VoIP:Tuto:ACD: Difference between revisions
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<big>'''Call groups based on ACD protocol, is a feature available only on Virtual PBX since February 2021.'''</big> |
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Before ACD, Call groups were based on Call Queue system, with less settings options. |
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Revision as of 20:09, 16 February 2021
Call groups based on ACD protocol, is a feature available only on Virtual PBX since February 2021.
Before ACD, Call groups were based on Call Queue system, with less settings options.
General knowledge[edit | edit source]
Here is a video that presents the ACD
How to manage Login/Logout in a group ?[edit | edit source]
From a programmable key (BLF) on your desk phone[edit | edit source]
From VTX Softphone[edit | edit source]