call Queue system, with less settings options.
<center>Before ACD, Call groups were based on Call Queue system, with less settings options.</center>
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Revision as of 20:10, 16 February 2021

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ACD picto.png


Call groups based on ACD protocol, is a feature available only on Virtual PBX since February 2021.
Before ACD, Call groups were based on Call Queue system, with less settings options.



General knowledge[edit | edit source]

Here is a video that presents the ACD



How to manage Login/Logout in a group ?[edit | edit source]

From a programmable key (BLF) on your desk phone[edit | edit source]



From VTX Softphone[edit | edit source]



Settings and feature in detail.[edit | edit source]